We regularly stay at this hotel and have always found the reception and management friendly and courteous at all times.
Our only concern during the last visit was the bath drain that did not drain, leaving you standing in considerable dirty water after your shower.
On reporting this to reception we were offered an alternative room that we were comfortable with. On the positive side there was noticeable improvement to the WiFi during this stay.
In closing, it would be good to see management take a more proactive approach in maintaining overall hotel amenities so unacceptable water drain issues do not arise.