The hotel is super clean and safe and the staff are welcoming and friendly, however their manner is a bit off-putting as they only seem to know two words: "Room Number".
Even after two weeks, the waiters at breakfast asked me my room number when they had seen me every day.
The restaurant has no vibe whatsoever, long empty tables in a huge bright room.
Your plates are cleared before you have finished your last mouthful of food, and you are brought the bill to sign without being asked if you want anything else.
Waiters hover over you watching your every move as if you are not to be trusted - it can be quite disconcerting!
The food however is great, and the Chef is amazing. He came out every morning to see if I liked the breakfast, and recommended certain dishes - he even made me a special pasta one evening as he knew I'd like it spicy.
The information needs to be updated on the website/hotels.com site as, whilst this may be due to pandemic restrictions, if I had known certain things I would not have chosen this resort.
As a coffee lover, they only have instant coffee, even at breakfast, it's disguised as filter coffee!
No coffee bar.
No snack bar/deli.
There is only 1 (lovely) pool.
No roof terrace.
The Juice Bar is just a sign (it's a storage place for beach mattresses & towels).
The picnic area is a bunch of wooden benches.
No specific children's play area.
No sun umbrellas at all.
No beach loungers (pool area only).
Gayan, one of the pool attendants was super though.