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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive
Adults-only beachfront property with spa, near Caracol Beach
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
From$1,010$859Price available on 24 May 2022
Restrictions related to your trip
This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, 77500, Mexico
9.4.Exceptional.997 verified Hotels.com guest reviews
My Wife and I really enjoyed a quick getaway without the kids. Food is excellent…
Feb 10, 2022
Amazing views on the two different beaches. If I had one critique it would be the lack of…
Feb 6, 2022
Official standards
This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Gap period enforced between guest stays - 24 hours
- Protective clothing is available to guests
- Masks are available to guests
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Safe211 positive mentions
Walkable190 positive mentions
Convenient153 positive mentions
Dining options151 positive mentions
Quiet138 positive mentions
- Free parking
- Pool
- Free WiFi
- Gym
- Air Conditioning
Property highlights
Main amenities
- 160 guestrooms
- Daily housekeeping
- On the beach
- 8 restaurants and 2 poolside bars
- Full-service spa
- Outdoor pool
What’s around
- In Zona Hotelera
- Caracol Beach - 1 min walk
- Costa Occidental de Isla Mujeres National Park - 1 min walk
- Forum Beach - 4 min walk
- Cancun Convention Center - 7 min walk
- Chac Mool Beach - 11 min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Turquoize Ocean Front Master Double
- Turquoize Sky Ocean Front Master Double
- Turquoize Sky Ocean Front Master King
- Turquoize Sky Swim Up Ocean Front Master Double
- Turquoize Sky Swim Up Ocean Front Master King
- Turquoize Ocean Front Master King
What’s around
Landmarks
- In Zona Hotelera
- Caracol Beach - 1 min walk
- Costa Occidental de Isla Mujeres National Park - 1 min walk
- Forum Beach - 4 min walk
- Cancun Convention Center - 7 min walk
- Chac Mool Beach - 11 min walk
- Tortuga Beach - 40 min walk
- La Isla Shopping Mall - 45 min walk
- Gaviota Azul Beach - 1 min walk
- Forum By The Sea Mall - 8 min walk
- Plaza Caracol Mall - 11 min walk
Getting around
- Cancun Intl. Airport (CUN) - 26 min drive
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Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, 77500, Mexico
At a glance
Size
- 160 rooms
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
Restrictions related to your trip
- This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Special check-in instructions
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 18
- Minimum check-in age is 18
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
- Wheelchair-accessible parking on site
Other information
- Caters to adults only
At the property
Food and drink
- 8 restaurants
- 5 bars/lounges
- 2 poolside bars
- Coffee shop/cafe
- Snack bar/deli
- 24-hour room service
Things to do
- Beach cabanas (surcharge)
- Beach sun loungers
- Number of outdoor pools - 1
- Pool sun loungers
- Fitness facilities
- Outdoor tennis courts - 1
- Full-service spa
- Spa treatment room(s)
- Fitness classes on site
- Parasailing on site
- Scuba diving on site
- Snorkeling on site
- Yoga classes/instruction on site
- Beach umbrellas
- Pool umbrellas
- Steam room
- Beach towels
- Sauna
Working away
- Business center
- Number of meeting rooms - 1
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Luggage storage
- Wedding services
Facilities
- Elevator
- ATM/banking
- Safe-deposit box at front desk
- Designated smoking areas
- Rooftop terrace
- Garden
- Terrace
Accessibility
- Accessible bathroom
- Wheelchair-accessible parking
Languages Spoken
- English
- Korean
- Spanish
In the room
Home comforts
- Air conditioning
- Coffee/tea maker
- Bathrobes
- Slippers
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
Things to enjoy
- Private spa tub
- Furnished balcony
Freshen up
- Private bathroom
- Rainfall showerhead
- Shower only
- Designer toiletries
- Hair dryer
Be entertained
- 48-inch flat-screen TV
- Digital TV channels
- MP3 docking station
Stay connected
- Desk
- Free newspaper
- Free WiFi
- Free local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
Special features
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.
Lessons/classes/games
Entertainment
Not included
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.
Lessons/classes/games
- Aerobics
- Cooking
- Pilates
Entertainment
- Onsite entertainment and activities
- Onsite live performances
Not included
- Surcharge for premium food items
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
Spa
Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 17 years old are not allowed in the spa.
Dining
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Recreation
On Site
- Fitness facilities
- Outdoor tennis courts -
- Sauna
- Steam room
- Fitness classes on site
- Parasailing on site
- Scuba diving on site
- Snorkeling on site
- Yoga classes/instruction on site
Fees & policies
Pool, spa, and gym (if applicable)Pay at property
You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
- Guests under 17 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene and cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for dinner and through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Policies
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
- Turquoize Hyatt Ziva Cancun Resort
- Turquoize at Hyatt Ziva Cancun
- Turquoize Hyatt Ziva Adults I
- Turquoize Hyatt Ziva Resort
- Turquoize Hyatt Ziva Cancun
- Turquoize Hyatt Ziva
- Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
- Turquoize Hyatt Ziva Cancun Adults All Inclusive
- Turquoize Hyatt Ziva Adults All Inclusive
- Turquoize at Hyatt Ziva Cancun Adults Only
- Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Also known as
- Turquoize Hyatt Ziva Cancun Resort
- Turquoize at Hyatt Ziva Cancun
- Turquoize Hyatt Ziva Adults I
See more
*See fees and policies for additional details or extra charges
FAQs
- Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self and valet parking.
- Yes, there's an outdoor pool.
- Sorry, pets aren't allowed.
- You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
- Yes, there are 8 onsite restaurants, featuring Italian cuisine and poolside dining. Nearby restaurants include Isla Contoy (4-min walk), Ty-coz Express (8-min walk), and Mextreme (10-min walk).
- No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
- Have fun with onsite activities like parasailing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive also has 2 poolside bars, 5 bars, and a sauna, as well as a steam room, beach cabanas, and a garden.
9.4.Exceptional.997 verified Hotels.com guest reviews
- 10.0.Exceptional
Hyatt Ziva was wonderful!! Very clean and modern, the calm clear beach and waters. Staff was over the top A .
Carmen Sayuri, 6 night romance trip, Jan 19, 2022
Verified Expedia guest review
- 10.0.Exceptional
The sky ocean view room is not really worth it for the price and the shower water pressure is not stable. The shower gets hot and cold during the shower. The staff’s service is really base on the TIPS. Kind of didn’t expect from Hyatt. Overall the place is really nice. Have a lot to do.
sensen, 4 night family trip, Jan 17, 2022
Verified Expedia guest review
- 10.0.Exceptional
Perfect
Excellent service! Clean resort!
3 night trip, Jan 15, 2022
Verified Hotels.com guest review
- 10.0.Exceptional
It was my first time in Cancun staying at this resort and it was amazing the staffs the restaurant everything is phenomenal
Lam Khanh, 4 night trip with friends, Jan 9, 2022
Verified Expedia guest review
- 10.0.Exceptional
The Experience was amazing. Staff is wonderful.Food was good.
amy diane, 7 night trip with friends, Jan 9, 2022
Verified Expedia guest review
- 10.0.Exceptional
The staff was incredible at making my family comfortable i read alot reviews about how good the service would be but they did not do it justice... hyatt ziva was phenomenal
Cameron, 6 night family trip, Jan 6, 2022
Verified Expedia guest review
- 10.0.Exceptional
This resort was the best I've ever experienced! The service was over the top. I can't say one bad thing about my experience. Even the covid test to return home was great
Dorea, 4 night romance trip, Jan 4, 2022
Verified Expedia guest review
- 10.0.Exceptional
The location first drew us to this hotel, however, after experiencing our vacation, no words can describe the exceptional pleasure it was spending our new year vacation there. Amazing and unique amenities, perfect variety of restaurant choices, but above all, the entire hotel staff will engulf you with love and crave to please and satisfy. Major contributors to those feelings, an amzing butttler teams (Marie/Nayley) who are always within a text away ready to answer any questions and help. We returned from our vacation yesterday and can’t wait to return to this unique and highly recommended Hotel.
Moche Mike, 5 night romance trip, Dec 29, 2021
Verified Expedia guest review
- 10.0.Exceptional
All the staff was very friendly! Very clean rooms, stocked daily. No complaints.
Jon, 6 night romance trip, Dec 18, 2021
Verified Expedia guest review
- 10.0.Exceptional
Property payes attention to details. Clean, professional, and high quality options. Food is good all for an all inclusive. Good options. Beautiful property and Pool area.
Ray, 2 night trip with friends, Dec 16, 2021
Verified Expedia guest review