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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
On the beach, beach cabanas, sun loungers, beach umbrellas
Free minibar, in-room safe, desk, blackout drapes
5 bars/lounges, 2 poolside bars

Overview of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront aparthotel with spa, near Cancun Convention Center
9.4 out of 10 Exceptional
9.4/10 Exceptional

1,008 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Air conditioning
  • Restaurant
The price is $812
Price available on 6/13/2023
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
Main amenities
  • 160 apartments
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
Feel at home
  • Private bathroom
  • Private spa tub
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Cancun Convention Center - 7 min walk
  • Tortuga Beach - 40 min walk
  • Forum Beach - 5 min drive
  • Chac Mool Beach - 9 min drive
  • La Isla Shopping Mall - 5 min drive
  • Langosta Beach - 6 min drive
  • Playa Tortugas - 13 min drive
  • Aquaworld - 8 min drive
  • Puerto Cancun Marina Town Center - 9 min drive
  • Iberostar Cancun Golf Course - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 32 min drive

Restaurants

  • Hooters - 7 min walk
  • Lobby Bar - 4 min walk
  • Vips - 6 min walk
  • Sunset Bar - 6 min walk
  • El Mercado - 1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

At Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be within a 10-minute drive of La Isla Shopping Mall. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Lorenzo's, one of 8 restaurants, serves Italian cuisine and is open for lunch and dinner. 2 poolside bars and a rooftop terrace are other highlights, and apartments offer up nice touches like outdoor private spa tubs and free minibar items. Fellow travelers say great things about the helpful staff and location.

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
  • This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Property amenities

Beach

  • On the beach
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas
  • Outdoor private spa tub
  • Private spa tub
  • Spa tub
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body wraps
  • Couples treatment room(s)
  • Body scrubs
  • Manicures and pedicures
  • Body treatments
  • Hydrotherapy
  • Facials

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Restaurants on site

  • Lorenzo's
  • Bastille - Adults only
  • Punta Vista
  • The Moongate
  • Tradewinds

Food and drink

  • Coffee/tea maker

Dining

  • 8 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges
  • Stocked minibar (free)
  • Snack bar/deli
  • 24-hour room service

Bathrooms

  • Shower
  • Rainfall showerhead
  • Bathrobes
  • Designer toiletries
  • Slippers
  • Hair dryer

Entertainment

  • 48-inch flat-screen TV with digital service
  • MP3 docking station

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business center
  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe
  • Free newspapers

Things to do

  • Fitness center
  • Outdoor tennis courts
  • Beach volleyball on site
  • Yoga classes on site
  • Parasailing on site
  • Snorkeling on site
  • Scuba diving on site
  • Aerobics classes on site

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 160 rooms

Special features

Spa

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Dining

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 17 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
As of Jun 4, 2023, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Jun 13, 2023 start from $812, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like parasailing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive also has 2 poolside bars, 5 bars, and a sauna, as well as a steam room, beach cabanas, and a garden.
Are there restaurants at or near Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there are 8 onsite restaurants, featuring Italian cuisine and poolside dining.
Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have private spa tubs?
Yes, each apartment has a private outdoor spa tub.
Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive like?
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is a short 2-minute walk from Gaviota Azul Beach and 7 minutes' walk from Cancun Convention Center. Travelers say that the aparthotel is in a great location.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Diana C, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nefer, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

JIN, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Resort is very clean. Very family friendly. There is always something to do. Staff is amazing
Beau, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

bartlomiej, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I can’t say enough good things about this resort. The staff goes above and beyond for you. They decorated the room for my husbands birthday and made him feel so special. The food and drinks are great! The pool and beach is clean. There’s always enough loungers and we didn’t have to make any reservations or wait at the restaurants. We are already planning our next trip back. Our butlers Anna and Rubelsi took such great care of us! We will be back.
Lisa Marie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The resort was beautiful and everyone was friendly and helpful. There was a wind tunnel effect as we walked to the Turquoize tower which was sometimes challenging to walk through. Overall, would recommend. The food and drinks were was good. We had a very good stay.
Elizabeth, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

KEVIN, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent resort. Staff was attentive to our needs. Food, drinks and the location were all great.
Vicky, 5-night trip with friends
Verified Expedia guest review