Best Western Plus Santa Marta Hotel

Photo gallery for Best Western Plus Santa Marta Hotel

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, laptop workspace

Overview of Best Western Plus Santa Marta Hotel

Best Western Plus Santa Marta Hotel

3.5-star property
3.5-star hotel in Historic Center with outdoor pool and restaurant

8.8/10 Fabulous

315 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Calle 24 No 3-65, Santa Marta, 470004
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
For families
  • Rollaway/extra beds
  • Private bathroom
  • Separate dining area
  • Separate sitting area
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Historic Center
  • Rodadero Beach - 14 min drive
  • Tayrona National Natural Park - 44 min drive

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 33 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Tronco Burrito - 3 min walk
  • La Gran Muralla - 4 min walk
  • Hemingway - 5 min walk
  • Soul food - 5 min walk
  • Ouzo - 5 min walk

About this property

Best Western Plus Santa Marta Hotel

3.5-star hotel in the heart of Historic Center
Consider a stay at Best Western Plus Santa Marta Hotel and take advantage of a round-trip airport shuttle, a poolside bar and a rooftop terrace. The on-site restaurant, Blue Ribbon, features international cuisine. In addition to a coffee shop/cafe and laundry facilities, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), an area shuttle and an area shuttle
  • Luggage storage, a 24-hour front desk and a front desk safe
  • Guest reviews say great things the pool, helpful staff and location
Room features
All 126 rooms have comforts, such as Laptop workspace and climate-controlled air conditioning, as well as perks, such as separate sitting areas and separate dining areas. Guests reviews give good marks for the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LCD TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 126 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

What to do

  • Beach nearby

Working away

  • 24-hour business centre
  • Conference space (409 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Blue Ribbon – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of COP 26000 for adults and COP 26000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of COP 35000 per vehicle
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for COP 60000.0 per stay
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards, debit cards and cash.

Also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Frequently asked questions

Does Best Western Plus Santa Marta Hotel offer free cancellation for a full refund?
Yes, Best Western Plus Santa Marta Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Plus Santa Marta Hotel?
As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at Best Western Plus Santa Marta Hotel on 7 Nov 2022 start from $61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Plus Santa Marta Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Plus Santa Marta Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Best Western Plus Santa Marta Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Plus Santa Marta Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Best Western Plus Santa Marta Hotel?
Yes, an airport shuttle is available. The charge is COP 35000 per vehicle.
What are the check-in and check-out times at Best Western Plus Santa Marta Hotel?
You can check in from 3 PM - midnight. Check-out time is 1 PM. Contactless check-out is available.
What is there to do at Best Western Plus Santa Marta Hotel and nearby?
Best Western Plus Santa Marta Hotel has an outdoor pool and a fitness centre.
Are there restaurants at or near Best Western Plus Santa Marta Hotel?
Yes, Blue Ribbon offers international cuisine. Nearby restaurants include Tronco Burrito (3-min walk), La Gran Muralla (4-min walk) and Hemingway (5-min walk).
What's the area around Best Western Plus Santa Marta Hotel like?
Best Western Plus Santa Marta Hotel is located on the boardwalk in Historic Center, a short 6-minute walk from Parque de Los Novios and 8 minutes' walk from Santa Marta Beach. Travellers give top marks for the hotel's prime location.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.4/10

Amenities

9.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Mostly very good
The good: friendly staff, front desk speaks English. Free on-site parking. Close to local night life and Ocean Mall. In-house food was great and breakfast was good too. Pool is small but very nice and intimate. Room was clean and quiet. Not so good: remember the bathroom has no potable water. So you will use a lot of water bottles.
Charles, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

El hotel presenta buenas instalaciones pero a la hora de brindar apoyo en lo que sería el desayuno l@s meser@s no son atentos. Frente al lobby se solicito una plancha y demoraron 50 minutos en traerla a la habitación, situación que fue incómoda porque no podíamos cambiarnos sin tener la ropa planchada. Finalmente al inicio de la reserva el servicio en whatsapp es ineficiente porque no brindan respuesta inmediata ( esto se presentó a la hora de solicitar un servicio de transporte) Este tipo de inconvenientes deberían ser conversados y trabajados para tener la calificación y recomendación en 5 pero lastimosamente por insidentes como estos, hacen que no se sienta a gusto el huésped nuevo que llega a sus instalaciones. Gracias
Joel, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Paulin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Paola, 2-night trip
Verified Expedia guest review

2/10 Poor

Juan Diego, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Terrible Disappointing Stay
I found this hotel and from the pictures i thought it was a nice place. I arrived and the check in process was very slow and disorganized while we waited in the hot hotel lobby for 20 minutes while be helped!! That doesn't include the 10 minutes waiting before that. We finally arrived at our room and the air-conditioner wasn't working after 10 minutes from when i contacted the front desk someone came to look at the problem. He said give it 15 minutes and he returned and we needed to relocate our room with our luggage to a completely different floor. The rooms have paper thin walls and you can hear everything in the hallways including the maids that clean the rooms every morning talking like they are outside in the park. The breakfast was terrible and had no variety and was very sad and hot because its in the lobby!! I will never stay at this hotel again and i will be contacting best western corporate for a further solution.
Joseph, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Not much to like
rohan, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

The hotel is very clean, staff is friendly, close to the beach and to the city’s entertainment area. My only concern were the towels. Only two oer room for a two day stay for two people and they looked old and kind of raggedy. I prefer clean looking, fluffy towels and possibly more than one per person if I am staying more than one night.
Jordan, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Karen G, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Rafael, 6-night family trip
Verified Hotels.com guest review