2/10 Poor
Feb 26, 2023
Deceptive, dirty and dangerous. Avoid
This is the worst hotel I’ve stayed in in Japan and a very disappointing stay. First, it looks nothing like the photos. It is undergoing a renovation that is half done and seems abandoned. Hazardous chemicals are stored in the hallways. (I have photos where a large container clearly marked as hazardous and flammable is being stored in the hallway). The high staircase out front has no guard rail and is unsafe. Parts of the floors are stripped and not finished. The interior staircase is stripped and unfinished. On top of that the hotel was not very clean. The bathrooms were not up to Japan standards. The ski storage room has trash about the floor. There was no soap in the bathroom and we had to request it. The staff was the only bright spot as they were kind and helpful. But otherwise this place is not safe and poor quality.




Matt
Matt, 4-night family trip
Verified Hotels.com guest review