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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

The Face Suites Kuala Lumpur, Kuala Lumpur

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Microwave
  • Dry cleaning/laundry service
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury apartment with kitchenette, near Petronas Twin Towers
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Microwave
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • The only problem I had at The Faces was the fact that the infinity pool view was…Feb 19, 2020
  • Great location in heart of the city. PTs views partially blocked by new building…Feb 17, 2020

The Face Suites Kuala Lumpur, Kuala Lumpur

from $54
  • Deluxe Room, 1 Bedroom
  • Superior Room, 1 Bedroom
  • Premier Room, 1 Bedroom
  • Superior Room, 2 Bedrooms
  • Deluxe Room, 2 Bedrooms
  • Premier Room, 2 Bedrooms
  • One Bedroom Grand Premier

What’s around The Face Suites Kuala Lumpur, Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 13 min walk
  • Kuala Lumpur Convention Centre - 17 min walk
  • Kuala Lumpur Tower - 18 min walk
  • Suria KLCC Shopping Centre - 19 min walk
  • KLCC Park - 20 min walk
  • Merdeka Square - 22 min walk
  • Pavilion Kuala Lumpur - 22 min walk

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 50 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive
  • Kuala Lumpur Sultan Ismail Station - 19 min walk
  • Kuala Lumpur Masjid Jamek Station - 21 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 28 min walk
  • Bukit Nanas Station - 3 min walk
  • Dang Wangi Station - 5 min walk
  • Medan Tuanku Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 200 apartments
  • Arranged over 51 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: Chinese, English, Malay.

At the aparthotel

Food and drink
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the apartment

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Number of living rooms 1
Freshen up
  • Shower only
  • Bidet
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.

Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

The Face Suites Kuala Lumpur, Kuala Lumpur’s small print

Also known as

  • Face Suites Kuala Lumpur
  • The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur
  • Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur
  • Face Suites Aparthotel
  • Face Suites
  • The Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur Kuala Lumpur

Policies

All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds. Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

Deposit: MYR 200.00 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MYR 10 per day

Valet parking costs MYR 30 per stay

Rollaway beds are available for MYR 85.0 per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Face Suites Kuala Lumpur, Kuala Lumpur

  • Does The Face Suites Kuala Lumpur offer free cancellation for a full refund?
    Yes, The Face Suites Kuala Lumpur does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Face Suites Kuala Lumpur?
    Yes. Self parking costs MYR 10 per day. Valet parking costs MYR 30 per stay.
  • Is there a pool at The Face Suites Kuala Lumpur?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at The Face Suites Kuala Lumpur?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Face Suites Kuala Lumpur?
    You can check in starting at 2:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Are there restaurants at or near The Face Suites Kuala Lumpur?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by The Face Suites Kuala Lumpur?
    Yes, an airport shuttle is available.

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Recent reviews

Fabulous 8.8 From 861 reviews

Poor 2.0
The whole sell of this place is their pool that's supposed to overlook the Petronas Tower and the city. Well, they've decided that expanding their property is more important now, and the second building is now directly in the way of the Petronas view from the pool. Rooms are nice otherwise, but the lifts can take a while and the WiFi is slow and disconnects often (not to mention you are limited to the number of devices that you can have). Incredibly misleading marketing.
us1 night trip
Very Good 8.0
Nice size room, clean, quiet. Breakfast was not great, but adequate.
Douglas, us3 night family trip
Exceptional 10.0
good one
very nice and crowded hotel.view is not acceptable..food and swimming pool are amazing .
raafat, us2 night family trip
Exceptional 10.0
Luxury at a great value!
The FACE is a terrific option in KL! Beautiful infinity pool and very spacious and well-accommodated rooms with luxury bath finishes. Luxury appliance brands as well!
KIRA, us6 night trip
Fair 4.0
Not worth staying
Elevator very slow and our floor had a section of ceiling that was open, like construction was needed. Infinity pool not meeting up to the picture on website... service was slow and food not good either. All in all, a disappointment.
Hanna, us1 night trip
Exceptional 10.0
The staff was great. Don’t eat at the restaurant, it’s not very good. The service was great’. Room was very nice and quiet
JULIE, us4 night family trip
Exceptional 10.0
Great ubication
The hotel is great, you're close to the petronas, its a shame there's a construction infront.
Leonel, us2 night romance trip
Very Good 8.0
Happy Stay
KL is not a city i would be again. Had great experience with Face suites. Walking distance to Petronas Twin towers and other shopping centers. Overall, everything was good. Enjoyed our stay. Lighting in the bathroom needs improvement. Elevator was very slow and only 2 elevator's were working. We end up taking stairs from 10th floor. Not a great experience. We woukd wait for elevator for at least 30 to 45 minutes. We couldn't enjoy the pool because of the bad experience with elevator
Irene, us4 night family trip
Fair 4.0
Great staffs . I wish the elevator is faster . The pool it was crowded .
YAHIA, us6 night family trip
Exceptional 10.0
Beautiful suites
Beautiful hotel with infinity pool. Staff was very helpful. Pool was great except for the burqa clad people. The suite was beautiful. Although I was on the 43rd floor, you get woken up at 5 am from the call to prayer which goes on for mor than an hour
us2 night trip

The Face Suites Kuala Lumpur, Kuala Lumpur

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