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Hotel Palmeras

Photo gallery for Hotel Palmeras

Exterior
Outdoor pool
Outdoor pool
Terrace/patio
Twin Room | Laptop workspace, free WiFi, bed sheets

Overview of Hotel Palmeras

Hotel Palmeras

3.0 star property
3-star hotel with outdoor pool, near Galápagos National Park

5 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
Map
Tomás de Berlanga S/N e Islas Plazas, Puerto Ayora

Room options

About this area

What's nearby

  • Heart of Puerto Ayora
  • Galápagos National Park - 1 min drive

Getting around

  • Isla Baltra (GPS-Seymour) - 61 min drive

Restaurants

  • Café Hernán - 2 min walk
  • KF Williams - 2 min walk
  • Playa Sol y Mar - 3 min walk
  • Kiosko de Renato - 3 min walk
  • De Sal y Dulce - 3 min walk

About this property

Hotel Palmeras

Situated by the ocean, Hotel Palmeras is a great choice for a stay in Puerto Ayora. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Bistro del Mar, which serves regional cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a terrace and a garden.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 41 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 10:00 AM until 7:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site garage
  • Free off-site parking within 66 ft

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Supervised childcare (surcharge)
  • Art supplies

What to do

  • Beach nearby

Working away

  • 2 meeting rooms
  • Conference centre (1292 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • An outdoor pool
  • Art gallery on site
  • Designer shops on site

Accessibility

  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • Access via exterior corridors
  • Local maps

Special features

Dining

Bistro del Mar – This family restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Bar Madera Fina – On-site karaoke bar. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hotel Palmeras Puerto Ayora
Palmeras Puerto Ayora
Hotel Palmeras Hotel
Hotel Palmeras Puerto Ayora
Hotel Palmeras Hotel Puerto Ayora

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Palmeras?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Palmeras?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 8 PM.
Are pets allowed at Hotel Palmeras?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Palmeras?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Hotel Palmeras?
You can check in from 10:00 AM - 7:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Palmeras and nearby?
Hotel Palmeras has an outdoor pool and a garden.
Are there restaurants at or near Hotel Palmeras?
Yes, Bistro del Mar offers regional cuisine. Nearby restaurants include Pizza.eat (3-min walk), Il Nuovo Giardino (3-min walk) and Tropic Bird (3-min walk).
What's the area around Hotel Palmeras like?
Hotel Palmeras is in the heart of Puerto Ayora, a short 1-minute walk from Galápagos National Park and 2 minutes' walk from Academy Bay.

Reviews

4.8

5.2/10

Cleanliness

4.8/10

Staff & service

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Poor

Not worth the money
When we arrived the hotel was unable to find the booking. Whilst at reception another guest was complaining their toilet didn't flush and their air conditioning didn't work. The receptionist was not welcoming and when we got to our room the sink had not been cleaned, the air conditioning was poor and the temperature of the shower was impossible to control. On our second day there was a cockroach in the room and until we asked for someone to come and help we were just given a can of 'raid'. We didn't swim in the pool and didn't see anyone in it. The water did not look clean enough. This hotel is not worth the number of stars given on the site.
2-night family trip
Verified Hotels.com guest review

4/10 Fair

Lots of issues
The hotel could not find out reservation we made months earlier. Took an hour to get a room, they kept asking us what agency we had used and looked confused when we told them we had made our own reservations on the web. (and we speak Spanish!) Quality of room was barely adequate, towels were threadbare, air conditioning worked, but was very loud. Bathroom was very dated, but fairly clean at least.The breakfast was only OK, not a great variety. scrambled eggs every morning with a bread option and some fruit. The only good things were the location and the pool.
Verified Expedia guest review

2/10 Poor

No recomendado
Al llegar no tenían nuestra reserva, no hay buena limpieza, ni servicio, no reciben pagos con tarjeta y no son resolutivos. Valores súper altos y dicen que no los colocan ellos sino la aplicación, es decir, no se responsabilizan
Ambar, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Comodo y sencillo. Tarifa media
Galapagos es un Excelente destino. Buen manejo de turismo. Hotel comodo y sencillo. Cerca a restaurantes y operadores de turismo
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review