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1 room, 2 adults

Merchant Hotel, Penang

3.5-star3.5 stars
55 JalanPenangPenang10000Malaysia

3.5-star hotel with restaurant, near Camera Museum
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here

Notes

Good7.8
Location
Great location
Room
Great room
Breakfast
Breakfast is average
Wellness Area
Wellness & sports facilities could be improved
133See all 133 Hotels.com reviews
From 138 reviewsTripAdvisor Traveller Rating

Merchant Hotel, Penang

from $38
  • Deluxe Double Room, 1 King Bed
  • Executive Twin Room, 2 Twin Beds
  • Deluxe Twin Room, 2 Twin Beds
  • Executive Double Room, 1 King Bed

What’s around Merchant Hotel, Penang

Landmarks

  • In Downtown George Town
  • Camera Museum - 4 min walk
  • Pinang Peranakan Mansion - 13 min walk
  • Leong San Tong Khoo Kongsi - 15 min walk
  • Fort Cornwallis - 16 min walk
  • Wat Chaiya Mangkalaram - 36 min walk
  • Cheong Fatt Tze Mansion - 3 min walk
  • Cathedral of the Assumption - 7 min walk

Getting around

  • Penang (PEN-Penang Intl.) - 26 min drive
  • Free self parking
  • Limited parking

At a glance

Key facts

Hotel size

  • This hotel has 93 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking (limited)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Fitness facilities
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers -
  • Elevator/lift
  • Designated smoking areas
  • Terrace
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Winger & Diners - This restaurant specializes in local and international cuisine and serves breakfast only.

Merchant Hotel, Penang’s small print

Also known as

  • Merchant Hotel Penang
  • Merchant Hotel
  • Merchant Penang
  • Merchant Hotel Penang/George Town

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MYR 2.00 per person, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.8 From 133 reviews

Merchant Hotel, Penang
Very Good8.0
Enjoyable stay
Overall it's okay
Mohamed Razak, us2 night romance trip
Merchant Hotel, Penang
Poor2.0
Go Elsewhere!
BED BUGS! Plus very rude management = do yourself a favour and stay away.
A Traveler, us3 night business trip
Merchant Hotel, Penang
Fair4.0
mixed feelings
Pros - Excellent customer service - Good location - Good size of room (805) - Free toiletries - Complimentary of water - Complimentary of daily newspaper Cons - Pathetic varieties of breakfast with stone hard white bread - Facing Penang Road, enjoy the ongoing traffic noises and yes, clear hearing of people laughing or shouting on streets - Daily visitors of roaches and flies - Door handle cannot be pressed down for more than 5 secs, else alarm will rang - Saw the ugly side of housekeeping I loved the friendliness of receptionists but others failed miserably. I know towels, face towels and perhaps floor mats are wash together but don't do it in front of me and don't stack all together. The housekeeper stacked all towels and floor mat together and hello, I'm not OCD but one of the towel is for my baby's use. Carpet is extremely dirty, seems like didn't vacuum for a very long time and beware of roaches! Breakfast is rather bad that I only had it on the 1st morning out of 4. Short and sweet, choose other hotel instead though location is great, with the bus stop just a 30 seconds away. PS: I dropped a plush at the lobby's sofa and no one attempt to inform or call me (holding a local line). Discover it missing only when I reach airport. Hmm.. Would appreciate if someone can notify me since I'm travelling alone with baby, not very easy to handle a baby with a luggage, diaper bag and a sling bag. Felt more sad for my bub though as its her favourite soft toy.
A Traveler, us4 night family trip
Merchant Hotel, Penang
Good6.0
Good
Not enough parking facilities.
A Traveler, us1 night romance trip
Merchant Hotel, Penang
Very Good8.0
Fanasty
Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Chee, sg3 night trip

See all reviews

Merchant Hotel, Penang

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