6/10 Good
31 January 2023
Almost nonexistent breakfast served on New Years
We have often stayed at Home2 Suites on our way to Destin. This year we checked in New Year's Eve and left the next morning on New Years Day. When we reserved our room, a hot breakfast was promised to us which we have enjoyed in the past. Unfortunately, all we were offered New Years morning was a bowl of cold cereal and milk. When I questioned the young lady working at the desk she explained that everyone had the day off so there was no one to get the breakfast ready. She was the only person working that morning. I was disappointed that because it was a holiday, everyone got off but one unfortunate worker who had to handle everyone and everything by herself. She was very kind and responsive, but unfortunately left in a not good situation. If almost everyone gets off on a holiday, then why is the hotel open? I was very disappointed by the service we received and feel that for what we paid, we did not receive what was promised us. The sack breakfasts served during the pandemic were better than cold cereal and coffee brewed hours earlier. I did leave a phone message with the manager about this.
Verified traveller
1-night trip
Verified Hotels.com guest review