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All properties in New Orleans, Louisiana, United States of America
All properties in New Orleans, Louisiana, United States of America

Ace Hotel New Orleans, New Orleans

4-star4 stars
Great for familiesThis property has good facilities for families.
600 Carondelet Street, New Orleans, LA, 70130, United States of America

4-star hotel with 3 restaurants, near Canal Street
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 507 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Vibe
Awesome vibe
Food
Delicious food
Service
Fantastic service

Ace Hotel New Orleans, New Orleans

from $110
  • Deluxe Room, 1 King Bed, Non Smoking (Medium Room)
  • Deluxe Double Room, Non Smoking (2 Full Beds)
  • Deluxe Room, 1 King Bed, Non Smoking (Large Room)
  • Deluxe Room, 1 King Bed, Non Smoking (Corner Room)
  • Suite, 1 King Bed, Non Smoking

What’s around Ace Hotel New Orleans, New Orleans

Top spots nearby

Recommended by this property

  • National World War II Museum (6-minute walk)
  • Canal Street (6-minute walk)
  • Smoothie King Center (9-minute walk)
  • Mercedes-Benz Superdome (9-minute walk)
  • Ernest N. Morial Convention Center (12-minute walk)
  • Jackson Square (12-minute walk)
  • Cafe Du Monde (14-minute walk)
  • Mardi Gras World (17-minute walk)
  • Tulane University (44-minute walk)

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 18 min drive
  • New Orleans Union Passenger Terminal - 11 min walk

At a glance

Key facts

Hotel size

  • This hotel has 234 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Restrictions apply *

  • 1 per room

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Nightclub
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Joesephine Estelle - This restaurant serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Alto - This poolside rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Seaworthy - This bar specializes in southern cuisine and serves dinner and light fare. Happy hour is offered.

Ace Hotel New Orleans, New Orleans’s small print

Also known as

  • Ace New Orleans

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Refundable deposits

    Pet deposit: USD 25.00 per night

Optional extras

Early check-in can be arranged for an extra charge of USD 75 (subject to availability)

Valet parking costs USD 39 per day

Rollaway beds are available for USD 45.00 per night

Breakfast costs between USD 15 and USD 20 per person (approximately)

Pets are allowed for an extra charge of USD 25.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 643 reviews

Good 6.0
A little less In love, with each visit.
I’ve stayed at Ace NOLA 5 times now and it’s a bummer how the condition and customer service have both gone down year after year. The trim was torn off in the room. The cushions at Alto were stained. The area rug from one of our rooms was missing. Upgrading a room (even via payment) was met with a frustrated roll of the eyes. Our room wasn’t cleaned once over the 4 days, despite calling to have it cleaned. Nothing disaster level, but add them up and it ain’t great. The space is cool and most of the staff were really kind. But the employees who were disinterested in helping, and the parts of the hotel that haven’t been taken care of, really made for a visit that didn’t feel super good. The property is unique and some of the rooms are stunning. The rooftop is great and restaurant is good. Consistency and upkeep (service and property) is missing though, and leading me to love Ace a little less with each visit. Hope they can keep an eye on it all and course correct.
us3 night trip with friends
Very Good 8.0
Ace hotel, very nice hotel but terrible service
The hotel itself has a great vibe, unfortunately the service is mostly terrible. There where a few interactions with the staff that was great but overall they are generally rude and seem to not want to help out at all
Gustav, us4 night romance trip
Exceptional 10.0
Survived tropical storm Barry at the Ace
We received outstanding service during tropical storm Barry. The staff saw to our comfort and well being during this stressful time especially since our convention was cancelled.
usBusiness trip
Poor 2.0
There was dog crap in my room
dia, usFamily trip
Exceptional 10.0
Great vibe!
We love this place! My daughter goes to school in New Orleans and we always stay there! She even goes there to the pool with friends sometimes! Great location as well just off the beaten path but close to everything!
Robb, usFamily trip

Ace Hotel New Orleans, New Orleans

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