2/10 Poor
Dec 12, 2021
I didn't even end up staying there. I didn't realize that they had check-in only available until 11pm. My flight landed at 10:30pm. By the time you go through all the COVID crap and the immigration line and getting your bags I realized I would not make it before 11pm. I attempted to call them numerous times and message them via the Expedia app and they completely ignored me. When I had a layover in Seoul I tried calling. They didn't speak English so they hung up on me. I contacted Expedia and asked them to cancel but said it was non-refundable. They said they would cancel for me if I wanted and I said only if I don't get charged. I want my refund. Low and behold, I did not get a refund so this hotel took my money for nothing due to their poor customer service and now Expedia cannot be bothered to issue me a refund of $48. Ridiculous. I will never use Expedia again for ANYTHING.
Amber, 2-night business trip
Verified Expedia guest review