This hotel used to be my favourite little hotel on Bui Vien, Stayed here many times over the last few years with only one stay which had issues which were sorted out to my complete satisfaction by HDC. This last trip turned out to be so bad we left one day early as we could take no more. When we arrived I was surprised to find that we were given a small room. It turned out that the twin room which I thought was a large room at the front was actually quite a small room in the middle with only a small window, The picture on my booking confirmation was a picture of the large room I normally book, hence the confusion. I spoke to reception telling her of the error and requested that I e given a large room at the front as it was the same price, so no loss to the hotel. The receptionist was quite sharp with us, saying if you wanted a large room, you should have booked a large room and refused to help us . She then went on to say that the large rooms with on line bookings were all booked up now so if we wanted to change we would have to pay more, I went on line and made a booking for the large room for our dates , I took the booking to the payment stage then aborted, So the receptionist was obviously telling lies to us . When my wife went down to tell her about this the receptionist snapped at my wife and refused to listen, We then noticed the aircon was not working , after reporting this to reception nothing was done about this, There was also a smell of sewage from the bathroom.