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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

4.5-star4.5 stars
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720, Mexico

Adults-only hotel with spa, near Quinta Avenida
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 692 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • Amazing Hotel, Great Vibes, Amazing Food!! Just overall Amazing a hotel I would recommend…Jun 18, 2019
  • Reef 28 is a very beautiful hotel. It is perfectly located in Playa Del Carmen, just…Jun 18, 2019

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

from $88
  • Junior Suite, 1 Bedroom, Balcony
  • Master Suite

What’s around The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

Landmarks

  • In Gonzalo Guerrero
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Punta Esmeralda Beach - 30 min walk
  • Plaza Las Americas - 37 min walk
  • Mario Villanueva Stadium Madrid - 5 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Payment types at the property

Other information

  • Caters to adults only
  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Sofa bed
  • Sofa bed size unspecified
  • Premium bedding
Things to enjoy
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - with optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen’s small print

Also known as

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Inclusive Adults Playa del Carmen
  • The Reef 28 Inclusive
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen

Policies

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 242 reviews

Exceptional 10.0
Five stars in all respect
The Reef 28 is an amazing hotel. The service and facilities are top notch. The fact that you can also use their 2 sister resorts (Playacar and Coco Bay) is a big plus. The food was outstanding as were the cocktails. Normally at all-inclusive places, the food and drinks aren't that good, but Reef 28 was the exception. It is simply not possible to give anything but 10/10. I can't wait to go back.
Richard, us1 night trip with friends

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

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