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City-center guesthouse in Kinosaki Onsen
Much more affordable than other ryokan I found, and very centrally located. But we were…
Jan 30, 2020
This is a more budget-friendly place to stay in Kinosaki. The room is basic but well…
Jun 18, 2019
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
*See fees and policies for additional details or extra charges
The man at reception was the rudest individual I have ever met in a hospitality context, I was ripped off, talked to like a piece of garbage, and then suffered the less than average facilities. I booked for myself and 2 children via Expedia, including an extra fee for the 3rd person in the room (a 4-futon room). The reception staff proceeded to tell me that there would be no bed or towel provided for my youngest child as she is under 6, despite the fact that I had paid the extra fee. He was completely unapologetic and downright rude and obnoxious. I had to pay an extra $50 or so and when we got to the room, there was a 3rd futon already in it anyway so I needn't have bothered. Throughout our stay, he continued to be extremely rude and unhelpful and spoke to me in Japanese the way people would only speak to an animal or a misbehaving child. It ruined our time there. If he had been at least decent, we would have put up with staying in a separate, cheaply built annex, having no help with bags up 3 flights of stairs, no one set up our futons at night, no hot water or tea facilities in the room (or the building), no phone in the room and less than average facilities. As it was, the whole experience was awful. Don't stay there.
Angela, 2 night trip, Aug 21, 2018
Verified Expedia guest review
comfortable and relax
Lee, 1 night trip, Nov 26, 2017
Verified Hotels.com guest review
Wonderfull
2 night romance trip, May 27, 2017
Verified Hotels.com guest review
The hotel is located 10-min walk from the station, near the onsens and really easy to find. The rooms are small but practical and stunning in terms of design (minimalist, wood). Everything was super clean. The toilets are located outside of the room but that's not a major issue as they are private. There's even a 'kitchen' area on each floor with microwave, kettle and a vending machine - which was very convenient. The staff was lovely and helpful; check-in / check-out only took 5mins and they speak good English. I paid for the breakfast (an additional 1,000 yen) and it was totally worth it. I know it's not mentioned under 'room amenities' but because it's a hotel in Japan, I did expect towels, toiletries and toothbrush.The hotel doesn't provide any so bring your own or all these cost extra! Outside of this, I highly recommend it!
Other trip, Jan 13, 2017
Verified Expedia guest review
We spent two nights here and could of easily spent another. Free passes to all Onsen in the town. Highly recommend
ds, Other trip, Oct 11, 2016
Verified Expedia guest review
It's a really beautiful town, this lodge is in a good location central to all the hot springs, onsens, I felt a bit unpleasant with the manager, he seems like he should be working in a back office somewhere not dealing with tourists.Very unfriendly personality, very unflexible too. I was trying to check out at 10am, but with my wife taking too long to pack and just trying to relax while on vacation, it took us a bit more. They all came to check on our progress, almost like they couldn't understand. Bring your own towels, or pay 200 yens, it's ok b/c I knew about it. The place was recommended by a friend, but I would try another one.
Efrain, Romance trip, Apr 13, 2017
Verified Hotels.com guest review
The staff are not nice. There are a lot of additional charges if you want more comfortable such as private baht.
Other trip, May 22, 2017
Verified Expedia guest review
Didn’t get much bang for our buck. No shower, toilet was outside, had to make up beds. It was clean and well located though. Just don’t think it was worth what I paid for room.
1 night family trip, Feb 8, 2020
Verified Expedia guest review
Such an amazing onsen town to visit. Nice place to stay as it is conveniently located. No shower or bathroom; toilet of course, so need to make sure you go to the onsen to wash. Only negative is the sound proofing is very poor so you hear the people in the room next to you and in the hall. Overall great stay.
Marcus, 1 night trip, Jun 24, 2019
Verified Hotels.com guest review
Provided along with the room was a yukata to use during the stay, as well as an onsen pass to visit the 7 onsens in the town.
1 night trip with friends, Jun 22, 2019
Verified Expedia guest review