JW Marriott Phu Quoc Emerald Bay Resort & Spa

Photo gallery for JW Marriott Phu Quoc Emerald Bay Resort & Spa

Primary image
Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, open 6:30 AM to 6:30 PM, pool umbrellas, pool loungers
View from room
House, Multiple Beds, Non Smoking (Lamarck, Max Occupancy 21) | Premium bedding, pillow-top beds, in-room safe, individually decorated

Overview of JW Marriott Phu Quoc Emerald Bay Resort & Spa

JW Marriott Phu Quoc Emerald Bay Resort & Spa

5.0 star property
Beachfront resort in Phu Quoc with spa, beach bar

9.4/10 Exceptional

126 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Eco-Tourism At Bai Khem, An Thoi Town, Phu Quoc, Kien Giang
Main amenities
  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Cookware, dishware and utensils

Choose dates to view prices

About this area

What's nearby

  • In Khem Beach
  • Phu Quoc Night Market - 42 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 26 min drive

About this property

JW Marriott Phu Quoc Emerald Bay Resort & Spa

5-star luxury resort in the heart of Khem Beach
At JW Marriott Phu Quoc Emerald Bay Resort & Spa, you can look forward to a beach bar, a poolside bar and a terrace. With a private beach, beachfront dining and sunloungers, this resort is the perfect place to soak up some sun. Treat yourself to a massage at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature French cuisine and garden views. Aerobics classes are offered at the 24-hour gym; other things to do include kayaking, snorkelling and motor boating. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
You'll also find perks such as:
  • 3 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), free bike hire and limo/town car service
  • Tour/ticket information, a lift and express check-out
  • Guest reviews say great things about the breakfast
Room features
All 244 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menu and Laptop workspace.
Other amenities include:
  • Pillowtop mattresses, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, balconies and separate sitting areas

Languages

Chinese (Mandarin), English, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 244 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Fitness classes
  • Kayaking
  • Motor boating
  • Snorkelling
  • Shopping
  • Pool table
  • Hiking/biking trails nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 6 meeting rooms
  • Conference centre (7406 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom vanities
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Portable bath seats
  • Lowered electrical outlets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Dining

Pink Pearl – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Tempus Fugit – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Red Rum – This beach restaurant serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
French & Co – This delicatessen specialises in French cuisine and serves lunch, dinner and light fare. Reservations are required. Open daily.
Department of Chemistry B – Overlooking the ocean and pool, this cocktail bar specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 675000 for adults and VND 390000 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between noon and 6:00 PM can be arranged for an extra charge of 50 per cent of room rate
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

This property is undergoing renovations from 12 August 2022 to 31 August 2023 (completion date subject to change).
During renovations, the resort will make every effort to minimise noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 1350000.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 6:30 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Jw Marriott Phu Quoc Emerald &
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort
JW Marriott Phu Quoc Emerald Bay Resort & Spa Phu Quoc
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort Phu Quoc

Frequently asked questions

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa offer free cancellation for a full refund?
Yes, JW Marriott Phu Quoc Emerald Bay Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
As of 1 October 2022, prices found for a 1-night stay for 2 adults at JW Marriott Phu Quoc Emerald Bay Resort & Spa on 2 October 2022 start from €310, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 6:30 AM to 6:30 PM.
Are pets allowed at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at JW Marriott Phu Quoc Emerald Bay Resort & Spa and nearby?
Have fun with on-site activities such as kayaking, snorkelling and cycling. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. JW Marriott Phu Quoc Emerald Bay Resort & Spa also has 2 bars, a private beach and a 24-hour fitness centre, as well as a sauna, a picnic area and a garden.
Are there restaurants at or near JW Marriott Phu Quoc Emerald Bay Resort & Spa?
Yes, there are 4 on-site restaurants, featuring al fresco dining, French cuisine and garden views. Nearby restaurants include A chon (2.1 mi), Pho Hong Anh (2.2 mi) and Oc Ha (2.4 mi).
Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around JW Marriott Phu Quoc Emerald Bay Resort & Spa like?
JW Marriott Phu Quoc Emerald Bay Resort & Spa is in Khem Beach. Popular attractions include Sun World Hon Thom Nature Park, which is 15 minutes away by car.

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.5/10

Staff & service

9.9/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Complimentary shuttle pickup and drop off from airport would be perfect.
Abigail, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Very courteous Staff and Xllent service.
The Management Team and the staff are very courteous, trying very hard to ensure our comfort and that we are happy. The efforts are very well appreciated. The Management is also trying very hard to keep the condition of the property, and under the harsh tropical, rainy and with the close proximity to the sea, it is not an easy task; but the Team had done exceptionally well. To us, entering the property seems more like walking into Disneyland than a tropical resort. On the shortfall, the temperature of the water heater can turn up a bit. The hot water in both my room (1002) and in the spa was not very high, even when I tried to turn to “all” hot water, it was not hot enough. Also, the electricity was a bit unstable, with 2-3 short shortages a night. The aircon will be be stopped and was a nuisance in the middle of the night.
Anthony, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful resort with emerald beach, spacious and elegant room. Buffet has good variety but taste is only ok.
Trang, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Tommy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

CHIAYIE, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

CheeYong, 3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

10/10 Exceptional

so beautiful
so beautiful
Do, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice place
Nice place
Do, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very unique property that is worth the try. And very romantic for couples as well as great setting for families too.
1-night trip
Verified Orbitz guest review