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Merchant Hotel, Penang

3.5-star3.5 stars
55 JalanPenangPenang10000Malaysia
3.5-star Penang hotel in Georgetown, walk to Camera Museum
  • Free WiFi
Great location
Fantastic service
Room is all right
Breakfast can be improved
141See all 141 reviews
From 121 reviewsTripAdvisor Traveller Rating

Merchant Hotel, Penang

from $34
  • Superior Room
  • Deluxe Room
  • Executive Room

At a glance

Key facts

Hotel size

  • This hotel has 93 rooms
  • This hotel is arranged over 11 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Fitness facilities
Working away
  • One meeting room
  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Designated smoking areas
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Winger & Diners - This restaurant specializes in local and international cuisine and serves breakfast only.

Merchant Hotel, Penang’s small print

Also known as

  • Merchant Hotel Penang
  • Merchant Hotel
  • Merchant Penang
  • Merchant Hotel Penang/George Town


This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MYR 2.00 per person, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Merchant Hotel, Penang


  • In Georgetown
  • Camera Museum (4-minute walk)
  • Pinang Peranakan Mansion (13-minute walk)
  • Leong San Tong Khoo Kongsi (15-minute walk)
  • Fort Cornwallis (16-minute walk)
  • Clan Jetty (17-minute walk)
  • Wat Chaiya Mangkalaram (35-minute walk)
  • Cheong Fatt Tze Mansion (3-minute walk)

Getting around

  • Penang (PEN-Penang Intl.) 27-min drive
  • Limited parking

Recent reviews

Good 7.8 From 141 reviews

Merchant Hotel, Penang
Very Good8.0
Enjoyable stay
Overall it's okay
Mohamed Razak, us2 night romance trip
Merchant Hotel, Penang
Go Elsewhere!
BED BUGS! Plus very rude management = do yourself a favour and stay away.
A Traveler, us3 night business trip
Merchant Hotel, Penang
mixed feelings
Pros - Excellent customer service - Good location - Good size of room (805) - Free toiletries - Complimentary of water - Complimentary of daily newspaper Cons - Pathetic varieties of breakfast with stone hard white bread - Facing Penang Road, enjoy the ongoing traffic noises and yes, clear hearing of people laughing or shouting on streets - Daily visitors of roaches and flies - Door handle cannot be pressed down for more than 5 secs, else alarm will rang - Saw the ugly side of housekeeping I loved the friendliness of receptionists but others failed miserably. I know towels, face towels and perhaps floor mats are wash together but don't do it in front of me and don't stack all together. The housekeeper stacked all towels and floor mat together and hello, I'm not OCD but one of the towel is for my baby's use. Carpet is extremely dirty, seems like didn't vacuum for a very long time and beware of roaches! Breakfast is rather bad that I only had it on the 1st morning out of 4. Short and sweet, choose other hotel instead though location is great, with the bus stop just a 30 seconds away. PS: I dropped a plush at the lobby's sofa and no one attempt to inform or call me (holding a local line). Discover it missing only when I reach airport. Hmm.. Would appreciate if someone can notify me since I'm travelling alone with baby, not very easy to handle a baby with a luggage, diaper bag and a sling bag. Felt more sad for my bub though as its her favourite soft toy.
A Traveler, us4 night family trip
Merchant Hotel, Penang
Not enough parking facilities.
A Traveler, us1 night romance trip
Merchant Hotel, Penang
great hotel, close to great food
Very helpful staff, good location, great value compared to others that we looked at. Great food court next door.
Kevinyou don't want, us2 night romance trip

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Merchant Hotel, Penang

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