4/10 Fair
9 Mar 2023
Won't be coming back. Poor customer service.
Front desk useless. TV did not work, told me to unplug HDMI cable and see. Did not work. Not to mention that TV is affixed to wall which makes it really difficult to access the cable. Took me a while, then it's all dusty behind the TV. I asked for another remote. Was told it would take some time. Then got a call maybe 20 min. later telling me to come get it at the front desk. No one was there, remote was left with post-it on it to againe unplug HDMI cable. Still did not work. When i called the front desk again, no one picked up. According to reservation department that I reached out, they were extremely busy. Mind you there were 3 cars on the parking lot, pretty much no one in the hotel at 8pm, midweek in off season resort town. They could have switch me to one of the many empty rooms but that was probably too much work. Not my first time at this Fairfield but definetly my last.
Anne
Anne, 1-night family trip
Verified Hotels.com guest review