Royal Level at Occidental Cozumel - All Inclusive

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Private beach, sun-loungers, beach towels, beach massages
Private beach, sun-loungers, beach towels, beach massages
Royal Level Luxury Room | Outdoor pool | 3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Overview of Royal Level at Occidental Cozumel - All Inclusive

Royal Level at Occidental Cozumel - All Inclusive

4.5 star property
Cozumel beachfront hotel with 6 restaurants, beach bar

8.2/10 Very good

91 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Km. 16.6, Carretera Sur, Cozumel, QROO, 77675
Main amenities
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 4 bars/lounges
  • 3 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach sunloungers
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Playa Mia Grand Beach and Water Park - 3 min drive
  • Paradise Beach - 3 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 27 min drive

About this property

Royal Level at Occidental Cozumel - All Inclusive

4.5-star luxury hotel on the waterfront
At Royal Level at Occidental Cozumel - All Inclusive, you can look forward to free cooked-to-order breakfast, a nightclub and a beach bar. With a private beach, beach massages and sunloungers, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna or hot tub, and indulge in a deep-tissue massage, a body wrap or a facial. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature international cuisine and more. Enjoy the gym, as well as activities such as kayaking. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 3 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • 2 outdoor tennis courts, massage treatment rooms and a billiards/pool table
  • Tour/ticket information, wedding services and concierge services
  • Guest reviews speak well of the helpful staff and location
Room features
All 38 rooms offer comforts, such as 24-hour room service and jetted bathtubs, in addition to perks, such as air conditioning and free minibar items.
Extra amenities include:
  • Bathrooms with jetted baths and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive

All-inclusive room rates at Royal Level at Occidental Cozumel - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 38 rooms

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • On a private beach
  • Kayaking
  • Pool table
  • Scuba-diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Spa services
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • No lift (single-level property)

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

All-inclusive

All-inclusive room rates at Royal Level at Occidental Cozumel - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

La Carreta – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.42 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Royal Club Grand Cozumel Resort
Royal Club Grand Resort
Royal Club Grand Cozumel
Royal Club Grand Cozumel Resort All Inclusive
Royal Club Grand
Royal Level at Occidental Cozumel All Inclusive
Royal Level at Occidental Cozumel - All Inclusive Hotel
Royal Level at Occidental Cozumel - All Inclusive Cozumel
Royal Level at Occidental Cozumel - All Inclusive Hotel Cozumel

Frequently asked questions

Does Royal Level at Occidental Cozumel - All Inclusive offer free cancellation for a full refund?
Yes, Royal Level at Occidental Cozumel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Royal Level at Occidental Cozumel - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royal Level at Occidental Cozumel - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Royal Level at Occidental Cozumel - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Royal Level at Occidental Cozumel - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Royal Level at Occidental Cozumel - All Inclusive?
You can check in from 3 PM - anytime. Check-out time is noon.
What is there to do at Royal Level at Occidental Cozumel - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, and improve your game on the tennis courts. Relax in the hot tub or enjoy the use of other amenities, which include 3 outdoor pools and 4 bars. Royal Level at Occidental Cozumel - All Inclusive also has a nightclub, a private beach and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Royal Level at Occidental Cozumel - All Inclusive?
Yes, there are 6 on-site restaurants, featuring international cuisine. Nearby restaurants include Lobby Bar (4-min walk), Pool Bar (7-min walk) and Alberto's (10-min walk).
Does Royal Level at Occidental Cozumel - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Royal Level at Occidental Cozumel - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royal Level at Occidental Cozumel - All Inclusive like?
Royal Level at Occidental Cozumel - All Inclusive is located on the waterfront, a short 7-minute walk from Arrecifes de Cozumel National Park and 10 minutes' walk from San Francisco Beach. Travellers say that this hotel is in a good location.

Overall score and ratings

8.2

Very good

9.0/10

Cleanliness

8.7/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

This was my fourth time staying here and while I LOVE IT, I don't know if I would do the Royal Level again. It was the first time I didn't get what I had requested and the first time I was treated like a teenager (I'm 32). We requested double beds over six months in advance and didn't receive them. I've never had that problem with the regular level. The other thing is that even though were polite, respectful, and tipped at every meal in the Royal Level, we kept getting treated like kids because we look young and didn't receive the same service as everyone around us. Other than that, I love the Occidental and have been there four times over the last 14 years. I will have to reevaluate the decision to purchase Royal next time.
Michelle, 7-night trip with friends
Verified Expedia guest review

4/10 Fair

The upgrade to Royal Club was not worth the $$. We last visited 7 years ago and 3 times prior- all Royal club, and were pleased with the upgrade, but this time the level of service and LACK of upgrade was so disappointing! We were unable to even get a dinner reservation our first 2 nights (7 night stay), went 3 days without AC in our rooms, no AC in restaurants, and some of the Royal Club Concierge staff was downright rude to other guests with legitimate concerns right in front of us. Other guest suites in Royal Club also didn't have hot water for showers for 2 days. Our shower door would not close so water went all over the floor, and our louvered door to the bathroom was missing multiple louvers, making it a joke to close for privacy. Refrigerator in room barely put a chill on beverages. Food was alright, drinks from the bars were NOT the alcohol the bottles said- they were filled with cheap knockoff alcohol. Royal Club Restaurant staff was our best experience. Just very disappointed in Royal Club. Not at all worth the extra money since we didn't see any benefit other than the RC restaurant. We will not be going back. They had several chances to improve our experience to reflect the upgrade we paid for, but the staff did not seem interested in trying. The overall attitude of the RC staff stunk as far as being helpful. Don't waste your money on the RC upgrade, in fact, book your trip at the Secrets down the road- they actually upgrade their upgraded guests.
Lisa, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The Occidental Grand in Cozumel is a very nice place located just adjacent to the Palencar Reef. The staff all try very hard to ensure you enjoy your stay by being friendly and helpful. The buffet food as good with plenty of variety. The a la carte restaurants are very good with good service. There are options for pool time...either busy with music, activities, and a bar...or an adult-only quiet pool. We never had trouble locating a chair to enjoy the pool areas. Stand-out employees were Pedro, one of the activities leaders, Victor in the main bar area, Carlos, the capitan at La Carreta, and Ana Gil in the breakfast area. We were at the Royal Club level which primarily affords you dining at La Carreta and a little easier access to reservations at the a la carte restaurants. There is also a dedicated pool area. I would recommend a stay at the Occidental Grand, whether at the Royal Level or not.
Sabrina, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Elaine, 5-night trip
Verified Travelocity guest review

4/10 Fair

We had 3 rooms in the royal level and it was disappointing. The pool/jacuzzi for royal only guest was not heated. The lampshade in my room was molding. The pool towels that were supposed to be in our room were not stocked and I asked 4 times with no response. The staff in the royal level were rude. Upon arrival we were escorted to the royal sign in area. Two staff were talking to each other for 5 minutes and told use to wait. We asked for a mask because they are required even to order at the outdoor pool. When we asked the staff they actually rolled their eyes at us.
Jacqueline, 5-night family trip
Verified Expedia guest review

8/10 Very good

It's like stepping into a rainforest. It is so beautiful and tranquil. I enjoyed my dinner at the royal ; Irecommend the chocolate sphere! The only critic i have is for the buffet, I would prefer more options. I think more locally styled dishes would be nice. Overall the experience was wonderful and just what i needed to rest.
Shirlina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everyone was trying to please and stayed masked. The buffet was hit and miss.
Sarah Christine, 5-night family trip
Verified Expedia guest review

4/10 Fair

The property buildings and paths to beach/restaurants where pleasing. Unfortunately, all other areas were extremely disappointing. Do not let outdated pictures of their once-beautiful beach fool you. Most of the beach area has eroded away leaving a thin, steeply sloped strip left. Do not "upgrade" to the Royal Level as the accommodations are poor and none of the perks of this level were delivered. We received no priority bookings to the restaurants, the exclusive hot tub was never hot or even warm all week, and our room actually flooded one night due to torrential rain. Actually all the rooms on the first floor of building 21 flooded due to a design flaw. Also, the adult pool's bar was not always staffed and popular liquors such as Jack Daniels and Captain Morgan were nowhere to be seen. Long story short, book somewhere else when visiting beautiful Cozumel.
Sherry Lynn, 7-night family trip
Verified Expedia guest review

6/10 Good

The property is beautiful and you really feel the authentic Mexican vibe. The service was just okay. They could have had a smoother check in process and explained the grounds and what services were available in the "Royal" level. We had to find everything out for ourselves and it wasted a couple of days for us to get it together. My luggage was never brought to our room and we had to hunt it down and bring it ourselves. However, Adrian was amazing and made the whole trip worth wild. Overall is was a great time, very relaxing and private. The best perk is that they will set up a rental car and have it at the resort waiting for you. There is also a pier that you can jump on the boats for most excursion which is very convenient. With all this being said, I would go back to this resort in the future.
MISCHA WILLIAMS, 8-night romance trip
Verified Expedia guest review

8/10 Very good

Rooms need updating.
Linda, 6-night family trip
Verified Expedia guest review