Grand Park Royal Cozumel - All Inclusive

Photo gallery for Grand Park Royal Cozumel - All Inclusive

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On the beach, free beach cabanas, sun-loungers, beach towels
On the beach, free beach cabanas, sun-loungers, beach towels
On the beach, free beach cabanas, sun-loungers, beach towels
3 outdoor pools, pool umbrellas, pool loungers

Overview of Grand Park Royal Cozumel - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Grand Park Royal Cozumel - All Inclusive

4.0 star property
All-inclusive Cozumel property with 3 outdoor pools, connected to a shopping centre

7.6/10 Good

1,005 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 beach bars
  • 2 poolside bars and 4 bars/lounges
  • 3 outdoor pools and 2 spa tubs
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Steam room
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Paradise Beach - 12 min drive
  • Playa Mia Grand Beach and Water Park - 11 min drive
  • Ferry to Cozumel - 242 min drive
  • Xplor Theme Park - 247 min drive
  • Xcaret Eco Theme Park - 251 min drive
  • Playa del Carmen Main Beach - 270 min drive
  • Playacar Golf Club - 256 min drive
  • Quinta Avenida - 254 min drive
  • Playa del Carmen Maritime Terminal - 254 min drive
  • Mamitas Beach - 255 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 15 min drive

About this property

Grand Park Royal Cozumel - All Inclusive

4-star all-inclusive property connected to a shopping centre
At Grand Park Royal Cozumel - All Inclusive, you can look forward to 2 beach bars, 2 poolside bars and a corner/local shop. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and beach massages. For some rest and relaxation, visit the steam room or 2 hot tubs, and indulge in a facial or a massage. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature international cuisine and a poolside location. Enjoy the gym, as well as activities, such as beach volleyball and beach yoga. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a terrace and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Smoke-free property, a front desk safe and 3 meeting rooms
  • Concierge services, a 24-hour front desk and a lift
  • Guest reviews say great things about the overall value
Room features
All 342 rooms boast comforts, such as 24-hour room service and furnished balconies, in addition to thoughtful touches, such as laptop-compatible safes and air conditioning.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 40-inch LED TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 342 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (aged 6 years old and younger) stay free per registered adult when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball

Working away

  • Business centre
  • 3 meeting rooms
  • Conference centre (3206 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1980
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Spa services
  • 2 hot tubs
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and facials.

Dining

La Veranda /Ultra Casual – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Caribeno / Casual – Overlooking the ocean, this restaurant specialises in Caribbean cuisine and serves lunch and dinner. Open daily.
El Italiano / Casual – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
El Mexicano / Casual – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Cafe Sole, Coffee House – On-site coffee shop. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.5 per night
In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for an extra charge
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses wind energy.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Park Royal Cozumel All Inclusive
Grand Park Royal Cozumel
Grand Park Royal All Inclusive
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Park Royal Cozumel - All Inclusive offer free cancellation for a full refund?
Yes, Grand Park Royal Cozumel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Park Royal Cozumel - All Inclusive?
As of 4 October 2022, prices found for a 1-night stay for 2 adults at Grand Park Royal Cozumel - All Inclusive on 5 October 2022 start from €239, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Park Royal Cozumel - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Park Royal Cozumel - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Grand Park Royal Cozumel - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Park Royal Cozumel - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Grand Park Royal Cozumel - All Inclusive?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Grand Park Royal Cozumel - All Inclusive and nearby?
Have fun with on-site activities such as volleyball and beach yoga. Additional recreation nearby includes casino gaming. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 3 outdoor swimming pools. Grand Park Royal Cozumel - All Inclusive also has 2 poolside bars, 2 beach bars and a steam room, as well as spa services and a garden.
Are there restaurants at or near Grand Park Royal Cozumel - All Inclusive?
Yes, there are 4 on-site restaurants, featuring international cuisine, garden views and poolside dining. Nearby restaurants include Starbucks (2.1 mi), Colores y Sabores (2.3 mi) and Chardonnay (2.3 mi).
Does Grand Park Royal Cozumel - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Grand Park Royal Cozumel - All Inclusive like?
Grand Park Royal Cozumel - All Inclusive is located on the waterfront, a short 15-minute walk from Stingray Beach and 5 minutes' walk from Arrecifes de Cozumel National Park. Travellers say that this property is in a good location.

Overall score and ratings

7.6

Good

8.7/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

For an ok time with family, stay here
The resort is ok for families. Food could have been better. The staff's hospitality made up for everything that this resort lacked.
3-night family trip
Verified Hotels.com guest review

4/10 Fair

7-night trip
Verified Hotels.com guest review

6/10 Good

Air conditioner was never fixed even tho they did attempt to. Our room was right next to an elevator that made huge banging noises 24 hrs a day.
Nancy, 6-night family trip
Verified Expedia guest review

2/10 Poor

This was not a 4 star hotel by far. They control your room AC and it is not comfortable, we even asked to be moved and the second room was just as bad. No robes in the rooms, house keeping forgot to refill our drinks and new towels several times. Staff ignores you, food is bad and the only descent food to eat you must make reservations. Good luck getting a reservation at the restaurants you will wait over an hour in line to get a time that you do not even want. Who wants to waist their time on vacation?!?
Natalia, 5-night family trip
Verified Expedia guest review

6/10 Good

James, 5-night trip
Verified Expedia guest review

2/10 Poor

Zachary, 6-night trip
Verified Expedia guest review

6/10 Good

I had a nice ocean view room. It was cleaned everyday which is nice. The first night we went to the bar and then did karaoke but other than that didn’t do any other activities at the resort. They had some games and volleyball though. The food was terrible the only good thing I had was an omelet and French toast for breakfast. It’s supposed to be all inclusive so I assume there would be a restaurant open 24hrs but there wasn’t and at most of the bars and snack areas the staff wouldn’t be there all the time. I enjoyed my stay but wouldn’t go back mostly because of the food. Or maybe come back but not pay for all inclusive.
Aliece, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

DIANA, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The property is beautiful and the rooms and pools are very nice. I found the food to be displeasing and we ate elsewhere for every meal.
Shawn, 7-night family trip
Verified Expedia guest review

2/10 Poor

Front counter checked us in and was told to come back in 3 hours for our room. When we went back, the lobby was filled and people still checking in. However, NO rooms were available. The manager continued to lie and say we are working on cleaning the rooms and you will get one. We waited 4.5 hours in the lobby with still no room and did not know where we were going to be sleeping. We needed 4 rooms total. Manager told us we could have 2 rooms and share but no guarantee when 2 more rooms would have been available. He continued to lie and just track our names with no real plan. Finally, he told us he could put us up in a non-all inclusive next door and use the Park Royal amenities. Rolling into the 5th hour, we took the room Needed to rest and get a plan. Manager wrote us a letter stating we were to stay at the Casa Del Mar for the duration of our stay. Three days later, he told us we had to come back as he had the rooms. At that point, part of the family left the Del Mar and paid for a different all-inclusive. We told the manager not a chance we were going back (repack, unload & start again). Already wasted about a good 12 awake hours of our vacay trying to figure out what we were going to do. Sad thing is, we have been to this place 5 previous times and loved it. We will never go back. Utterly insane, frustrated guests and staff that did not seem to care. Also, the grounds are becoming very unkept. Bathrooms did not work, no toilet paper, door handles broke.
Jennifer, 7-night family trip
Verified Orbitz guest review