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All properties in New Orleans, Louisiana, United States of America
1 room, 2 adults

Ace Hotel New Orleans, New Orleans

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Refrigerator
  • Dry cleaning/laundry service
600 Carondelet Street, New Orleans, LA, 70130, United States of America

4-star hotel with 3 restaurants, near Canal Street
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Refrigerator
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Love the hotel but the bed was like sleeping on a board.Jul 12, 2020
  • I loved the hotel decor, staff, food and everything about it!Mar 14, 2020

Ace Hotel New Orleans, New Orleans

from $112
  • Deluxe Room, 1 King Bed, Non Smoking (Medium Room)
  • Deluxe Double Room, Non Smoking (2 Full Beds)
  • Deluxe Room, 1 King Bed, Non Smoking (Large Room)
  • Deluxe Room, 1 King Bed, Non Smoking (Corner Room)
  • Suite, 1 King Bed, Non Smoking

What’s around Ace Hotel New Orleans, New Orleans

Landmarks

  • In Central Business District
  • Canal Street - 8 min walk
  • National World War II Museum - 10 min walk
  • Harrah's New Orleans Casino - 12 min walk
  • Smoothie King Center - 12 min walk
  • Mercedes-Benz Superdome - 14 min walk
  • Jackson Square - 18 min walk
  • Ernest N. Morial Convention Center - 19 min walk

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 22 min drive
  • New Orleans Union Passenger Terminal - 11 min walk

At a glance

Key facts

Hotel size

  • This hotel has 234 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-11:00 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Restrictions apply *

  • 1 per room

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Nightclub
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Joesephine Estelle - This restaurant serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Alto - This poolside rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Seaworthy - This bar specializes in southern cuisine and serves dinner and light fare. Happy hour is offered.

Ace Hotel New Orleans, New Orleans’s small print

Also known as

  • Ace New Orleans
  • Ace Hotel New Orleans Hotel
  • Ace Hotel New Orleans New Orleans
  • Ace Hotel New Orleans Hotel New Orleans

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Mandatory fees

Pet deposit: USD 25.00 per night

Optional extras

Early check-in can be arranged for an extra charge of USD 75 (subject to availability)

Self parking costs USD 20 per day

Valet parking costs USD 45 per day

Rollaway beds are available for USD 45.00 per night

Breakfast costs between USD 15 and USD 20 per person (approximately)

Pets are allowed for an extra charge of USD 25.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ace Hotel New Orleans, New Orleans

  • Does Ace Hotel New Orleans offer free cancellation for a full refund?
    Yes, Ace Hotel New Orleans does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Ace Hotel New Orleans?
    Yes. Self parking costs USD 20 per day. Valet parking costs USD 45 per day.
  • Is there a pool at Ace Hotel New Orleans?
    Yes, there's an outdoor pool.
  • Are pets allowed at Ace Hotel New Orleans?
    Yes, pets are welcome, with a limit of 1 per room. There's a charge of USD 25.00 per accommodation, per night, and there's also a deposit of USD 25.00 per night.
  • What are the check-in and check-out times at Ace Hotel New Orleans?
    You can check in from 3 PM to 11:00 PM. There's a charge of USD 75 for early check-in (subject to availability). Check-out time is noon.
  • Are there restaurants at or near Ace Hotel New Orleans?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Herbsaint (2-min walk), Luke (5-min walk), and Bon Ton Cafe (7-min walk).
  • What is there to do near Ace Hotel New Orleans?
    Recommended spots to visit include Canal Street (8-min walk) and National World War II Museum (10-min walk), along with Harrah's New Orleans Casino (12-min walk) and Smoothie King Center (12-min walk).

Recent reviews

Fabulous 8.8 From 606 reviews

Exceptional 10.0
The hotel is funky and awesome. Had a great experience. The staff was very friendly and the restaurant and bars do a quality job.
DaCoda, us3 night trip
Exceptional 10.0
Boutique Suite!
The room was amazing and comfortable! Better than being at home. I loved the music that was on upon checking into the room. The restaurant, Josephine Estelle, was wonderful. I had dinner and then breakfast there. All staff was wonderfully welcoming.
Samantha, us2 night trip
Exceptional 10.0
Perfect Weekend Getaway
From arrival to departure, the Ace was a wonderful property with spacious rooms and excellent food and bar offerings. My only minor issue was the time it took for the shower to heat up, but a hot bath cured that hiccup in no time! I can't wait to stay here again on my next trip to NOLA!
us1 night business trip
Very Good 8.0
Bed was uncomfortable. Pillows felt old and worn and rough sheets/cases.
us2 night business trip
Exceptional 10.0
By far one of the best hotels I have stayed at in a LONG time!!
Jeff, us2 night business trip
Exceptional 10.0
January in New Orleans
We lucked out with beautiful weather Our corner room had sweeping city views, huge bathroom with walk-in shower and soaking tub. We enjoyed the roof top pool area bar and sat by one of the multiple fire pits one evening before heading out to dinner. Our third stay at this Ace - we will definitely be back
Michele, us4 night trip
Exceptional 10.0
Such a cute hotel. Great restaurants and coffee right next door. lots of live music and dj on site but room is still quiet.
Jessica, us2 night trip with friends
Fair 4.0
We didn’t stay. We left 15 -20 min after we arrive. The room had a strong smell. And we decided to leave
Keren, us1 night family trip
Very Good 8.0
We are older travelers & this hotel is very yuppie...rooms are BLACK with weird lighting...wonderful ambience in the commom area & bar..restaurant is fantastic.
us3 night family trip
Good 6.0
Should worry about being clean rather than “Hip”
If they worried about cleaning as much as they worry about being “hip” they would be a great hotel. The location is excellent, people at the front desk nice, rooms rather large. Disclaimer - I did not go in expecting the Mandarin Orienta but we expected better than what was provided. I travel for work or pleasure over 100 days a year - I do have some sense on what to expect. Bathrooms - Bathrooms are black - so you have no idea if it’s clean or not. I removed hair from the drain before showering. Bed - super hard, the pillowcases and coverlet are brown. Floors - cork flooring - walk barefoot and your feet will be black. It is noisy- there were events in a public space near the hotel and you can hear - not the hotel’s fault but be aware. Our main issues were cleanliness - basic stuff like having someone make the beds. Photos below are from our bedroom after it had been “cleaned” We addressed a couple of times with the front desk and it took 24h to hear back. The head of housekeeping was quite nice & very apologetic, offered us drinks & oversaw the next cleaning herself, the response was only accomplished after sending an email to the hotel chain, not by going to the front desk. A 4 star hotel should be able get their act together enough to do basic hotel housekeeping. Hotel GM should have reached out after the first front desk complaint. Lesson learned - don’t stay in hotels w/ brown pillowcases or black bathrooms it’s done to cut corners as far as cleaning.
C J, us4 night trip

Ace Hotel New Orleans, New Orleans

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