Portobelo Plaza de las Americas

Photo gallery for Portobelo Plaza de las Americas

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from room

Overview of Portobelo Plaza de las Americas

Portobelo Plaza de las Americas

3.5 star property
3.5-star hotel with outdoor pool, near Spratt Bight Beach

7.8/10 Good

215 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Restaurant
The price is $158
Price available on 7/8/2022
Map
Avenida Las Americas 1A-101, San Andres, 880001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Room service
  • Business center
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Self-serve laundry
  • Conference space
For families
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Spratt Bight Beach - 5 min walk
  • Islote Sucre - 5 min drive
  • North End - 7 min drive
  • Island House Museum - 17 min drive
  • Morgans Cave - 22 min drive
  • San Luis Beach - 21 min drive
  • West View - 27 min drive

Getting around

  • San Andres (ADZ-Gustavo Rojas Pinilla Intl.) - 3 min drive
  • Airport drop-off service

About this property

Portobelo Plaza de las Americas

Portobelo Plaza de las Americas is just 0.6 mi (0.9 km) from the airport and offers drop-off service (available 24 hours). You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other features include a fitness center and a terrace. Fellow travelers say good things about the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 52 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport drop off (available 24 hours)*

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Beach nearby

Working away

  • Business center
  • Meeting room
  • Conference space (323 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant serves breakfast only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 20000 per vehicle

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Also known as

Portobelo Plaza las Americas Hotel San Andres
Portobelo Plaza las Americas Hotel
Portobelo Plaza las Americas San Andres
Portobelo Plaza las Americas
Portobelo Plaza Las Americas
Portobelo Plaza de las Americas Hotel
Portobelo Plaza de las Americas San Andres
Portobelo Plaza de las Americas Hotel San Andres

Frequently asked questions

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.3/10

Property conditions & facilities

7.3/10

Eco-friendliness

2/10 Poor

Hotel was not clean. Staff wont even greet you when arrive. Don't even try to ask questions, it bothers them. The concierge responded to me: "you and your questions"
Daniela, 3-night family trip
Verified Orbitz guest review

8/10 Very Good

Nice location
Last minute choice as another hotel cancelled my booking. Nice convenient location. Not as upscale as i would have liked, but not bad.
Theodore, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Eduard, 1-night trip
Verified Expedia guest review

2/10 Poor

Eduard, 4-night trip
Verified Expedia guest review

8/10 Very Good

Pros: New building, clean guest rooms, close to Spratt Bright Beach (5 minutes walking). Cons: Crowded on-site restaurant and their food is only okay, front desk staff were not very friendly.
Gloria, 3-night family trip
Verified Expedia guest review

6/10 Good

Good location, but outdated.
Yazeed, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Arnold, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

The staff are very unfriendly and rude, they need to be trained in customer service, no even a welcome smile. Room size was ok and pretty good size. Bathroom has mold. Terrible breakfast.
Estela, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

Joshua, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Portobello Plaza on You Tube
First room was very small with no window so per our request we were walked to another room that had a window looking at the pool. Great. So I thought. After the front desk person left I pulled back the sheets and I saw a few body hairs and definite urine dribble. I went downstairs and wanted new sheets. Within minutes a housekeeper came by and I had to argue with her that yes she made the bed but with the previous guest's sheets. They were eventually changed. I found a chunk of lipstick on the bathroom counter which I tried to wipe up with a few sheets of toilet paper (kleenex must be considered a luxury) which smeared it even more. If only I had packed my own cleaning supplies! The shower spicket was not good and the weight of my 3.4 oz bodywash made the soap shelf fall to the shower ground. And those certainly didn't look like my hairs in the shower drain, and my stay had just begun. The other hotel guests walking down the hall after midnight must have been clueless that the bottom of the door had a big gap so their voices carried into my sanctuary. I tried to convince myself that no critters would slither into my room, since I was on the 5th floor. The last straw was that one of the recessed lights over the bed flickered every 20 seconds ALL NIGHT LONG. I posted it on YouTube.180 flashes per hr for every hour that I stayed in bed. One of the worst night's sleep I have ever had! The next day they tried to appease me with a different room, but I had had enough of Portobelo
Russell, 2-night trip
Verified Hotels.com guest review