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Queenco Hotel & Casino

Photo gallery for Queenco Hotel & Casino

Outdoor pool, open 8:30 AM to 10:30 PM, free cabanas, pool umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
Outdoor pool, open 8:30 AM to 10:30 PM, free cabanas, pool umbrellas
Outdoor pool, open 8:30 AM to 10:30 PM, free cabanas, pool umbrellas
Outdoor pool, open 8:30 AM to 10:30 PM, free cabanas, pool umbrellas

Overview of Queenco Hotel & Casino

Queenco Hotel & Casino

5.0 star property
5-star beachfront hotel with spa, near Victory Beach

7.8/10 Good

33 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • 24/7 front desk
The price is $109
Price available on 1/6/2023
Map
Victory Beach, Mohavithey Krong, District 3, Sihanoukville, 18000
Main amenities
  • Daily housekeeping
  • On the beach
  • Ski-in/ski-out access
  • Casino
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Sihanoukville City Centre

Getting around

  • Sihanoukville (KOS) - 26 min drive
  • Phnom Penh Intl. Airport (PNH) - 111 miles/178.6 km
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • Chhne Meas Restaurant - 3 min walk
  • Modern Nomads - 18 min walk
  • Salumiere - 3 min drive
  • Treasure Island Seafood Restaurant - 4 min drive
  • Del Mar Pastry & Coffee - 4 min drive

About this property

Queenco Hotel & Casino

At Queenco Hotel & Casino, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beachside drinks, plus you'll have access to onsite water skiing. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in Thai massages, reflexology, and mani/pedis. BAGO, one of 4 restaurants, serves Asian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a casino, and a nightclub. Fellow travelers like the pool and helpful staff.

Languages

Chinese (Mandarin), English, Khmer, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global), SGS (3rd party expert - Global), and GBAC STAR Facility Accreditation (global expert)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 199 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Onsite carport
  • Free offsite parking nearby

Transfers

  • Train station shuttle on request (available 24 hours)*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*
  • Bus station shuttle*

Offsite

  • Area shuttle within 5 kilometers*
  • Shopping center shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Motor boating
  • Water skiing
  • Pool table
  • Access to nearby outdoor pool
  • Kayaking nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Casino
  • Full-service spa
  • Nightclub
  • 28 casino gaming tables
  • 157 casino slot machines
  • Casino VIP room
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator

Languages

  • Chinese (Mandarin)
  • English
  • Khmer
  • Russian

Ski

  • Ski-in/ski-out access
  • Snowboarding
  • Skiing nearby

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

BAGO - This beachfront restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
An Nam - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
MarcoPolo - This restaurant specializes in Italian cuisine. Open daily.
Onami - This beachfront sushi bar specializes in Japanese cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Cash deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 13 for adults and USD 6.50 for children (approximately)
  • Area shuttle service to the casino, shopping center, and theme park is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 45.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 10:30 PM
  • Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Bureau Veritas (3rd party expert - Global)
  • SGS (3rd party expert - Global)
  • GBAC STAR Facility Accreditation (global expert)
  • Intertek Cristal (3rd party expert - Global)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (WHO)
  • Ecolab (3rd party expert - Global)

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Queenco Hotel Casino Sihanoukville
Queenco Hotel Casino
Queenco Casino Sihanoukville
Queenco Casino
Queenco Hotel & Casino Hotel
Queenco Hotel & Casino Sihanoukville
Queenco Hotel & Casino Hotel Sihanoukville

Frequently asked questions

Does Queenco Hotel & Casino offer free cancellation for a full refund?
Yes, Queenco Hotel & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Queenco Hotel & Casino?
As of Dec 7, 2022, prices found for a 1-night stay for 2 adults at Queenco Hotel & Casino on Dec 12, 2022 start from $110, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Queenco Hotel & Casino?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Queenco Hotel & Casino?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:30 AM to 10:30 PM.
Are pets allowed at Queenco Hotel & Casino?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Queenco Hotel & Casino?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Queenco Hotel & Casino?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Queenco Hotel & Casino?
Yes, the 26910 square-foot casino features 157 slot machines and 28 gaming tables.
What is there to do at Queenco Hotel & Casino and nearby?
During the winter, enjoy onsite recreation like snowboarding and return when the snow melts for water skiing and motor boating. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Queenco Hotel & Casino also has 2 bars, a casino, and a nightclub, as well as a sauna, a steam room, and access to a nearby outdoor pool.
Are there restaurants at or near Queenco Hotel & Casino?
Yes, there are 4 onsite restaurants, featuring beachfront dining and Asian cuisine. Nearby restaurants include Chhne Meas Restaurant (3-min walk), Samnang Restaurant (2.1 mi), and Del Mar Pastry & Coffee (2.2 mi).
What's the area around Queenco Hotel & Casino like?
Queenco Hotel & Casino is a short 15-minute walk from Xtreme Buggy and 3 minutes' walk from Victory Beach.

Overall score and ratings

7.8

Good

8.1/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

4/10 Fair

Had a nice open air restaurant on the beach. At night you got eaten by insects. Breakfast was included in my room rate. When I went down to breakfast , I ordered a coffee ( didnt want breakfast) I was ( attempted) charged $US6 for a cup of coffee. "Coffee doesnt come with breakfast" These people ( Cambodians) are screwing their tourist industry by ripping tourists off for every thing. I will never go back there.
1-night trip
Verified Expedia guest review

4/10 Fair

This area is a building site at the moment, with contractors working late in to the night with drills hammers etc. This was made worse by the pneumatic drill at 7am. The cold water went off leaving us unable to shower. This is not the service you expect to receive at a higher end hotel. I have had much better stays in cheaper places
1-night trip with friends
Verified Expedia guest review

2/10 Poor

The only good thing is that the hotel has a café near the beach
KongBeng, 2-night trip
Verified Expedia guest review

8/10 Very Good

Francisco, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

fantastic hotel
Great hotel, friendly staff, great amenities, very comfy bed, great shower, the list goes on.. would highly recommend you stay there
kyie , 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice upmarket hotel in Sihanoville
Lovely upmarket hotel in great location. Very friendly staff and a nice pool. Value for money.
Verified Hotels.com guest review

8/10 Very Good

Nice new hotel with wonderful staff
Relaxing experience with wonderful reception staff PecDay (sp?). Pool supervisor Dom was excellent as well as the young ladies from Sweden. Bar was well stocked and a great place for afternoon conversation.
Verified Expedia guest review

8/10 Very Good

Hotel location is good
Overall my rating is great. But need further improve on the room arrangement - it's spend >30 min to verify room reservation process .
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

4/10 Fair

The hotel is over 1 year old- and is a renovated property from an older generation. However, it leaves a lot to be desired to be a qualified 4* hotel. No bathrobes in the room, smelly bathrooms (stink from the drainage), poor room freshening, smell of cigarette smoke in the lobby of each floor as well as in the entire building (some parts of it are supposedly non-smoking). Honestly, a poor quality hotel. But, for its excellent food at the restaurant- as well as the beach facing presence, it does not have any other redeeming features
Verified Hotels.com guest review