2/10 Poor
15 May 2022
Arrived at 5:30 am.
We asked to leave our luggage at front desk personnel.
Clerk took our luggage and placed them in a private room.
We came back at 6:00 from calvillo ags. When I opened my personal luggage I noticed my dolce & habana sunglasses were missing from the new box.
I asked the manager about what happened but he said to me that all personal are very honest.
After that I didn’t say anything because of the intimidation.
Definitely not coming back or any of my family.
I booked two rooms and also, 4 other families were in this hotel because of a wedding.
I just didn’t want any trouble with anybody of the stuff and I let that go.
I have my sunglasses receipt from Nordstrom $370 dollars.
Not fair to lose thst money.
To me receptionist was responsible for my luggage since they had it for more than 12 hours before we got to the hotel.
Roberto
Roberto, 2-night family trip
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