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All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

The Citadel by Pillow, Madrid

3-star3 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Smoke-free property
Calle Espejo 2, piso 2, Madrid, Madrid, 28013, Spain

3-star hostal, steps from Mercado de San Miguel
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Smoke-free property
  • Collect stampsYou can collect® Rewards stamps here
  • Quick overnight before going to Morocco, much nicer than a 10 hour layover at the airport…Mar 3, 2020
  • Very nice and spacious room in a great location and very friendly and accommodating staff…Dec 14, 2019

The Citadel by Pillow, Madrid

from $44
  • Standard Double Room, 1 Double or 2 Twin Beds
  • Superior Double Room
  • Triple Room
  • Double Room (Interior)

What’s around The Citadel by Pillow, Madrid


  • In Centro
  • Plaza Mayor - 5 min walk
  • Royal Palace of Madrid - 6 min walk
  • Puerta del Sol - 7 min walk
  • Gran Via Street - 8 min walk
  • Thyssen-Bornemisza National Museum - 19 min walk
  • Principe Pio - 19 min walk
  • Madrid Rio - 20 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 32 min drive
  • Madrid Principe Pio Station - 19 min walk
  • Madrid Recoletos Station - 26 min walk
  • Madrid Atocha Station - 26 min walk
  • Opera Station - 3 min walk
  • Sol Station - 8 min walk
  • Callao Station - 8 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts


  • 10 rooms
  • Arranged over 1 floor


  • Check-in time 2 PM-10 PM
  • Check-out time is 11 AM
The front desk is open daily from 2:00 PM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle *


  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the hostel

  • Front desk (limited hours)
  • Tours/ticket assistance
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping

The Citadel by Pillow, Madrid’s small print

Also known as

  • Citadel Pillow Hostel Madrid
  • The Citadel by Pillow Hostal
  • The Citadel by Pillow Madrid
  • The Citadel by Pillow Hostal Madrid
  • Citadel Pillow Hostel
  • Citadel Pillow Madrid
  • Citadel Pillow
  • Citadel Pillow Hostal Madrid
  • Citadel Pillow Hostal


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Guests must contact this property in advance to reserve cribs/infant beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Optional extras

Late check-out can be arranged for an extra charge of EUR 10 (subject to availability)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Citadel by Pillow, Madrid

  • Does The Citadel by Pillow offer free cancellation for a full refund?
    Yes, The Citadel by Pillow does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Citadel by Pillow?
    Sorry, there's no parking at The Citadel by Pillow.
  • Are pets allowed at The Citadel by Pillow?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Citadel by Pillow?
    You can check in from 2 PM to 10 PM. Check-out time is 11 AM. Late check-out is available for a charge of EUR 10 (subject to availability).
  • Are there restaurants at or near The Citadel by Pillow?
    Yes. Nearby restaurants include Grazie Mille (1-min walk), Taberneros (1-min walk), and El minibar (1-min walk).
  • Is airport shuttle service offered by The Citadel by Pillow?
    Yes, an airport shuttle is available.

Recent reviews

Fabulous 8.6 From 124 reviews

Very Good 8.0
The staff (Elena) were extremely attentive to us and very nice. The hotel is located in a perfect spot to venture out to some of Madrid's top destination. Would definitely stay here again
Marcos, us3 night trip
Good 6.0
ine for the price, good location to the center.
Hard to find by taxi. No real reception or place to relax other than the quite small room. Shower had nice water pressure but would not have worked for overweight people.
Lauren, us2 night trip
Poor 2.0
Not a good hotel for the price.
Ana I., us3 night romance trip
Exceptional 10.0
Great hostal
Amazing service, good price, great location. Has AC, extra couch.
Stephen, us1 night family trip
Exceptional 10.0
Best place to choose but fare away from bologna
Hotel as a resort near choping area and restaurant for a smal town
Walid, us2 night business trip
Exceptional 10.0
Central and clean!
Very clean, great location. Central City. Like a hostel without roommates. Private rooms and baths. No lobby, but are you really gonna hang out there anyways? Def return. Good strong WiFi.
Erik, us3 night trip
Exceptional 10.0
My parents stayed here for a week and said the location was great -- close to a lot of food choices. The staff was very friendly and helpful. They highly recommend this hotel.
Rosa, us7 night family trip
Good 6.0
It's okay
Not recommended for party of 3 people. Shower area very small. Minimal amenities, but very friendly staff that is a plus.
LUIS, us5 night family trip
Exceptional 10.0
Perfect Madrid hotel
This was an amazing stay. The staff was top notch and the rooms were perfect. You can't get a better location. You are just a 1 minute walk from plaza mayor. The rooms were very comfortable and the beds were great!
Brian, us3 night family trip
Exceptional 10.0
Great little hotel, very good central location
Very good area, close to sol, room was clean and spacious
Malvika, sg2 night trip

The Citadel by Pillow, Madrid

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