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Andaz Singapore - a concept by Hyatt

Luxury hotel with 1 outdoor pools, connected to a shopping center, near Suntec City

  • Free WiFi
From
$372

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  • Outdoor Pool
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  • Andaz, Large Suite, 2 Single Beds - Bathroom
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5 Fraser Street, Singapore, 189354, Singapore
9.2.Superb.
  • It was a much needed staycation and Andaz Singapore made it a pleasant one. Its a…

    Jul 16, 2021

  • Service and cleanling is good. But I can't sleep well at night because of the aircon, it…

    Jul 15, 2021

See all 556 reviews

Official standards

This property advises that it adheres to SG Clean (Singapore) and GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Shopping
Dining options

The property will be renovating from June 11 2021 to December 11 2021 (completion date subject to change). The following areas are affected:
  • Dining venue
  • Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
    • Parking available
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 342 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and 2 bars/lounges
    • 1 outdoor pool
    • Rooftop terrace
    • Breakfast available

    For families

    • Free cribs/infant beds
    • Children's pool
    • Connecting/adjoining rooms available
    • Premium TV channels
    • Television
    • Free toiletries

    What’s around

    • In Kampong Glam
    • Suntec City - 9 min walk
    • Suntec Singapore - 10 min walk
    • Raffles City - 13 min walk
    • Marina Square - 14 min walk
    • Orchard Road - 16 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Room, 2 Twin Beds
    • Room, 1 King Bed
    • Andaz, Studio Suite
    • Suite, 1 King Bed (Andaz Residence)
    • Room, 1 King Bed, City View
    • Deluxe Room, 1 King Bed (City)
    • Andaz, Large Suite, 1 King Bed
    • Andaz, Large Suite, 2 Single Beds
    • Deluxe Room, 2 Twin Beds
    • Deluxe Room, 1 King Bed, Bay View
    • Deluxe Room, 2 Twin Beds, Bay View
    • Presidential Suite

    What’s around

    Landmarks

    • In Kampong Glam
    • Suntec City - 9 min walk
    • Suntec Singapore - 10 min walk
    • Raffles City - 13 min walk
    • Marina Square - 14 min walk
    • Orchard Road - 16 min walk
    • Singapore City Hall - 18 min walk
    • Mustafa Centre - 19 min walk
    • Singapore Flyer - 21 min walk
    • Clarke Quay Central - 24 min walk
    • Merlion - 24 min walk

    Getting around

    • Changi Airport (SIN) - 17 min drive
    • Singapore (XSP-Seletar) - 16 min drive
    • Senai International Airport (JHB) - 51 min drive
    • JB Sentral - 52 min drive
    • Bugis Station - 2 min walk
    • Esplanade Station - 11 min walk
    • Promena Station - 12 min walk
    • Airport pick-up service
    map
    See on map
    5 Fraser Street, Singapore, 189354, Singapore

    At a glance

    Hotel size

    • This hotel has 342 rooms
    • This hotel is arranged over 15 floors

    Arriving/leaving

    • Check-in time 3:00 PM-11:30 AM
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • The government of SG has mandated which hotels can accept leisure bookings

    Special check-in instructions

    Front desk staff will greet guests on arrival. Starting January 2, 2022, this property will accept guests who are on the Vaccinated Travel Lane (VTL) scheme. At check-in, guests will be required to present their date of arrival on their passport, a vaccination pass, and proof of a negative PCR COVID-19 test result taken on arrival in Singapore.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi (speed: 25+ Mbps) and wired Internet access in rooms

    Parking

    • Covered onsite self parking (SGD 35.12 per day)
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Full breakfast daily (surcharge)
    • 2 bars/lounges
    • Restaurant
    • Coffee shop/café
    • Snack bar/deli
    • 24-hour room service

    Things to do

    • Number of outdoor pools - 1
    • Children's pool
    • Fitness facilities
    • Steam room
    • Bicycle rentals nearby
    • Pool sun loungers
    • Pool umbrellas

    Working away

    • Conference space
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 2017
    • Elevator
    • Safe-deposit box at front desk
    • Rooftop terrace
    • Garden
    • Terrace

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible parking
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • Chinese
    • Dutch
    • English
    • Filipino
    • French
    • German
    • Hindi
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Malay
    • Russian
    • Spanish
    • Thai
    • Turkish

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Espresso maker
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service
    • Premium bedding

    Freshen up

    • Designer toiletries
    • Hair dryer

    Be entertained

    • 48-inch LED TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    Mr Stork - This rooftop bar serves light fare only.

    Alley on 25 - This restaurant serves breakfast, lunch, dinner, and light fare. Open daily.

    665 Degrees Fahrenheit - This steakhouse serves lunch and dinner. Open daily.

    Bar Square - Onsite lobby lounge. Happy hour is offered. Open daily.

    Fees & policies

    Optional extras

    • Full breakfast is offered for an extra charge of SGD 41.20 per person (approximately)
    • Airport shuttle service is offered for an extra charge of SGD 107 per vehicle. Maximum occupancy 6
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children and extra bedsPay at property

    • Rollaway beds are available for SGD 117.70 per night
    • Airport shuttle service for children costs SGD 107

    ParkingPay at property

    • Covered self parking costs SGD 35.12 per day

    Pool, spa, and gym (if applicable)Pay at property

    • Pool access available from 8:00 AM to 9:00 PM

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available through room service.

    This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and GBAC STAR (Hyatt).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Noise-free guestrooms cannot be guaranteed.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.

    Also known as

    • Andaz Singapore concept Hyatt Hotel
    • Andaz concept Hyatt Hotel
    • Andaz Singapore concept Hyatt
    • Andaz concept Hyatt
    • Andaz Singapore - a concept by Hyatt Hotel
    • Andaz Singapore - a concept by Hyatt Singapore
    • Andaz Singapore - a concept by Hyatt Hotel Singapore

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Andaz Singapore - a concept by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs SGD 35.12 per day.
    • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 9:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - 11:30 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
    • Yes, there's an onsite restaurant, Mr Stork. Nearby restaurants include Seoul Garden (3-min walk), Mr Stork (3-min walk), and stateland coffee house (3-min walk).
    • Yes, a shuttle from the airport to the hotel is available. The charge is SGD 107 per vehicle.
    • No, this hotel doesn't have a casino, but Marina Bay Sands Casino (4-min drive) is nearby.
    • Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a steam room. Andaz Singapore - a concept by Hyatt also has a garden.
    9.2.Superb.
    • 10.0.Exceptional

      Excellent stay with a wonderful view

      We had an excellent stay. The hotel is new, clean, cosy and very comfortable. The view from our room is splendid. Service is good too. Highly recommended!

      Xuying, 2 night family trip, May 2, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The view of the hotel is awesome. The parking should be given complementary.

      2 night family trip, Dec 30, 2020

      Verified Expedia guest review

    • 6.0.Good

      Horrible Service, Nice room. For the amount I paid I don't think it was worth it

      1 night romance trip, Dec 27, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Staff were friendly and did their best to attend to our request asap. Love the room. Clean and basic necessities provided for :)

      Nadia, 1 night trip with friends, Dec 22, 2020

      Verified Expedia guest review

    • 4.0.Fair

      Uneventful Staycation

      Uneventful stay. We went here for a 2 night staycation. Their service has really degraded. It could be they are understaffed but at the rate we paid I certainly hope they do something about their service. First, at checkin, we were told the complimentary inroom mini bar contents will be brought to our room. After 3-4 hours no one brought anything. We called guest services, she said it’s in the fridge (we wouldn’t call if it was there btw) , we told her it’s not so she said ok someone will come to bring it. After 45 mins no one came. We called again. Same lady told us it’s in the fridge! After explaining again, she said ok someone will come to bring it up. Now after 20 mins someone came and put the drinks, the chips inside the fridge. Yes she placed the chips inside the fridge. Second, on our 2nd night the lift on all floors broke down. No announcements, no one even came up to put signs on the lift lobbies. We waited at the lift lobby for 40 mins - nothing. We tried calling guest services no one was picking up. After trying for more than 5 times, someone picked up. And it is as if nothing was wrong, she didnt even ask us if we wanted to go down, she just said she will call when its fixed. After almost an hour no one got back to us. We decided to call again coz we haven’t had our dinner. They didnt have an eta when it will be fixed, she didnt even offer anything. When i asked how to have dinner, that’s the only time they offered to escort to service lift. It was terrible

      Camille, 2 night trip with friends, Oct 29, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great facilities and amenities. Highly recommended for everyone.

      7 night trip, Oct 17, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Spectacular Hotel!

      All around awesome, upscale hotel! Service, amenities and location were excellent! I highly recommend this establishment!

      Salvador, 3 night family trip, Jan 1, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      We enjoy the breakfast. In addition, our rooms were clean and well kept. The people were knowledgeable and helpful! I highly recommend staying at Andaz.

      Lee, 7 night family trip, Dec 23, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Clean and nice staff together with good location for tour & business. I'll visit again.

      4 night family trip, Dec 20, 2019

      Verified Expedia guest review

    • 8.0.Very Good

      Beutiful and modern in Singapore

      Beautiful and modern hotel with great service. The double beds were VERY small but the room was comfortable and the internet speed was tolerable. There is a lounge that's open 24/7 and that was great for water/coffee/snacks. Daily breakfast buffet is great but the price is steep (S$35) for an adult and half price for kids. It would have been great to have breakfast (at least the continental portion) be free.

      Michael, 6 night business trip, Dec 13, 2019

      Verified Hotels.com guest review

    See all 556 reviews