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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Thompson Playa Del Carmen, Playa del Carmen

4.5-star4.5 stars
5th Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710, Mexico

Luxury hotel with 3 restaurants, near Quinta Avenida
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Superb9.2
  • Great location and great service Apr 22, 2019
  • Fantastic staff and overall hotel experience. Only issue as stated in other reviews is…Apr 18, 2019
380See all 380 Hotels.com reviews
From 1,298 reviews

TripAdvisor Traveller Rating

Thompson Playa Del Carmen, Playa del Carmen

from $189
  • Room, 2 Queen Beds
  • Suite, City View
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Junior Suite (Panoramic)
  • Room, 1 King Bed
  • Room, 1 Queen Bed
  • Suite (Thompson)

What’s around Thompson Playa Del Carmen, Playa del Carmen

Landmarks

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 6 min walk
  • Playa del Carmen Maritime Terminal - 12 min walk
  • Playacar Golf Club - 38 min walk
  • Punta Esmeralda Beach - 38 min walk
  • Plaza Las Americas - 43 min walk
  • Quinta Alegría Shopping Mall - 2 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 101 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
  • Express check-out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Specific rooms only *

  • 1 per room (up to 40 lb)

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Nightclub
Working away
  • Business center
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2015
  • Elevator/lift
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch LED TV
  • Premium TV channels
Stay connected
  • Free newspaper
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

  • Thompson Playa Del Carmen is listed in the 2017 Condé Nast Traveler Top 100 List.

Thompson Playa Del Carmen, Playa del Carmen’s small print

Also known as

  • Thompson Playa Carmen Hotel
  • Thompson Playa Carmen
  • Thompson Playa Carmen Hotel Playa del Carmen
  • Thompson Playa Carmen Playa del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: USD 27.90 per accommodation, per night
  • Sanitation services: USD 1 per night

Pet deposit: USD 150 per night

Optional extras

Valet parking costs USD 15 per night

Rollaway beds are available for USD 40.0 per day

Breakfast costs between USD 10 and USD 40 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 40 per pet, per day

Airport shuttle service is offered for an extra charge of USD 220 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 380 reviews

Exceptional 10.0
Excellent hotel, nice staff, incredible roof top. I had a great welcome in with a bottle of wine, it was a great gesture, thanks a lot. Besides the beauty of the hotel it has a really comfortable bed, sofa and mini bar
Karla, us1 night romance trip
Exceptional 10.0
Fabulous
Fabulous as always. Friendliest and most attentive staff. My favorite weekend getaway spot.
ANGELES, us4 night trip
Exceptional 10.0
I come back to the Thompson every trip! Great location, fantastic rooftop pool, and access to the beach front sister property around the corner. Fantastic service!
usFamily trip
Exceptional 10.0
Best location and service!
Great service and ammenities, can't beat location!
Luis, us1 night romance trip
Exceptional 10.0
Amazing
The Thompson is amazing
Michael, us2 night romance trip

Thompson Playa Del Carmen, Playa del Carmen

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