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1 room, 2 adults

Merchant Hotel, Penang

3.5-star3.5 stars
55 Jalan, Penang, Penang, 10000, Malaysia

3.5-star hotel with restaurant, near KOMTAR
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Great location
Great room
Breakfast can be improved
Wellness Area
Wellness & sports facilities could be improved
118See all 118 reviews
From 151 reviews

TripAdvisor Traveller Rating

Merchant Hotel, Penang

from $44
  • Deluxe Double Room, 1 King Bed
  • Executive Twin Room, 2 Twin Beds
  • Deluxe Twin Room, 2 Twin Beds
  • Executive Double Room, 1 King Bed

What’s around Merchant Hotel, Penang


  • In Downtown George Town
  • KOMTAR - 13 min walk
  • Gurney Drive - 23 min walk
  • Penang Times Square - 17 min walk
  • Swettenham Pier Cruise Terminal - 20 min walk
  • Gleneagles Penang Medical Centre - 26 min walk
  • Cheong Fatt Tze Mansion - 3 min walk
  • Goddess of Mercy Temple - 9 min walk

Getting around

  • Penang (PEN-Penang Intl.) - 26 min drive
  • Free self parking
  • Limited parking

At a glance

Key facts

Hotel size

  • This hotel has 93 rooms
  • This hotel is arranged over 11 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking (limited)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Fitness facilities
Working away
  • One meeting room
  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Elevator/lift
  • Designated smoking areas
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Winger & Diners - This restaurant specializes in local and international cuisine and serves breakfast only.

Merchant Hotel, Penang’s small print

Also known as

  • Merchant Hotel Penang
  • Merchant Hotel
  • Merchant Penang
  • Merchant Hotel Penang/George Town
  • Merchant Hotel George Town
  • Merchant George Town


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MYR 2.00 per person, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 118 reviews

Merchant Hotel, Penang
Go Elsewhere!
BED BUGS! Plus very rude management = do yourself a favour and stay away.
A Traveler, us3 night business trip
Merchant Hotel, Penang
mixed feelings
Pros - Excellent customer service - Good location - Good size of room (805) - Free toiletries - Complimentary of water - Complimentary of daily newspaper Cons - Pathetic varieties of breakfast with stone hard white bread - Facing Penang Road, enjoy the ongoing traffic noises and yes, clear hearing of people laughing or shouting on streets - Daily visitors of roaches and flies - Door handle cannot be pressed down for more than 5 secs, else alarm will rang - Saw the ugly side of housekeeping I loved the friendliness of receptionists but others failed miserably. I know towels, face towels and perhaps floor mats are wash together but don't do it in front of me and don't stack all together. The housekeeper stacked all towels and floor mat together and hello, I'm not OCD but one of the towel is for my baby's use. Carpet is extremely dirty, seems like didn't vacuum for a very long time and beware of roaches! Breakfast is rather bad that I only had it on the 1st morning out of 4. Short and sweet, choose other hotel instead though location is great, with the bus stop just a 30 seconds away. PS: I dropped a plush at the lobby's sofa and no one attempt to inform or call me (holding a local line). Discover it missing only when I reach airport. Hmm.. Would appreciate if someone can notify me since I'm travelling alone with baby, not very easy to handle a baby with a luggage, diaper bag and a sling bag. Felt more sad for my bub though as its her favourite soft toy.
A Traveler, us4 night family trip
Merchant Hotel, Penang
Hotel Location
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
A Traveler, my1 night family trip
Merchant Hotel, Penang
Good for tourism stay
Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Kwan Seong, my2 night business trip
Merchant Hotel, Penang
Very Good8.0
Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Chee, sg3 night trip

See all reviews

Merchant Hotel, Penang

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