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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Thompson Playa Del Carmen - Adults Only, Playa del Carmen

4.5-star4.5 stars
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710, Mexico

Adults-only hotel with outdoor pool, connected to a shopping center, near Quinta Avenida
  • Free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Had a wonderful time at the Thompson Hotel Playa Del Carmen Mexico. The service was top…Mar 14, 2020
  • Nice hotel a lot of artsy things around the property. Good music at pool but definitely…Mar 12, 2020

Thompson Playa Del Carmen - Adults Only, Playa del Carmen

from $129
  • Room, 2 Queen Beds
  • Suite, 1 King Bed, City View
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Junior Suite, 1 King Bed (Panoramic)
  • Room, 1 King Bed
  • Room, 1 Queen Bed
  • Suite, 1 King Bed (Thompson)

What’s around Thompson Playa Del Carmen - Adults Only, Playa del Carmen

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 6 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk
  • Playacar Golf Club - 38 min walk
  • Punta Esmeralda Beach - 39 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
  • Express check-out
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements. This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs only)

  • Up to 40 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking * on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Free bicycles on site
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Braille signage
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch LED TV
  • Premium TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Free bicycles on site

Nearby

  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Awards and affiliations

Thompson Playa Del Carmen - Adults Only is listed in the 2017 Condé Nast Traveler Top 100 List.

Thompson Playa Del Carmen - Adults Only, Playa del Carmen’s small print

Also known as

  • Thompson Playa Carmen Hotel
  • Thompson Carmen Carmen
  • Thompson Playa Del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel
  • Thompson Playa Del Carmen - Adults Only Playa del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel Playa del Carmen
  • Thompson Playa Carmen
  • Thompson Playa Carmen Hotel Playa del Carmen
  • Thompson Playa Carmen Playa del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

Pet deposit: USD 150 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 15 per night

Rollaway beds are available for USD 40.0 per day

Breakfast costs between USD 22 and USD 40 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 220 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Thompson Playa Del Carmen - Adults Only, Playa del Carmen

  • Does Thompson Playa Del Carmen - Adults Only offer free cancellation for a full refund?
    Yes, Thompson Playa Del Carmen - Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Thompson Playa Del Carmen - Adults Only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Thompson Playa Del Carmen - Adults Only?
    Yes. Valet parking costs USD 15 per night.
  • Is there a pool at Thompson Playa Del Carmen - Adults Only?
    Yes, there's an outdoor pool.
  • Are pets allowed at Thompson Playa Del Carmen - Adults Only?
    Yes, dogs stay free, with a maximum weight of 40 lbs per pet. A deposit of USD 150 per night is required.
  • What are the check-in and check-out times at Thompson Playa Del Carmen - Adults Only?
    You can check in from 3 PM to 11:30 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Thompson Playa Del Carmen - Adults Only?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Thompson Playa Del Carmen - Adults Only?
    Yes, an airport shuttle is available. The charge is USD 220 per vehicle roundtrip.

Recent reviews

Superb 9.0 From 322 reviews

Exceptional 10.0
Thompson Main House
Loved this hotel. Amazing service. Staff so kind and helpful. Rooms new and very clean. Love the location of both main house and beach house.
Lisa, us5 night trip with friends
Good 6.0
Interesting stay
In a very touristy area. The lobby is strangely small for how large and spacious the floors and rooms are. While the front desk was very friendly, the check-in took forever - lots of forms and explanations. The room was nice, except for the bizarre door situations in the bathroom. (Maybe some people like watching their partner shower 3 feet from the bed through a glass door???) The other thing to watch out for is the very friendly assurances that the front desk can you get you "the best reservation in town" or "the best table in town" or "the best bottle service in town". No. The restaurant they "secured" for us was a 1 minute walk, but I would never recommend that restaurant to a friend. It had really loud music, distracting music videos, slow service, overpriced food, etc. Do your research instead on where to go.
us1 night trip with friends
Exceptional 10.0
Crash my playa extended version
Great hotel in downtown playa will def com back to stay... the thompson suite was amazing and huge. Well worth it.
Brian, us1 night trip
Exceptional 10.0
The rooftop oasis was amazing. We rarely went to the beach. We had everything we wanted there, including an amazing view of the water. The hotel breakfast was superb. Not to be missed. Our waiter, Nelson, remembered our preferences by the second day. We felt like we were home.
Karen, us6 night family trip
Good 6.0
Beautiful hotel but not great for R&R
After a 19 hour journey from Spain, I arrived
Sarah, us1 night trip
Exceptional 10.0
Excellent
Really happy
Reynaldo, us3 night trip
Exceptional 10.0
Awesome as always.
Stennis, us6 night romance trip
Very Good 8.0
Great location and great service
Mary, us3 night trip with friends
Exceptional 10.0
Excellent service!
Fantastic staff and overall hotel experience. Only issue as stated in other reviews is that this place happens to be right in the middle of the action and therefore is loud in the evenings.
James, us5 night trip with friends
Good 6.0
Beautiful but VERY NOISY
The hotel itself is beautiful but VERY NOISY. If you are looking for a party environment around you, with loud music into the early morning hours that's very audible from the room, this is your place. Furthermore, the sound proofing between the rooms is non existent. We were kept up very late by the noise outside the hotel, then woken up at 7am by the guests in the room next to us playing loud music, and by their chatter. But this was not a one off as we quickly realized that the noise was in no way buffered by the door that adjoins the rooms, so I suspect this is a constant problem.
Scott, us3 night romance trip

Thompson Playa Del Carmen - Adults Only, Playa del Carmen

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