Choose dates to view prices

Medina del Lago

Photo gallery for Medina del Lago

Indoor pool
Indoor pool
Indoor pool
Indoor pool
Superior King Suite | Egyptian cotton sheets, premium bedding, down duvets, blackout curtains

Overview of Medina del Lago

VIP Access

Medina del Lago

4.0 star property
Mountain hotel in San Pablo del Lago with indoor pool and restaurant

9.2/10 Superb

34 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Gualabi, Colinas de San Pablo Lote 25A, San Pablo del Lago, Imbabura
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Health club
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Business centre
  • Airport shuttle
  • Area shuttle
  • Terrace
  • Garden
For families
  • Playground on site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Quito (UIO-Mariscal Sucre Intl.) - 88 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Puerto Lago - 6 min drive
  • Chimbaloma - 9 min drive
  • PINCHOS OK - 10 min drive
  • Healthy Food - 10 min drive
  • Taco bello - 10 min drive

About this property

Medina del Lago

Medina del Lago offers an airport shuttle (available 24 hours) for USD 70 per vehicle one way. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in hot stone massages, body wraps or facials. An indoor pool, a bar/lounge and a health club are other highlights at this upmarket hotel. Fellow travellers say good things about the WiFi and restaurant.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 2:00 PM - midnight
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Playground

What to do

  • Ecotours
  • Horse riding/hire
  • Mountain climbing nearby

Working away

  • Business centre
  • Meeting room

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An indoor pool
  • Spa services

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 70 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 60

Children & extra beds

  • Rollaway beds are available for USD 60.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

HOTEL MEDINA LAGO Otavalo
Medina Lago Hotel Otavalo
Medina Lago Hotel
Medina Lago Otavalo
Medina Lago
Medina del Lago Hotel
Medina del Lago San Pablo del Lago
Medina del Lago Hotel San Pablo del Lago

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Medina del Lago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Medina del Lago?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Medina del Lago on 1 December 2022 start from €175, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Medina del Lago?
Yes, there's an indoor pool.
Are pets allowed at Medina del Lago?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Medina del Lago?
Yes, there's free self parking.
Is an airport shuttle service offered by Medina del Lago?
Yes, an airport shuttle is available. The charge is USD 70 per vehicle one way.
What are the check-in and check-out times at Medina del Lago?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 60. Contactless social distancing and check-out are available.
What is there to do at Medina del Lago and nearby?
Have fun during the warmer months with activities such as horse riding. Additional recreation on-site includes ecotours. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a health club and spa services. Medina del Lago also has a picnic area and a garden.
Are there restaurants at or near Medina del Lago?
Yes, there's an on-site restaurant. Nearby restaurants include Puerto Lago (4.4 mi), Chimbaloma (5.5 mi) and Pesca Deportiva El Obraje (6.1 mi).

Overall score and ratings

9.2

Superb

9.9/10

Cleanliness

9.7/10

Staff & service

9.2/10

Amenities

9.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

4/10 Fair

Mario, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutely incredible place! The view will blow your mind! Will definitely recommend it
Mauricio, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Stefan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel is very beautiful and the staff was very helpful. However, we were the only guests at the property. I had purchased a King Suite through Expedia, but when I checked in they told me that I didn't pay enough for the suite and they tried to put me in a regular room. After waiting almost two hours they gave me the suite I paid for. The room and view were spectacular, but frustrating that they didn't honor the room I paid for on Expedia immediately.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

My girlfriend and I had a great time at Medina del Lago. This place has a gorgeous view from the rooms, lobby and restaurant. The food and service were fantastic. The staff was really friendly and made sure our stay was great. We enjoyed the use of the jacuzzi and sauna every day we were there (they also have a pool). For anyone having to work remotely, we had no problems with the wifi and were able to have Zoom video calls daily. We are definitely planning to come back!
Miguel, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Orbitz guest review

10/10 Exceptional

A beautiful place, top level. Spectacular views of San Pablo lake and Imbabura mountain from everywhere at the hotel. We had a two persons suite with beautiful views, a fireplace and a nice hot tub. Food was delicious, the crew was so nice and thoughtful, there are beautiful paintings made by local artists everywhere and the whole experience is really satisfying. The only downside- the isolation between rooms is pretty poor and we could hear everything that was happening and being said at the rooms around us.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service, great view, a perfect getaway destination
Irina, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Property was beautiful and secluded. Amazing views. Excellent service. Very accommodating. Very romantic. Everything was perfect. Excellent food from restaurant as well.
3-night romance trip
Verified Expedia guest review

8/10 Very good

Nice place to rest, excellent food, awesome view of San Pablo.
1-night romance trip
Verified Expedia guest review