Magic Moment Resort and Kids Club, Kissimmee

Well our room was clean, bed uncomfortable, when we arrived the door was left open. We had to have staff check our our room prior to entering. Room is small and tiny restroom. Tight space to move around after a shower. Noisy early hours with staff talking loud to eachother and parents yelling at their kids. Kid's running up above. Very very rude host (Heidi). After having a bad experience with Heidi we never returned for Breakfast. Let's just say my family and I checked out a day early. Need I say more? That front office looks Beautiful but once you hit the back it's ghetto looking.

Very nice hotel. Good location . Excellent staff Highly recommended

Stayed here for only one night but it was great. The staff was friendly and especially Carlos and his team at the breakfast. It is a very good place for kids. I will definitely book next time when I am in Orlando.

This place inaccurately calls itself a “resort.” It is not. Exterior access to your room, window AC unit, no room service, and barely passable amenities. It’s essentially a motel that was refurbished (with nice fixtures at least). As stated in the title. This is NOT a proper resort. It’s the best motel I’ve been to... but would have taken a national brand’s “Express” hotel over this for sure. Kids amenitie: one small crappy arcade, and a “soccer/volleyball field” that is essentially a grassy lot with a volleyball net. No markings on grass anywhere. Pictures must have been immediately after refurb, it’s a bit more run down now. Issues experienced: - I checked in around midnight, and their computer (only one person at the counter) was down; it took 30 minutes to check in! -Towels dirty/stained -Shower drain was so slow that it created standing water. Called maintenance to fix - who only spoke Spanish; thankfully my wife speaks Spanish. He claimed that it was old plumbing and working properly. Wife asked him to use Drain-o, which he did for acceptable drain flow. -Room was extremely humid; window AC unit ran all night and was still humid in the morning, and I live in FL, so I’m not looking for an unreasonable dehumidification here. - At checkout was asked how my stay was, I said “Ok, we had some issues with the room” which she replied “oh, I’m sorry. Have a great day.” Not great customer service. -Breakfast food gross, coffee worse, slow service

This was false advertising. This is far from a resort. This is a motel 6 quality with a few upgrades. The beds were uncomfortable, I could feel every spring. The sheets would make you hot at night, the fabric and quality of bedding is sub-par. The images of room is what you get; however, for the price - you are better off looking elsewhere. The breakfast is run like a madhouse and there is little to no room to walk between tables and people. I’ve stayed at many many places before, but this one I didn’t expect it to be as it was. This is NOT a resort. The kids area is a total joke, it’s like a kindergarten classroom or a children’s waiting room for kids with a few games here and there. I would highly advise against staying at this place, unless you are specifically looking for motel quality. These people should NOT CALL THEMSELVES a resort. They also will charge you a daily resort fee as well.... Buyer beware!