Highlander Hotel & Apartments

Photo gallery for Highlander Hotel & Apartments

Primary image
View from room
In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing

Overview of Highlander Hotel & Apartments

Highlander Hotel & Apartments

3.5 star property
3.5-star hotel with 2 bars/lounges, near Mount Hagen Market

7.0/10 Good

13 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Hagen Drive, Wahgi Parade, Mount Hagen
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Fitness center
  • Steam room
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Refrigerator
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Mount Hagen (HGU) - 24 min drive
  • Free airport shuttle

About this property

Highlander Hotel & Apartments

Highlander Hotel & Apartments offers a free airport shuttle (available 24 hours). After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at one of the 2 bars/lounges. Other features include a fitness center, a steam room, and a snack bar/deli. Fellow travelers like the helpful staff.

All inclusive

All-inclusive room rates at Highlander Hotel & Apartments are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must transfer to the property via shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Free airport shuttle (available 24 hours)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 9:00 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Steam room

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Visual alarms in hallways
  • Sign language-capable staff
  • Hand-held showerheads
  • Closed captioned TV
  • Raised toilet seat
  • Height-adjustable showerhead
  • Grab bar in shower
  • Doorbell and phone notification
  • Lever door handles
  • Phone accessibility kit
  • No elevator (single level property)
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Ceiling hoist

Languages spoken

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

All inclusive

All-inclusive room rates at Highlander Hotel & Apartments are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of PGK 65 for adults and PGK 65 for children (approximately)
  • Credit card charges are subject to an extra charge of 3 percent

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for PGK 130.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 4 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and cash.

Also known as

HIGHLANDER HOTEL APARTMENT Mount Hagen
HIGHLANDER HOTEL APARTMENT
HIGHLANDER APARTMENT Mount Hagen
Highlander Hotel Apartments Mount Hagen
Highlander Hotel Apartments
Highlander Mount Hagen
Highlander & Apartments
Highlander Hotel & Apartments Hotel
Highlander Hotel & Apartments Mount Hagen
Highlander Hotel & Apartments Hotel Mount Hagen

Frequently asked questions

Overall score and ratings

7.0

Good

6.4/10

Cleanliness

6.2/10

Staff & service

6.7/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

The stay was ok. I requested the front desk to open the safe deposit in my room for my use but they never did. I was obliged to keep my bank cards, passport, etc. on me when going out☹
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Central location , safe and secure. Friendly staff. And good food. Easy to get around to the shops.
onella, 3-night family trip
Verified Expedia guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Wotif guest review

8/10 Very Good

We stayed in recently refurbished room. Very comfortable. Staff very friendly and eager to please. Water and electricity supply interruptions during our stay but we can’t blame the hotel for that. Would definitely stay there again on our next visit.
2-night trip
Verified Wotif guest review

8/10 Very Good

Great stay. Friendly staff. Will stay there again on our next visit
1-night trip
Verified Expedia guest review

8/10 Very Good

Best accommodation in Mt Hagen
Pleasant hotel, nice staff, expensive dinning for its quality
Sam, 3-night trip
Verified Expedia guest review

4/10 Fair

Hagen
Verified Hotels.com guest review

4/10 Fair

Verified Hotels.com guest review

6/10 Good

Good hotel - extensive construction in progress
The Highlander is a secure hotel in Hagen with pool, restaurant, bar and outdoor patio. It is currently under significant reconstruction (not advertised) with large areas closed off and construction noise during the day. The restaurant is open as is the bar. The staff at the hotel were excellent however sadly for me the hotel failed to arrange pick-up from the airport when I arrived (we waited around 45 minutes after calling them up from the airport) although I have to say they were excellent in arranging an early non-routine departure when I left. When I arrived at the hotel they then didn't have the room I had pre-booked and proceeded to offer me an alternate room with a mattress on the floor for my fellow travellers to sleep on. So I then had to argue the case and eventually was given a room upgrade following my protest. All I can say is - hard work! Fellow travellers do consider alternative accommodation in Hagen while the construction is underway as it is clearly affecting the hotel's service.
Ian , 1-night trip
Verified Expedia guest review