The St. Regis Astana

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Indoor pool
Suite, 1 Bedroom, Non Smoking, River View | 1 bedroom, Frette Italian sheets, premium bedding, down duvets
Presidential Suite, 1 Bedroom, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, down duvets
Deluxe Room, 2 Single Beds, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Overview of The St. Regis Astana

The St. Regis Astana

5.0 star property
Luxury hotel with spa, near Kazakhstan Ministry of Foreign Affairs

9.4/10 Exceptional

19 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
1 Kabanbay Batyr Avenue, Nur-Sultan, 010000
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare
  • Children's club
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Yesil District

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 28 min drive
  • Astana Railway Station - 9 min drive
  • Airport shuttle (surcharge)

About this property

The St. Regis Astana

5-star luxury hotel in the heart of Yesil District
Take advantage of a round-trip airport shuttle, a terrace and a garden at The St. Regis Astana. Treat yourself to hydrotherapy, a hot stone massage or a manicure/pedicure at Iridium Spa, the on-site spa. Enjoy international cuisine, garden views, and al fresco dining at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and an arcade/games room.
Other perks include:
  • An indoor pool
  • Free self-parking and valet parking
  • Full breakfast (surcharge), bike hire and free newspapers
  • 8 meeting rooms, express check-in and a computer station
  • Guest reviews give good marks for the helpful staff and location
Room features
All 120 rooms offer comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as premium bedding and heated floors. Guests reviews give good marks for the size rooms at the property.
More amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, Frette Italian sheets and down duvets
  • Bathrooms with rainfall showers and deep-soaking baths
  • 55-inch LED TVs with satellite channels
  • Balconies or patios, wardrobes/cupboards and heated floors

Languages

Azerbaijani, Chinese (Mandarin), English, German, Italian, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • 2 restaurants
  • 2 bars/lounges
  • Private dining
  • Private picnics
  • 24-hour room service

Travelling with children

  • Children stay free
  • Children's club (surcharge)
  • Supervised childcare (surcharge)
  • Children's menu

Working away

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference space (12379 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • 2 buildings/towers
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour health club
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Azerbaijani
  • Chinese (Mandarin)
  • English
  • German
  • Italian
  • Russian
  • Turkish

Room amenities

Be entertained

  • IPod docking station
  • 55-inch LED TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio
  • Separate sitting area
  • Heated floors

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free international and long-distance calls
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Iridium Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Grill – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
La Rivere – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
St. Regis Bar – Overlooking the garden, this bar specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
St. Regis Summer Terrace – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of KZT 14990 for adults and KZT 7495 for children (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 15000 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for KZT 15000.0 per day
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 11 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

The St. Regis Astana Hotel
The St. Regis Astana Nur-Sultan
The St. Regis Astana Hotel Nur-Sultan

Frequently asked questions

Does The St. Regis Astana offer free cancellation for a full refund?
Yes, The St. Regis Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The St. Regis Astana?
As of 30 September 2022, prices found for a 1-night stay for 2 adults at The St. Regis Astana on 10 October 2022 start from €147, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The St. Regis Astana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The St. Regis Astana?
Yes, there's an indoor pool. Guests have pool access from 7 AM to 11 PM.
Are pets allowed at The St. Regis Astana?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The St. Regis Astana?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by The St. Regis Astana?
Yes, an airport shuttle is available. The charge is KZT 15000 per vehicle one-way.
What are the check-in and check-out times at The St. Regis Astana?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in is available.
What is there to do at The St. Regis Astana and nearby?
The St. Regis Astana has 2 bars, a spa and an indoor pool, as well as a 24-hour health club, an arcade and a garden.
Are there restaurants at or near The St. Regis Astana?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include Hardees (12-min walk), Kusselita (14-min walk) and KFC - Hardee's (15-min walk).
Does The St. Regis Astana have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The St. Regis Astana have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around The St. Regis Astana like?
The St. Regis Astana is located on the waterfront in Yesil District. Popular attractions include Kazhimukan Munaitpasov Stadium, which is 6 minutes away by car. Travellers say that this hotel is in a good location.

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

10.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

2/10 Poor

Bradley, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Saniya, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Menzhamal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Yazeed, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best Hotel in Nur-Sultan
Simply the best in Nur-Sultan with the Ritz-Carlton
David, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

lovely staycation
We came for a “staycation” because our other travel plans were cancelled due to Covid19. The hotel was very clear telling us what was opened and closed due to the circumstances. Our butler was extremely friendly. The room was well appointed and comfortable. The food was delicious. My only complaint was our breakfast was included in our rate. When we called to order off the menu, it was a little confusing, because the woman taking our order was offering things that were not on the menu we were looking at, and we ended up not getting exactly what we wanted. Next time, I will fill out the sheet provided to order that way to avoid confusion.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bruno, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

I had pleasure staying at St.Regis this past week. The staff is wonderful and they were always there to help! The place itself and the rooms are Gorgeous and spacious, I’ve stayed in St.Regis properties before but the one in Astana by far absolutely BEST one! I’ll always stay at St.Regis next time I’ll be visiting Kazakhstan in the future! I’d like to say a special Thank you to my butler Gauhar and Tatyana, they were wonderful and always there for me! Thank you ladies!
6-night business trip
Verified Expedia guest review

10/10 Exceptional

Amazing Hotel. All in top class Staff is professional and helpful Location is great
3-night trip
Verified Expedia guest review