Phi Phi Banyan Villa, Ko Phi Phi

DO NOT STAY AT THIS HOTEL. Avoid at all costs. I entered the hotel room, laid down after a long day of travel only to find dried BLOOD on the sheets underneath me. My cousin checked into the second room under our booking and immediately broke out in a rash all over her arm and back. We left the hotel and went to stay at the Chaokoh Phi Phi hotel instead. The rooms here are not cleanly. When we asked to leave, the hotel informed us that they could not refund us and that Hotels.com would be responsible for our refund. When I reached out to Hotels.com after our trip, they contacted the hotel and the Banyan staff denied all of this and refused to issue a refund. Hotels.com was not helpful at all and did not push for a refund either. I am disgusted by the terrible service and refusal to issue a refund after our experience here.

Service and security were outstanding. The fitness center was fantastic...a real gym. The pool was nice and clean pool towels are available at the front desk. The breakfast was perfect. We were just a 1 minute walk from the dive shop.

Hospitality an absolute ZERO. Staff was the most unprofessional and had no sense of hospitality. The room was horrendous. White substance on tv screen, poop/muddy substances all over walls. Stains on sheets. Worst part was the bed bugs in the seams of the bed. Got spray to get rid of them but still got bit a little. The mattress had a huge hole at the bottom. Couldn’t see inside but pretty sure that was where more bugs were. Good location but that would motivate me to ever stay there again. Ownership should be embarrassed. Other people in lobby were complaining to the front desk as we left. Not sure what about but the couple was furious about something. Never again.

This hotel is so wonderful. The staff is super friendly and helpful. They have great security that knows it’s guests and is on top of surveillance 24/7. The location is on the opposite side of the island from the bars and clubs so it’s quite enough to sleep, but a five minute walk from all of the nightlife. Awesome pool, awesome room, beautiful location. I highly recommend!!

Great location. Very convenient to the walking streets. The room was a little noisy at night but nothing too bad. Beautiful garden pathways clean rooms