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Novotel Makassar Grand Shayla

Photo gallery for Novotel Makassar Grand Shayla

Exterior
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Overview of Novotel Makassar Grand Shayla

UNESCO Sustainable Travel Pledge

Novotel Makassar Grand Shayla

3.5 star property
Family-friendly hotel in Makassar with outdoor pool and restaurant

8.4/10 Very good

44 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115

Room options

About this area

What's nearby

  • Heart of Makassar

Getting around

  • Makassar (UPG-Sultan Hasanuddin Intl.) - 33 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Kaisar - 3 min walk
  • Cobek Cobek - 5 min walk
  • Bakso Salemo - 5 min walk
  • Liberica - 5 min walk
  • R.M. Ramayana - 6 min walk

About this property

Novotel Makassar Grand Shayla

A great choice for a stay in Makassar, Novotel Makassar Grand Shayla features a free kids' club and offers an airport shuttle (available 24 hours) for IDR 250000 per vehicle. Guests indulge in massages, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge and a fitness centre are other features. The helpful staff and breakfast get good marks from fellow travellers.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and older
This information is provided by our partners.

At a glance

Hotel size

  • 320 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until noon
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative COVID-19 test result

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 18 and older

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Pool gate

What to do

  • Beach nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Conference centre (5382 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Spa services

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Raised toilet seat

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Sofa bed
  • Alarm clock
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 150000 per person
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a negative COVID-19 test result.

Negative COVID-19 test result requirement applies to all guests aged 18 and over.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

<p>This property uses eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Novotel Makassar Grand Shayla Hotel
Novotel Grand Shayla Hotel
Novotel Makassar Grand Shayla
Novotel Grand Shayla
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Makassar
Novotel Makassar Grand Shayla Hotel Makassar

Frequently asked questions

Does Novotel Makassar Grand Shayla offer free cancellation for a full refund?
Yes, Novotel Makassar Grand Shayla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Makassar Grand Shayla?
As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at Novotel Makassar Grand Shayla on 5 Mar 2023 start from $33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Makassar Grand Shayla?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Novotel Makassar Grand Shayla?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Makassar Grand Shayla?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Novotel Makassar Grand Shayla?
Yes, there's free self parking.
Is an airport shuttle service offered by Novotel Makassar Grand Shayla?
Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one way.
What are the check-in and check-out times at Novotel Makassar Grand Shayla?
You can check in from 2:00 PM - noon. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Novotel Makassar Grand Shayla and nearby?
Novotel Makassar Grand Shayla has an outdoor pool and a fitness centre, as well as spa services and a garden.
Are there restaurants at or near Novotel Makassar Grand Shayla?
Yes, there's an on-site restaurant that offers international cuisine. Nearby restaurants include Cobek Cobek (5-min walk), Bakso Salemo (5-min walk) and Liberica (5-min walk).
What's the area around Novotel Makassar Grand Shayla like?
Novotel Makassar Grand Shayla is in the heart of Makassar, a short 2-minute walk from Monumen Mandala and 10 minutes' walk from Taman Anggrek Clara Bundt. Travellers say that the area is walkable and good for shopping.

Reviews

8.4

Very good

8.5/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.5/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

6/10 Good

Christian, 1-night trip
Verified Expedia guest review

6/10 Good

wont choose this hotel again
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alfred, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alfred, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good stay
Stay was good only protocol of covid should be made better
Frido Ananta, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Fony, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very Comfortable Stay
We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Samantha, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Eden, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

All Good
All Good
2-night business trip
Verified Hotels.com guest review