Hotel had no power when checking in, was told it was being fixed and to come back in an hour or two. We gave them 5hrs and still no power, 10pm at night, Unknown when being fixed. No power for shower, recharging ph, cameras, laptop etc, or lights, just a candle. Told we could have a shower from s bucket with warm water, believe it or not. Asked for refund and told hotel.com had to do it. Asked to speak to manager but without power, couldn't call. So left to find a place with power. Have been in touch with hotel.com three times since and still waiting on refund and resolution.