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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

HM Playa del Carmen, Playa del Carmen

4-star4 stars
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720, Mexico

4-star hotel with outdoor pool, near Quinta Avenida
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect® Rewards nights here
  • Beautiful hotel in a great location. Breakfast was amazing and the pool was perfect. My…May 1, 2019
  • The place is great, but a layout of the room is a bit strange: there is no door that…Mar 29, 2019
327See all 327 reviews
From 960 reviews

TripAdvisor Traveller Rating

HM Playa del Carmen, Playa del Carmen

from $73
  • Standard Double Room
  • Standard Room 1 King Bed
  • Standard Single Room
  • Junior Suite

What’s around HM Playa del Carmen, Playa del Carmen


  • In Gonzalo Guerrero
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Mamitas Beach Club - 14 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk
  • Plaza Las Americas - 33 min walk
  • Punta Esmeralda Beach - 43 min walk
  • Playacar Golf Club - 45 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 95 min drive

At a glance

Key facts

Hotel size

  • This hotel has 91 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking (limited)

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
Things to do
  • Outdoor pool
  • Fitness facilities
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe

Recent reviews

Fabulous 8.6 From 327 reviews

Exceptional 10.0
Do it!
Great place. A little weird with a bracelet and some pricing issues concerning having one person stay instead of a couple that no other hotel has brought up before, but other than that it's very family friendly and quite beautiful
Daniel, us1 night romance trip
Very Good 8.0
Almost perfect besides a picky manager
Great place but they did charge us extra because it said one person on the booking and there were two. Most places would never care. Other than that, it was great.
Daniel, us1 night romance trip
Very Good 8.0
Good hotel and good value for money
Nice hotel in a good location. Hotel is comfortable but at this price don’t expect luxury. Service is alright, pool and ro is nice. Breakfast is hot with omelette station, juice bar and a lot of other small offerings. Overall good for staying.
Samved, us1 night family trip
Exceptional 10.0
Beautiful hotel in the perfect location
Of our 4 hotel experiences during our week-long tour of the peninsula, HM was by far the best. This is a beautiful hotel with all the right comforts, including a gorgeous pool and absolutely fabulous breakfast. (seriously - the breakfast at HM is the best of any hotel I've ever been to, on any continent/in any country!) And while reception staff were not super friendly and offered no extra tips or help, the dining room staff more than made up for it by providing warm morning greetings and excellent service. Rooms are lovely, and each one opens out into the pool courtyard, which makes for a beautiful view. Best of all however is the location! Just a couple of blocks from the main strip, you can pop out to shop or grab a bite at any time - without the noise or chaos when you want a nap or a good night's sleep - and the food on Constitutionales is absolutely fantastic!!! (don't ignore the spot just two doors to the right at you exit HM! One of my best meals our entire trip!!) All in all, this was an excellent stay. Convenient for both day trips and walking, great accommodations, comfortable room/bed, and excellent amenities. I'd definitely stay here again on a return trip - and for longer!!
Sharon, usFamily trip
Exceptional 10.0
My stay here was absolutely wonderful from the food to the drinks everything was just perfect. My only complaint is they need softer beds and please put English channels on the tv. The pool bar area is the main attraction of this whole hotel it gives you tropical resort vibes.
Lamaura Bodrick, us3 night trip

HM Playa del Carmen, Playa del Carmen

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