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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, Cancun

5-star5 stars
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500, Mexico

Adults-only beachfront property with spa, near Delphinus Dreams
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
  • A lot of amenities as well as professional staff. However, my time was wasted after a…May 23, 2019
  • View was amazing. Very clean, friendly staff. I would want to bring my family here.May 13, 2019

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, Cancun

from $458
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What’s around Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, Cancun


  • In Zona Hotelera
  • Tortuga Beach - 40 min walk
  • Delphinus Dreams - 1 min walk
  • Forum Beach - 4 min walk
  • Caracol Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum By The Sea Mall - 8 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

At a glance

Key facts


  • 160 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is noon
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

Payment types at the property

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Food and drink
  • 8 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Parasailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
Working away
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 48-inch flat-screen TV
  • Digital TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.


  • Aerobics
  • Cooking
  • Pilates

  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours


Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.


Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.

Punta Vista - This bar is located by the pool and specializes in international cuisine.

The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, Cancun’s small print

Also known as

  • Turquoize Hyatt Ziva Cancun Resort
  • Turquoize at Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva Adults I
  • Turquoize Hyatt Ziva Resort
  • Turquoize Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva
  • Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
  • Turquoize Hyatt Ziva Cancun Adults All Inclusive
  • Turquoize Hyatt Ziva Adults All Inclusive
  • Turquoize at Hyatt Ziva Cancun Adults Only
  • Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive


Guests under 17 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Exceptional 9.4 From 530 reviews

Exceptional 10.0
Awesome time !!
It was an amazing stay at Turquoize Hyatt Ziva We stayed for four days at another resort before coming to Hyatt Ziva. We wished we could have stayed our entire time at this resort only. Daniel, the Butler is extremely nice and made sure we had an excellent time at this resort. Definitely, we would come back and stay here again !!
Krishna, us3 night romance trip
Good 6.0
Awesome stay until the worst doormen came
The overall experience is good until meeting stupid lobby men not letting us go and suspectible cheating on our money. That guy(I should have remembered his name and reported him) need to know how to treat his customer and learn from his kindergarten teacher. And after he talked with the taxi guy, we were charged by a rather expensive taxi price which consider a conspiracy in fraud in my eye. The attitude just letting me down in the last moment, but all in all the service is good, the beach is really good and the food is decent. The butler for the room is marvelous though, really thoughtful. The upside is the location is really good, and the amenities are great. Still nice place for a vacation though.
Xinran, us1 night romance trip
Exceptional 10.0
Honeymoon stay
Our stay at the Turquize tower-Hyatt Ziva was amazing. Friendly staff, delicious food, over the top customer service, clean room. All around great stay, My husband and I came for our honeymoon and we will definitely be returning for our 1 year wedding anniversary and highly recommend this hotel. The tower comes with your own personal butlers which were amazing! (request Monolo he is awesome!)
Justina, us4 night romance trip

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, Cancun

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