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Hotel Los Lagos Spa & Resort

Photo gallery for Hotel Los Lagos Spa & Resort

Exterior
Standard Room, Accessible, Mountain View | In-room safe, free WiFi, bed sheets
Standard Room, Accessible, Mountain View | In-room safe, free WiFi, bed sheets
Meeting facility
Standard Room, Accessible, Mountain View | Bathroom | Shower, free toiletries, hair dryer

Overview of Hotel Los Lagos Spa & Resort

VIP Access

Hotel Los Lagos Spa & Resort

3.5 star property
Family-friendly hotel in La Fortuna with 11 outdoor pools and spa
9.4 out of 10 Exceptional
9.4/10 Exceptional

1,004 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 11 outdoor pools and indoor pool
  • Hot springs
  • Nightclub
  • Children's pool
  • Spa tub
  • Waterslide
  • Pool bar
  • Room service
  • Business centre
For families
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Los Lagos Hot Springs - 1 min drive
  • Baldi Hot Springs - 1 min drive
  • Tabacon Hot Springs - 6 min drive
  • Arenal Volcano National Park - 7 min drive
  • La Fortuna Waterfall - 12 min drive
  • Lake Arenal - 13 min drive
  • Arenal Volcano - 16 min drive
  • Mistico Arenal Hanging Bridges Park - 18 min drive

Getting around

  • La Fortuna (FON-Arenal) - 10 min drive
  • San José (SJO-Juan Santamaría Intl.) - 135 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Red Frog and Coffee Roaster - 4 min drive
  • Restaurante Piramide - 3 min drive
  • La Saca Restaurant - 6 min drive
  • La Cava Pizza a la Leña - 4 min drive
  • Lomas Restaurant - 7 min drive
Map

About this property

Hotel Los Lagos Spa & Resort

Hotel Los Lagos Spa & Resort is only 4.8 mi (7.8 km) from the airport and offers a shuttle. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy or reflexology, and international cuisine is served at Las Palmas, which is open for breakfast, lunch and dinner. Other highlights include 11 outdoor pools, an indoor pool and a nightclub. The breakfast and location get great marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 11 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 AM - 10 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Transfers

  • Airport shuttle*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's pool
  • Water slide

What to do

  • Hiking/biking trails
  • Horse riding/hire
  • Ziplining
  • Hot springs

Working away

  • Business centre
  • 2 meeting rooms
  • Conference space (5382 square feet)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 11 outdoor pools
  • An indoor pool
  • Full-service spa
  • Nightclub
  • Hot tub
  • Water slide
  • At least 80% of food locally sourced
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Accessible shuttle
  • Wheelchairs available on site
  • Pool access ramp on site

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.

Dining

Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have lifts.
This property uses solar energy, plus a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Hotel Los Lagos
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Frequently asked questions

Does Hotel Los Lagos Spa & Resort offer free cancellation for a full refund?
Yes, Hotel Los Lagos Spa & Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Los Lagos Spa & Resort?
As of 3 June 2023, prices found for a 1-night stay for 2 adults at Hotel Los Lagos Spa & Resort on 18 June 2023 start from €109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Los Lagos Spa & Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Los Lagos Spa & Resort?
Yes, there are 11 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Hotel Los Lagos Spa & Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Los Lagos Spa & Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Los Lagos Spa & Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Los Lagos Spa & Resort?
You can check in from 3 PM - 11 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Los Lagos Spa & Resort and nearby?
Have fun with on-site activities such as horse riding, zip-lining and hiking. Additional recreation on-site includes hot springs. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 11 outdoor swimming pools. Hotel Los Lagos Spa & Resort also has a nightclub and a water slide, as well as spa services and a garden.
Are there restaurants at or near Hotel Los Lagos Spa & Resort?
Yes, Las Palmas offers international cuisine.
What's the area around Hotel Los Lagos Spa & Resort like?
Hotel Los Lagos Spa & Resort is a short 2-minute walk from Los Lagos Hot Springs and 11 minutes' walk from Kalambu Hot Springs. Travellers say that the hotel is in a great location.

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.2/10

Staff & service

9.3/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very good

Great View
Family spent 3 nights at Los Lagos. Great location and we had a perfect and clear view of Arenal. Lots to do with the pools, hot springs, trails and bar. The pools were very busy on the weekend, but still enjoyable. Breakfast was great. This is a great spot for larger groups and families.
Christie, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mariana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dana, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The reception desk guy is not friendly, and the room smells since it’s old. The pools are the only thing we’ve enjoyed at this property.
Xiaoting, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not what we expected for the price
This was nothing like we thought it would be, it was loud, uncomfortable and the room was big but had no nightstand on both sides of bed or outlets to plug phones in. We had to charge in the bathroom And across the room. The lights were not bright so it made the room look dingy and the pillows felt like lumps of cotton. The def need new beds and pillows and lighting, as well as a chair or somewhere to sit other than the two beds. The scenery was beautiful but we didn’t have a Mountain View as promised. If you like Disney like hotels this is the place for you. Very loud neighbors on both sides until about 12am and you can hear everything in the next room. The bar, hot springs and other accommodations were beautiful though, especially the butterfly garden. We still enjoyed our stay but wouldn’t go back.
lawrence, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Adjua, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It’s more of the resort style hotel. Had a super fun waterslide, great for kids. Restaurant was good, east to find activities from here. Not the rustic Costa Rica experience if you’re looking for that. But my kid loved it.
Mary-jane, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Fabulous Hitel
The cover photo on hotels.com does not do this place justice. The grounds are absolutely beautiful. The thermal pools are fabulous.
Lora, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Lora, 2-night trip
Verified Hotels.com guest review