30 Dec 2017
Misleading, unhygienic and bed bugs/tics
This hotel was not a hotel...it was a dirty apartment (fraudulent advertisement). The shower curtain had mold, the bathroom had ants, the rug was stained and toilet flooded upon the first flush. My 9-year old daughter woke up with a bug on her stomach (either a tic or a bed bug). We had to immediately leave and the property. The property then told us the situation could have easily been rectified and we should have stayed. They subsequently claimed the property was fine and claimed that I fabricated the picture of the bug and my daughter's bite. They did not offer to refund our payment and I have most of my week's vacation trying to get hotels.com, which is also very disappointing. Obviously, this property is fraudulent and the conditions are criminal.
4-night family trip
Verified Hotels.com guest review