Guests
All properties in Cancun, Quintana Roo, Mexico

Hotel Plaza Carrillo's

3-star hotel with outdoor pool, near Las Palapas Park

  • Free WiFi
From
$44

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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  • Pool
  • Pool
  • Pool
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Claveles No. 33 y 35, Cancun, 77500, QROO, Mexico
7.4.Good.
  • Cool place , good location, one block away to evening food court ,plaza ?? Need touch up…

    Feb 3, 2022

  • Good

    Jan 17, 2022

See all 173 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Transportation options
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 43 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour front desk
  • Garden

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Bathtub or shower

What’s around

  • In Downtown Cancun
  • Las Palapas Park - 9 min walk
  • Las Americas Cancun Mall - 2.6 mi / 4.2 km
  • Tortuga Beach - 4.6 mi / 7.3 km
  • Cancun Convention Center - 6.6 mi / 10.6 km
  • La Isla Shopping Mall - 8.1 mi / 13.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room

What’s around

Landmarks

  • In Downtown Cancun
  • Las Palapas Park - 9 min walk
  • Las Americas Cancun Mall - 2.6 mi / 4.2 km
  • Tortuga Beach - 4.6 mi / 7.3 km
  • Cancun Convention Center - 6.6 mi / 10.6 km
  • La Isla Shopping Mall - 8.1 mi / 13.1 km
  • Aquaworld - 10 mi / 16.1 km
  • El Rey Ruins - 11.9 mi / 19.1 km
  • Delfines Beach - 16.4 mi / 26.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
map
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Claveles No. 33 y 35, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 43 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking within 33 ft
  • Street parking available
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service

Things to do

  • Number of outdoor pools - 1

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Accessible bathroom
  • Handrails in stairways
  • Closed-captioned TV
  • Lowered electrical outlets in bathroom

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Sleep well

  • Down comforter

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Carrillos - This restaurant specializes in international cuisine.

Fees & policies

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:30 AM to 8:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

  • Hotel Plaza Carrillo's Cancun
  • Hotel Plaza Carrillo's
  • Plaza Carrillo's Cancun
  • Plaza Carrillo's
  • Hotel Plaza Carrillo's Hotel
  • Hotel Plaza Carrillo's Cancun
  • Hotel Plaza Carrillo's Hotel Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel Plaza Carrillo's does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

  • No, unfortunately, but there's free parking nearby.

  • Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 8:00 PM.

  • Sorry, pets and service animals aren't allowed.

  • You can check in from 3:00 PM - anytime. Check-out time is noon.

  • Yes, Carrillos offers international cuisine. Nearby restaurants include El Socio Taqueria Naiz (5-min walk), Rolandi's (5-min walk), and El Poblano (6-min walk).

  • No, this hotel doesn't have a casino, but PlayCity Casino (9-min walk) and Royal Yak Casino and Sports Book (2-min drive) are both nearby.

  • Hotel Plaza Carrillo's has an outdoor pool and a garden.
7.4.Good.
  • 2.0.Poor

    Bad and poor service. No english. Stay away

    Michael, 7 night trip, Dec 12, 2021

    Verified Travelocity guest review

  • 2.0.Poor

    The front desk people are so rude and arguing to change a clean towel, el hombre llamado Rene de la administration es muy grosero y no me quiso dar una toalla limpia y eso que era mi ultimo día de mi estancia

    Martha raso, 5 night trip, Nov 28, 2021

    Verified Expedia guest review

  • 2.0.Poor

    have a bedbugs

    Martha, 6 night family trip, Oct 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Me gusta

    Me fue bien, no es la primera vez que me hospedo en este hotel. Es muy céntrico y tiene lo necesario

    Leslie Joveth, 1 night family trip, May 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    El tv estaba en malas condiciones los aires condicionados también estaban malo el personal sin saber qué hacer y diciendo que se les sale de la manos el amenitis es solo un jabón muy caro y muy pobre de verdadera atención al cliente

    12 night trip, Apr 25, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The staff was excellent... the building is old with old furniture and beds

    7 night trip, Apr 2, 2021

    Verified Expedia guest review

  • 6.0.Good

    Good location and price

    The hotel is close to the ADO bus terminal and restaurants and shops. The rooms are accessible from an outer corridor and the locks were a little flimsy. The room and bathroom were dated but overall clean and tidy.

    1 night trip, Jan 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful location in town, corteous efficient and honest gentleman at reception. Lovely pool (just a bit cold)

    carlos, 1 night trip, Jan 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very good

    Very good

    Kerry, 1 night business trip, Jan 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Nice place for the money

    Good location

    Paul, 3 night family trip, Dec 17, 2020

    Verified Hotels.com guest review

See all 173 reviews