This hotel was so disappointing. Looks beautiful when you look online. The rooms were very outdated and need decorating but would accept this. However the cleanliness of the rooms were disgusting. The reception staff were ok, but not overly friendly. Told us they would put our bags in the room but we had to carry 3 suitcases upstairs. We didn't stay in the hotel part but the apartment was not too far away. Only one pillow each and asked for another to be told NO! cushions and blankets in wardrobe were old, grotty, dirty and fraying. The shower was small and only had a shower curtain. No mirror in the bedroom only bathroom (not helpful if someone is having a shower) safe in bedroom but no keys. Mattresses are hard as rock. No facilities such as a kettle in the room. Wasn't given the complimentary gondola tickets until we asked after reading other reviews. Breakfast was ok as far as Continental goes, but when ordering hot drinks it felt like an inconvenience every time. The location was good as approx 1 km from St Marks square. Ordered some alcoholic drinks from the bar and was given in paper cups because we wanted to take them back to our room. No curtains in the rooms but did have shutters on the outside but made the room very dark.