The staff at the key pick-up office were nice and apologetic that our key had not been returned by the cleaner. As it was, we had to take our suitcases with us in the afternoon because check-in is not until 4;00; the keys were not returned until after 4:30. The distance between the office and apartment is only a few blocks, but with construction and the steep hills, it was not easy to navigate with our suitcases and other baggage. People should be aware of what they’re in for, in that regard. We’re older and found it difficult, even though we’re in relatively good shape. The apartment itself is efficient, with a comfortable bed and good linens. As other reviews reported, it’s all concrete, which was fine for us, but it does conduct sound. Especially the barking dog that greeted us from another apartment. Our room overlooked a small parkette and the back of St. Patrick’s Basilica, which is quite attractive. However, people should be aware that there are a few homeless people who sleep in the park, which makes walking at night a bit worrisome. We had no issues. The kitchen is well equipped, although we didn’t use it. The washroom had a very deep tub/shower that feels a bit treacherous getting in and out, considering there isn’t a bar or even a soap dish to hold onto or to put one’s soap or shampoo. It’d be easy enough to add one. If we stay there again, we’ll try to remember to bring a suction dish, because keeping the soap on the floor outside the tub is risky.