Guests
All properties in Malacca City, Malacca, Malaysia

The Straits Hotel & Suites

3.5-star hotel with outdoor pool, near Dataran Pahlawan Melaka Megamall

  • Free WiFi
From
$37

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Infinity Pool
  • Pool
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1 / 59Infinity Pool
No 1-B , Jalan Melaka Raya 2, Malacca City, 75000, Malaysia
7.4.Good.
  • Overall is okay, but toilet bit dirty inside shower room, the balcony is nice but it…

    Oct 2, 2020

  • Bathroom, where the glass compartment design which no lock is quite challenging…

    Sep 11, 2020

See all 131 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Convenient
Easy parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchenette
  • Non-smoking

Property highlights

Main amenities

  • 352 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Rollaway/extra beds (surcharge)
  • Kitchenette
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Taman Melaka Raya
  • Dataran Pahlawan Melaka Megamall - 7 min walk
  • Mahkota Medical Center - 7 min walk
  • Mahkota Parade Shopping Mall - 8 min walk
  • A Famosa - 10 min walk
  • Malacca Sultanate Palace Museum - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Twin Room, City View
  • Deluxe King Heritage
  • Premier Room, Bathtub, City View
  • Executive Suite, Bathtub, City View (Straits Suite)
  • Family Suite, 2 Bedrooms, Non Smoking

What’s around

Landmarks

  • In Taman Melaka Raya
  • Dataran Pahlawan Melaka Megamall - 7 min walk
  • Mahkota Medical Center - 7 min walk
  • Mahkota Parade Shopping Mall - 8 min walk
  • A Famosa - 10 min walk
  • Malacca Sultanate Palace Museum - 11 min walk
  • St Paul's Church - 12 min walk
  • Christ Church - 16 min walk
  • Red Square - 16 min walk
  • Jonker Street Night Market - 17 min walk
  • Portuguese Settlement - 22 min walk

Getting around

  • Kuala Lumpur International Airport (KUL) - 89 min drive
  • Airport shuttle (surcharge)
map
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No 1-B , Jalan Melaka Raya 2, Malacca City, 75000, Malaysia

At a glance

Hotel size

  • This hotel has 352 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle*

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service

Things to do

  • Outdoor pool
  • Fitness facilities

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Year Built - 2013
  • Elevator

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • Chinese
  • English
  • Indonesian
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Kitchenette
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 34 for adults and MYR 18 for children (approximately)
  • Airport shuttle service is offered for an extra charge

Children and extra bedsPay at property

  • Rollaway beds are available for MYR 80 per night

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted.

Also known as

  • Straits Hotel Malacca
  • The Straits Hotel & Suites Hotel Malacca City
  • Straits Hotel
  • Straits Malacca
  • The Straits & Suites
  • The Straits Hotel & Suites Hotel
  • The Straits Hotel & Suites Malacca City

*See fees and policies for additional details or extra charges

FAQs

  • Yes, The Straits Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Cottage Spices Nyonya Restaurant (3-min walk), Nyonya Makko (3-min walk), and Tong Sheng (3-min walk).
  • Yes, an airport shuttle is available.
  • The Straits Hotel & Suites has an outdoor pool and a fitness center.
7.4.Good.
  • 10.0.Exceptional

    After a while being cooped up at home. It's great to have a staycation here.

    1 night family trip, Jul 2, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Overall not too bad, Water heater not functioning

    Lian Foong, 1 night business trip, Feb 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Check in counter provided an excellent service 👍

    EVELYN, 1 night trip with friends, Jan 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Check in counter provides a very Good service

    EVELYN, 1 night family trip, Jan 25, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Requested for connecting room but given side to side room but w/o connecting access . However, was informed when requested again later that need to pay additional for a connecting room which was a suite. Should have been informed earlier when checking in. Btw, the aircon in one of the given room is not working.

    Family, 1 night family trip, Jan 24, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Review

    Amaizing. Satisfied

    Fariz, 1 night business trip, Jan 13, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Disappointing

    On arrival at 3.20pm the room wasn't ready. It was suggested we take another room {inferior to my booking} which I refused. So we got into our room around 3.45pm. The safe wasn't working and was not repaired whilst we were there. One lift was out of order. I suppose that was unfortunate.That left only 2 operating which caused long waits at times, especially Breakfast when everyone is trying to go to the same floor.

    Terence, 2 night trip, Dec 29, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Family trip for 2-deluxe room. One of the toilet was having unpleasant urine smell that make us decide to change and upgrade to Family Suite. There is only 2-lift serving the entire hotel room and it takes longer waiting time for the lift. Overall the stay is acceptable.

    HAFIZAH, 2 night family trip, Dec 26, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    No worth the moneyand not as per advertised.

    Check in was slow, water pressure was very low and no hot water, so couldn't shower, only 2 lifts for a 23 storey building...very very slow service. Roof top bistro and swimming pool... no guests there in the evening, looks deserted. Breakfast buffet was just passable for taste and varieties. We checked into a 2 room family suite..luckily for a night and early the next day we checked out to another hotel instead of adding another night. We didnt get a partial sea view room as per our booking, even though we paid in advance. We will never stay in this hotel again or recommend to our friends. The staff were friendly but what can they do if the facilities provided are insufficient. For the price we paid, we would be better off to get 2 separate rooms at a 4 star hotel or pay a little more for 5 star hotel, all this just because we wanted a family suite... what ripped off!!!

    1 night family trip, Dec 25, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Lift not working. End up taking the stairs most of the time

    sarxxx, 2 night family trip, Dec 20, 2019

    Verified Expedia guest review

See all 131 reviews