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Krystal Monterrey

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Front of property
Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cots/infant beds
Junior Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds
Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cots/infant beds
Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Overview of Krystal Monterrey

VIP Access

Krystal Monterrey

3.5-star property
3.5-star hotel with restaurant, near Fundidora Park

8.4/10 Very good

1,349 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Restaurant
Map
Calle Corregidora 519, Centro, Monterrey, NL, 64000

Room options

About this area

What's nearby

  • In Monterrey Centro
  • Fundidora Park - 23 min walk
  • Macroplaza - 2 min drive
  • Arena Monterrey - 12 min drive
  • Estadio BBVA Bancomer - 23 min drive
  • U.S. Consulate General - 16 min drive

Getting around

  • Monterrey, Nuevo Leon (MTY-General Mariano Escobedo Intl.) - 28 min drive
  • General I. Zaragoza Station - 4 min walk
  • Padre Mier Station - 7 min walk
  • Fundadores Station - 16 min walk

Restaurants

  • Sierra Madre Brewing Co - 2 min walk
  • Las Alitas - 3 min walk
  • Abuela Victoria - 3 min walk
  • Vips - 4 min walk
  • Cafeteria Gaby - 4 min walk

About this property

Krystal Monterrey

Krystal Monterrey puts you 1.2 mi (1.9 km) from Fundidora Park and 5.4 mi (8.8 km) from Estadio BBVA Bancomer. Guests can visit the fitness centre for a workout or grab a bite to eat at Café Flores, which serves international cuisine and is open for breakfast, lunch and dinner. Fellow travellers love the helpful staff and restaurant. Public transportation is only a short walk: General I. Zaragoza Station is 4 minutes and Padre Mier Station is 7 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 207 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (MXN 70 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Fitness centre

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Café Flores – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Valet parking costs MXN 70 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Frequently asked questions

Does Krystal Monterrey offer free cancellation for a full refund?
Yes, Krystal Monterrey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Krystal Monterrey?
As of 25 Jan 2023, prices found for a 1-night stay for 2 adults at Krystal Monterrey on 12 Feb 2023 start from $68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Krystal Monterrey?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Are pets allowed at Krystal Monterrey?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Krystal Monterrey?
Yes. Valet parking costs MXN 70 per day.
What are the check-in and check-out times at Krystal Monterrey?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Krystal Monterrey?
No, this hotel doesn't have a casino, but Casino Monterrey (3-min walk) and Casino Jubilee (8-min drive) are both nearby.
What is there to do at Krystal Monterrey and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Krystal Monterrey?
Yes, Café Flores offers international cuisine. Nearby restaurants include Las Alitas (3-min walk), Abuela Victoria (3-min walk) and Vips (4-min walk).
What's the area around Krystal Monterrey like?
Krystal Monterrey is in Monterrey Centro, a short 4-minute walk from General I. Zaragoza Station and 5 minutes' walk from Macroplaza. Travellers say that the area is very central and good for shopping.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.5/10

Staff & service

7.9/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Jesus, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Cesar, 2-night trip
Verified Hotels.com guest review

4/10 Fair

As unhelpful as it gets.
Great location, especially if you are facing the square, you can watch the feral parrots swoop in and out. The location is great for all points you may want to visit in and around Monterrey. It is Mexico, I expect a certain amount of indifference and disrepair. I accept those as part of traveling to Mexico. The service at this hotel, is horrible. Ask for more than 2 towels in a room with 2 beds, wait 2 hours. Ask for a blanket (the rooms do not come with blankets), wait until the next day. Ask for an extra room key, NOPE The desk personnel are rude, slow and unable to help in any way except check in and out. Want info about a hotel function, be prepared to ask 3-5 people and run in circles. The concierge Lionel is the shining light. Helpful, good English and kind disposition. I departed on a Sunday morning and left a bag behind accidentally. I have called many times, being told no one there speaks English, they will have to check the security cameras, no one has turned it but the unhelpful desk people who answer the phone will not take the time to ask co-workers or look into anything. It is now Tuesday. I have emailed and called and gotten no response. I am on hold again, for more than 10 minutes looking to talk to a manager. The desk people will not give me a manager's name "for security purposes" but the manager's names are signed on the google review responses. UGH. I am losing hope of getting my possessions back. This should not be so difficult.
Matt, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Teodoro, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anita, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Great hotel, staff, and area and hope to stay again soon
Rex Earl, 4-night trip
Verified Expedia guest review

4/10 Fair

Horrible svc
No heat in room
carlos, 3-night trip
Verified Hotels.com guest review

6/10 Good

Pool was closed
Alejando, 2-night trip
Verified Expedia guest review

2/10 Poor

Staff members Casandra and Ivan were very unfriendly. I will avoid staying there again
Homar, 1-night trip
Verified Expedia guest review

8/10 Very good

They have to solve the wifi problem there’s no good reception
Martin, 4-night family trip
Verified Expedia guest review