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1 room, 2 adults

Ace Hotel New Orleans, New Orleans

4-star4 stars
600 Carondelet Street, New Orleans, LA, 70130, United States of America

4-star hotel with 3 restaurants, near Canal Street
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Fabulous8.8
Location
Great location
Vibe
Awesome vibe
Food
Delicious food
Service
Fantastic service
630See all 630 Hotels.com reviews
From 499 reviews

TripAdvisor Traveller Rating

Ace Hotel New Orleans, New Orleans

from $99
  • Deluxe Room, 1 King Bed, Non Smoking (Medium Room)
  • Deluxe Double Room, Non Smoking (2 Full Beds)
  • Deluxe Room, 1 King Bed, Non Smoking (Large Room)
  • Deluxe Room, 1 King Bed, Non Smoking (Corner Room)
  • Suite, 1 King Bed, Non Smoking

What’s around Ace Hotel New Orleans, New Orleans

Top spots nearby

Recommended by this property

  • National World War II Museum (6-minute walk)
  • Canal Street (6-minute walk)
  • Smoothie King Center (9-minute walk)
  • Mercedes-Benz Superdome (9-minute walk)
  • Ernest N. Morial Convention Center (12-minute walk)
  • Jackson Square (12-minute walk)
  • Cafe Du Monde (14-minute walk)
  • Mardi Gras World (17-minute walk)
  • Tulane University (44-minute walk)

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 18 min drive
  • New Orleans Union Passenger Terminal - 11 min walk

At a glance

Key facts

Hotel size

  • This hotel has 234 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Restrictions apply *

  • 1 per room

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Nightclub
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Year Built - 2016
  • Elevator/lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Joesephine Estelle - This restaurant serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Alto - This poolside rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Seaworthy - This bar specializes in southern cuisine and serves dinner and light fare. Happy hour is offered.

Ace Hotel New Orleans, New Orleans’s small print

Also known as

  • Ace New Orleans

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

    A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pet deposit: USD 25.00 per night

Optional extras

Early check-in can be arranged for an extra charge of USD 75 (subject to availability)

Valet parking costs USD 39 per day

Rollaway beds are available for USD 45.00 per night

Breakfast costs between USD 15 and USD 20 per person (approximately)

Pets are allowed for an extra charge of USD 25.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 630 reviews

Good 6.0
Bummer man
Disappointed. First of all, this hotel is so beautiful. The rooftop pool is great. Their level of service is lacking. The girl at the front told me they did not have my reservation and asked to see how I booked. I showed her my booking from Hotels.com and she told me I didn't pay... SO then I pulled up my credit card receipt and showed her. Then they said that they still did not have it and proceeded to tell me the room size and number of beds I requested was not available so they needed to put 3 of us in a King room with a cot. I mean, come on. FINE. Another staff member said they were upgrading our room ONLY after I asked what they could do to rectify this issue and offered drink tickets, seriously. She gave us keys and sent us on our way. We get to room and our keys do not work and someone is in the room already! So back downstairs with our luggage we go. This same girl then proceeds to tell me they found my reservation but still can not accommodate the room we paid for and did not even apologize for anything including sending us to an occupied room! This chick should clearly should NOT be working in the hospitality industry. We got new keys and sent to another room, which was NOT an upgraded room. The room was damp and had a broken door. Unreal. The bartender downstairs was aloof and acted like we put her out to stop looking at her Instagram. Goodness. Other staff we encountered were very kind and attentive and we appreciated that. They just need a better hiring manager.
Kirsten, usTrip with friends
Good 6.0
Cool place... not that welcoming
usRomance trip
Very Good 8.0
Hidden Gem
Rooftop pool area is very relaxing. Good food and drinks at your fingertips to help you enjoy your time there. Lobby bar was a great place to unwind after a long business day. Reasonable well poured drinks and really good smoked wings and other bar food available there.
Tracy, usBusiness trip
Very Good 8.0
Technical Difficulties and Missed Hospitality
Everything was fairly great. There was an elevator down which severely impacted the stay. Waiting 4-5 min to get to the lobby when you're on the 8th floor is less than ideal. We waited prob 3 min for the elevator and then stopped at every floor on the way down since at least one other elevator was out. Other than that, pretty good. The front desk attendant who checked me in could have been a bit warmer or hospitable. Her slight attitude was atypical for New Orleans but other than that, service was fine. Will likely try and stay again to grasp a bit more flavor of the place. Have previously dined at Josephine Estelle and that was wonderful! Also, got the burger delivered to the room and highly recommend it!
usRomance trip
Exceptional 10.0
Worth it!
I absolutely love this hotel! The attention to details and the staff friendliness will keep me choosing this hotel every time I’m in town. And I can’t forget the rooftop pool! There’s also a streetcar stop within walking distance so easy to get around town.
Tara, us2 night trip with friends

Ace Hotel New Orleans, New Orleans

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