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Adults-only beachfront property with spa, near Caracol Beach
My Wife and I really enjoyed a quick getaway without the kids. Food is excellent…
Feb 10, 2022
Amazing views on the two different beaches. If I had one critique it would be the lack of…
Feb 6, 2022
This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 17 years old are not allowed in the spa.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for dinner and through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
*See fees and policies for additional details or extra charges
Hyatt Ziva was wonderful!! Very clean and modern, the calm clear beach and waters. Staff was over the top A .
Carmen Sayuri, 6 night romance trip, Jan 19, 2022
Verified Expedia guest review
The sky ocean view room is not really worth it for the price and the shower water pressure is not stable. The shower gets hot and cold during the shower. The staff’s service is really base on the TIPS. Kind of didn’t expect from Hyatt. Overall the place is really nice. Have a lot to do.
sensen, 4 night family trip, Jan 17, 2022
Verified Expedia guest review
Excellent service! Clean resort!
3 night trip, Jan 15, 2022
Verified Hotels.com guest review
It was my first time in Cancun staying at this resort and it was amazing the staffs the restaurant everything is phenomenal
Lam Khanh, 4 night trip with friends, Jan 9, 2022
Verified Expedia guest review
The Experience was amazing. Staff is wonderful.Food was good.
amy diane, 7 night trip with friends, Jan 9, 2022
Verified Expedia guest review
The staff was incredible at making my family comfortable i read alot reviews about how good the service would be but they did not do it justice... hyatt ziva was phenomenal
Cameron, 6 night family trip, Jan 6, 2022
Verified Expedia guest review
This resort was the best I've ever experienced! The service was over the top. I can't say one bad thing about my experience. Even the covid test to return home was great
Dorea, 4 night romance trip, Jan 4, 2022
Verified Expedia guest review
The location first drew us to this hotel, however, after experiencing our vacation, no words can describe the exceptional pleasure it was spending our new year vacation there. Amazing and unique amenities, perfect variety of restaurant choices, but above all, the entire hotel staff will engulf you with love and crave to please and satisfy. Major contributors to those feelings, an amzing butttler teams (Marie/Nayley) who are always within a text away ready to answer any questions and help. We returned from our vacation yesterday and can’t wait to return to this unique and highly recommended Hotel.
Moche Mike, 5 night romance trip, Dec 29, 2021
Verified Expedia guest review
All the staff was very friendly! Very clean rooms, stocked daily. No complaints.
Jon, 6 night romance trip, Dec 18, 2021
Verified Expedia guest review
Property payes attention to details. Clean, professional, and high quality options. Food is good all for an all inclusive. Good options. Beautiful property and Pool area.
Ray, 2 night trip with friends, Dec 16, 2021
Verified Expedia guest review