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Santa Luzia B&B - HOrigem

Photo gallery for Santa Luzia B&B - HOrigem

Superior Double Room, Balcony | Free cots/infant beds, free WiFi, bed sheets
Double Room, River View | Water view
Front of property – evening/night
Double Room, River View | Bathroom | Shower, free toiletries, hair dryer, towels
Daily buffet breakfast (EUR 8 per person)

Overview of Santa Luzia B&B - HOrigem

VIP Access

Santa Luzia B&B - HOrigem

3.0 star property
3-star guesthouse within walking distance of Castle of São Jorge
8.2 out of 10 Very good
8.2/10 Very good

273 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Air conditioning
  • Non-smoking
Map
Rua de São Tomé 23, Lisbon, Lisbon, 1100-561
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Babysitting
  • Air conditioning
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Free toiletries

Room options

About this area

What's nearby

  • In Lisbon Old Town
  • Castle of São Jorge - 6 min walk
  • Lisbon Cathedral - 7 min walk
  • Commerce Square - 12 min walk
  • Santa Justa Elevator - 13 min walk
  • Rossio Square - 14 min walk
  • Avenida da Liberdade - 17 min walk
  • Marquis of Pombal Square - 30 min walk
  • Eduardo VII Park - 4 min drive
  • Gulbenkian Museum - 5 min drive
  • Campo Grande - 5 min drive

Getting around

  • Cascais (CAT) - 17 min drive
  • Lisbon (LIS-Humberto Delgado) - 23 min drive
  • Santa Apolonia Station - 10 min walk
  • Rossio Station - 14 min walk
  • Cais do Sodré Station - 24 min walk
  • São Tomé Stop - 1 min walk
  • R. Escolas Gerais Stop - 1 min walk
  • Lg. Portas Sol Stop - 2 min walk

Restaurants

  • O Prego - 1 min walk
  • Quiosque Portas do Sol - 2 min walk
  • Sem - 2 min walk
  • Restaurante Altar - 1 min walk
  • Marcelino Pão & Vinho - 1 min walk
Map

About this property

Santa Luzia B&B - HOrigem

Santa Luzia B&B - HOrigem offers a great location, putting you within a 15-minute walk of Rossio Square and Castle of São Jorge. Also, Lisbon Oceanarium and Belém Tower are within a short drive. Fellow travellers say great things about the helpful staff and breakfast. The property is only a short walk from public transportation: São Tomé Stop and R. Escolas Gerais Stop are steps away.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 11 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 10 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM

Travelling with children

  • Babysitting (surcharge)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • 1 building/tower

Room amenities

Be entertained

  • 43-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 8 for adults and EUR 4 for children
  • Late check-in after 10 PM can be arranged for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Property registration number 44131/AL, 44099/AL

Also known as

Santa Luzia B B HOrigem
Santa Luzia B&b Horigem Lisbon
Santa Luzia B&B - HOrigem Lisbon
Santa Luzia B&B - HOrigem Guesthouse
Santa Luzia B&B - HOrigem Guesthouse Lisbon

Frequently asked questions

Does Santa Luzia B&B - HOrigem offer free cancellation for a full refund?
Yes, Santa Luzia B&B - HOrigem does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Santa Luzia B&B - HOrigem?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Santa Luzia B&B - HOrigem?
Sorry, pets aren't allowed.
Is parking offered on site at Santa Luzia B&B - HOrigem?
Sorry, there's no on-site parking at Santa Luzia B&B - HOrigem.
What are the check-in and check-out times at Santa Luzia B&B - HOrigem?
You can check in from 2 PM - 10 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Santa Luzia B&B - HOrigem?
No, this guest house doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.
What's the area around Santa Luzia B&B - HOrigem like?
Santa Luzia B&B - HOrigem is a short 1-minute walk from São Tomé Stop and 14 minutes' walk from Rossio Square. Travellers give top marks for the guest house's prime location.

Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.7/10

Property conditions & facilities

7.5/10

Eco-friendliness

Reviews

2/10 Poor

NO towels, VIP promo is FAKE
Don't bother booking this hotel, especially if you are a member. We had to go two days without towels when we arrived because they said they were still with the laundry service. Seriously? If I was running a small B&B I'd go to the nearest supermarket and pick up towels. It was dreadful, couldn't even dry our hands. To top it off - the only reason I booked it over another hotels was because of the Hotels.com VIP offer of a welcome drink. That was never given, despite asking about it twice. Really disappointing.
Shelly, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Great location in Alfama with quick walk to Baixa-Chiado and to castle Jorge as well as Porta da sol. Shared Kitchen was a nice bonus for making my morning tea
mary, 2-night romance trip
Verified Expedia guest review

6/10 Good

The fact that there’s no elevator on this property is hidden WAY down in the details so I’m putting it upfront here. This hotel is located in the hilliest area of the city and there’s nothing like walking a few miles straight uphill and then having to climb four floors to your room. (By that token, pack light if you’re staying here. Large carry-on bags are not easy to get up and down the stairs.) Also, you may have to check in at the Dalma hotel across the street, where they do have an elevator you can stare longingly at. The room itself was large and clean, with a beautiful view of the street, but it could have been better appointed. There is no in-room safe or refrigerator, and the only mirror in the room is in the bathroom (so, no full-length mirror), with lighting that’s far from ideal if you wear makeup. The bathroom shower could also use a really good scrubbing, and some of the towels were threadbare. They’re clearly used to death (we even got one with a different hotel’s branding, so I guess at least nothing goes to waste there?). Plus, after our first night, housekeeping took our hand towel and did not replace it. Still, the staff was very nice and thoughtful and I’d consider staying here again if I were traveling light.
Jillian, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Santa Luiza B&B is now part of 2 other properties, so if you need anything, you go across the street to another hotel. They are very helpful, and offer a free breakfast, but Im not sure if Santa Luzia B&B gets the same attention as it once did. Room is modern, comfortable but sparse. comfortable bed, great shower. Super location, that is its main selling point. You step outside and feel like you are in the heart of the area.
3-night trip
Verified Hotels.com guest review

2/10 Poor

We were in room 302. This room was a nightmare. Tiny, low ceiling, dark and dank. The bathroom had black mould on the walls, and the shower was cover in black mildew. The wood trim around the bathroom door was rotting away. the wall paper in the hallways is peeling off due to moisture. The towels are threadbare and there was no soap in the bathroom. We immediately went back to reception to explain the mold problem and ask for a different room. The response we got was basically “that’s what you get here” and there were no other rooms to move to. There was no apology or shame expressed for the condition of the room. Due to the late checkin we did have to stay one night in this claustrophobic room. The next morning, we went back to reception to speak with the manager and show pictures of the mould. Again, the response from management was underwhelming. However, they did manage to find us a different room (#404) which was at least somewhat better, in that it had more air flow and higher ceilings. But, the bathroom was still mildewy and dank. We spent one night in this room. Our experience at Santa Luzia B&B was completely unacceptable. This is the worst accommodation I’ve stayed in, in all my years of travelling. Youth hostels are better than this. The fact that this has an Expedia VIP blue rating is a sham. I’ve lost trust in Expedia.
Elyse, 2-night romance trip
Verified Expedia guest review

8/10 Very good

desiree, 2-night trip
Verified Expedia guest review

6/10 Good

Alexandra, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Convenient location, good restaurants nearby. However, nobody at reception, system did not work, problems with check in and even getting in. Multiple disappointing issues with the room, like lacking bulbs, leaking shadow. This is not my first stay in Lisbon, so I know there are other good hotels (more expensive though).
Igor, 1-night family trip
Verified Expedia guest review

2/10 Poor

Terrible! Don’t be fooled by the photos.
TERRIBLE! Don’t get fooled by the photos. It seams like is going to be a good/nice hotel but it definitely is NOT. We got to the hotel and the AC would not cool, the bedside lamp was broken and won’t turn on, the bathroom was inside closet doors that won’t open completely, holes in the bathrooms walls, holes in the towels.. we asked for a refund to move to another hotel but the manager leaves at 4pm and they just can’t do anything about it. We had to sleep there with our windows open because of the AC not working and couldn’t sleep as it is an extremely loud and busy street. The next day the manager was nice to move us to their other hotel, that saved the 2nd night.
Holes in towels
Holes in towels
Holes in walls
Dirty shower
Timothy D, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

My room was small, for the price is good,
JIM, 3-night trip
Verified Hotels.com guest review