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Sungate One

Photo gallery for Sungate One

Basic Twin Room, Shared Bathroom | Premium bedding, iron/ironing board, free WiFi, bed sheets
Mixed Dorm (1 bed in mixed dorm for 4 people with shared bathroom) | Premium bedding, iron/ironing board, free WiFi, bed sheets
Basic Double Room, 1 Queen Bed, Shared Bathroom | Premium bedding, iron/ironing board, free WiFi, bed sheets
Mixed Dorm (1 bed in mixed dorm for 4 people with shared bathroom) | Premium bedding, iron/ironing board, free WiFi, bed sheets

Overview of Sungate One

Sungate One

2.0 star property
City centre hostel within walking distance of Puerta del Sol

9.0/10 Superb

168 verified guest reviews

Popular amenities

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Shared kitchen
  • 24/7 front desk
  • Laundry facilities
Calle del Carmen 16, Madrid, Madrid, 28013

Room options

About this area

What's nearby

  • In Madrid Centro
  • Puerta del Sol - 3 min walk
  • Gran Via Street - 3 min walk
  • Plaza Mayor - 7 min walk
  • Royal Palace of Madrid - 11 min walk
  • Prado Museum - 17 min walk
  • El Retiro Park - 22 min walk
  • Plaza de Santa Ana - 8 min drive
  • Puerta de Alcala - 4 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 11 min drive
  • WiZink Center - 6 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 25 min drive
  • Madrid Recoletos Station - 19 min walk
  • Madrid Principe Pio Station - 21 min walk
  • Madrid (XOC-Atocha Train Station) - 24 min walk
  • Callao Station - 2 min walk
  • Gran Via Station - 4 min walk
  • Sol Station - 4 min walk


  • Puerto Rico - 2 min walk
  • Mu! El Placer De La Carne - 2 min walk
  • + k copas - 2 min walk
  • El Gaucho - 2 min walk
  • Artemisa - 3 min walk

About this property

Sungate One

Sungate One offers a fantastic location, putting you a short five-minute walk from Puerta del Sol and Gran Via Street. Also, this hostel is 0.3 mi (0.6 km) from Plaza Mayor and 0.6 mi (0.9 km) from Royal Palace of Madrid. Fellow travellers say great things about the helpful staff and location. The property is only a short walk to public transportation: Callao Station is 2 minutes and Gran Via Station is 4 minutes.


Catalan, English, French, Hungarian, Polish, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)


Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms
  • Arranged over 2 floors


  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking
  • Off-site parking nearby (EUR 32 per day)

Other information

  • Smoke-free property

Property amenities

Working away

  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Built in 1874
  • Safe-deposit box at front desk


  • Catalan
  • English
  • French
  • Hungarian
  • Polish
  • Portuguese
  • Russian
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Shower only
  • Hairdryer

Stay connected

  • Free WiFi

Food and drink

  • Shared kitchen access


  • Daily housekeeping

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 4 per cent


  • Parking is available nearby and costs EUR 32 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Sungate One Hostel Madrid
Sungate One Hostel
Sungate One Madrid
Sungate One
Sungate One Madrid
Sungate One Hostel/Backpacker accommodation
Sungate One Hostel/Backpacker accommodation Madrid

Frequently asked questions

Does Sungate One offer free cancellation for a full refund?
Yes, Sungate One does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sungate One?
As of 29 Jan 2023, prices found for a 1-night stay for 2 adults at Sungate One on 5 Feb 2023 start from $81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sungate One?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sungate One?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sungate One?
Sorry, there's no on-site parking at Sungate One.
What are the check-in and check-out times at Sungate One?
You can check in from 2:00 PM - anytime. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Sungate One?
No, this hostel doesn't have a casino, but Casino de Madrid (6-min walk) is nearby.
Are there restaurants at or near Sungate One?
Yes. Nearby restaurants include La Tagliatella (3-min walk), Ciudad de Tui (3-min walk) and Viandas de Salamanca (3-min walk).
What's the area around Sungate One like?
Sungate One is in Madrid Centro, a short 2-minute walk from Callao Station and 3 minutes' walk from Puerta del Sol. Travellers love the hostel's prime location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Everything since the moment you arrived they let you feel welcome. Definitely worth it !!! And is close to everything by walk distance
Gabriel, 2-night trip
Verified guest review

10/10 Exceptional

I cannot recommend Sungate One enough! I stayed in 4 hostels during my 2.5 week trip in Spain and this was by far the best. This was my first stop on my first solo trip and I was really nervous but I immediately felt at home when I got to the hostel. The staff was so friendly and helpful whenever I asked for suggestions of things to do or places to get food. I went to the tapas tour on my first day and planned to have an early night but ended up staying out all night with my new friends! The front lobby and kitchen area is a great way to meet people and the staff always makes sure everyone’s having a good time. The rooms were nice and spacious, there were plenty of bathrooms and showers, everything was really clean. There were both daytime and nighttime activities and everywhere we went was inexpensive. Location was amazing so you could easily walk everywhere or take the metro. This was the perfect start to my vacation and I was lucky enough to spend 1 extra night there before going back home because I missed my flight. I highly recommend Sungate One and I told multiple people to stay there when they got to Madrid and everyone loved it. Thank you so much Gabi, Val, Angel, Tato, Agustin, Sara, & anyone else that I’ve missed for creating such a fun, welcoming environment and making me feel like part of the family! I can’t wait to visit again!!
Tania, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Such a nice hostel environment Must try in Madrid Exactly in the city centre Very helpful staffs Worthy money
Manu, 2-night trip
Verified guest review

10/10 Exceptional

Great location - Friendly staff - superb
Only stayed for one night as a Solo traveller. Within minutes I had met new travellers and had a fantastic night, Rooms were fine and had storage for your belongings, just bring a padlock if you want to lock them up. Honestly as a solo traveller I would rather stay here, than a 5 star hotel, if you want to meet new people and have a great time. Would certainly stay here again if I returned to Madrid.
Fraser, 1-night trip
Verified guest review

10/10 Exceptional

Amazing stay and staff
What a great place . Amazing staff that is always happy to help you . Gabriel who is a guide for tours organised by the hostel showed us the best bits of Toledo, many off beaten path that provided amazing photo opportunities! It’s a very lively and social hostel and I have been bumping into people I met there in another parts of Europe , which is pretty amazing. I truly recommend for amazing Madrid experience!
irmina, 2-night trip
Verified guest review

10/10 Exceptional

This is by far the best hostel I’ve stayed in. It feels very homely and social, people working there are extremely friendly and organise so many cool activities that help meeting other solo travellers . I had the best time and found it hard to leave, planning on coming back for sure. Madrid is also full of things to do, so all in all a win.
irmina, 1-night trip
Verified guest review

10/10 Exceptional

Stay here if you're visiting Madrid!
Great hostel with friendly staff and a good atmosphere to meet new people. Right by a metro station and in a great location. Can walk to many attractions. Clean spaces and comfy beds. Really enjoyed my stay and would recommend!
2-night trip
Verified guest review

10/10 Exceptional

Thiago, 5-night trip
Verified guest review

4/10 Fair

not for me-but maybe for you!
overpriced room, noisy air con, small room with 2 single beds-you have to climb a wall to access 1 of the beds, chill out movie area is relaxing-but not so relaxing if you are in your room-then you can hear everyone talking, music playing etc blocked showers, screws loose in drains, some staff good, others not so good. people throw burning cigarettes on your head from the rooms, staff throw dead cigarette butts out of windows when cleaning rooms... i wont use this hostel again here at this place.
S, 1-night trip with friends
Verified guest review

4/10 Fair

No thanks
i had 2 rooms booked, My 1st room was a shared female dormitory, if you sit on the end of the beds then be careful, as they tip up causing you to fall on the floor, left me with serious back pain. mattress was uncomfortable. Room was dirty. My 2nd room was a private room costing £44 for 1 night, not worth the money, you can find a 1 or 2star hotel for this price, overpriced, small, with 2 single beds, you need to climb the wall if you want to access 1 of the single beds. i was disgusted and shocked at the price when i saw this room, i wanted to ask for a refund. i couldn't use the air con in this room-far to noisy. but the mattress was comfortable. The shower on the 4th floor was blocked and flooded the whole area outside the shower room, flooding into the bedrooms opposite the shower, massive screw sticking out of the shower drain-damaged my foot. The hostel in general-very noisy and dirty, smells of guests cooking. The air conditioners outside & inside the rooms are disturbing, when i arrived on my 1st night-someone threw a lit cigarette onto my head from a room somewhere above the entrance area, burning my hair and scalp. on the 2nd last day someone threw 2 dead cigarette butts on top of my head from one of the rooms above-this was staff cleaning the room. some of the staff were nice-but some were not.
S, 5-night trip
Verified guest review