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JW Marriott Hotel Macau

5.0 star property
Family-friendly hotel with full-service spa, connected to the convention centre, near Cotai Strip

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JW Marriott Hotel Macau

Photo gallery for JW Marriott Hotel Macau

Exterior
Premium bedding, down duvets, minibar, individually furnished
Premium bedding, down duvets, minibar, individually furnished
Fridge, espresso maker, coffee/tea maker
2 bars/lounges, poolside bar

Overview of JW Marriott Hotel Macau

9.2 out of 10 Superb
9.2/10 Superb

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
Map
Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Das Ilhas
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool and lazy river
  • Rooftop terrace
  • Breakfast available
  • Free airport shuttle
  • Free area shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free ferry terminal shuttle
  • Health club
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Fridge

Room options

Executive Room, 1 King Bed, Pool View

  • 45 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Pool View

  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Double Beds, Pool View

  • 45 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Room, 2 Double Beds

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Room, 2 Double Beds, Pool View

  • 50 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed

  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

  • 96 sq m
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • Heart of Cotai
  • Venetian Macao Casino - 2 min drive
  • City of Dreams - 2 min drive
  • Macau Tower - 7 min drive
  • Ruins of St. Paul's Cathedral - 9 min drive

Getting around

  • Macau (MFM-Macau Intl.) - 11 min drive
  • Zhuhai (ZUH-Jinwan) - 53 min drive
  • Hong Kong International Airport (HKG) - 63 min drive
  • Free airport shuttle
  • Free local area shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Free casino shuttle

Restaurants

  • Don Quijote - 8 min walk
  • Jin Yue Xuan - 8 min walk
  • Starbucks Reserve - 10 min walk
  • 星巴克 - 10 min walk
  • TDR - 4 min drive

About this property

JW Marriott Hotel Macau

Located only 3.3 mi (5.3 km) from the airport, JW Marriott Hotel Macau offers a free shuttle (available at scheduled times). Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Man Ho, one of 4 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this exclusive hotel include 2 bars/lounges, an outdoor pool and a rooftop terrace. Fellow travellers say great things about the overall property condition.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 1015 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MOP 720 per day)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited

Transfers

  • Free airport shuttle from 11 AM to 9 PM
  • Free ferry terminal shuttle

Off-site

  • Free area shuttle
  • Free shopping centre shuttle
  • Free casino shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Lazy river
  • Free local shuttle
  • Playground
  • Children's menu

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Bathroom emergency pull cord
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • LED television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

The Ritz-Carlton Spa, Macau has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Man Ho – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Urban Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
The Lounge – This coffee shop specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
The Pool Bar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MOP 284 for adults and MOP 142 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 December to 13 March:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for MOP 500.0 per night
  • Children's club access is available for an extra charge

Parking

  • Self-parking costs MOP 720 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

Also known as

JW Marriott Hotel Macau Cotai
JW Marriott Macau Cotai
JW Marriott Hotel Macau Hotel
JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau Hotel Cotai

Frequently asked questions

Does JW Marriott Hotel Macau offer free cancellation for a full refund?
Yes, JW Marriott Hotel Macau does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at JW Marriott Hotel Macau?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at JW Marriott Hotel Macau?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at JW Marriott Hotel Macau?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JW Marriott Hotel Macau?
Yes. Self-parking costs MOP 720 per day. Parking spaces may be limited.
Is an airport shuttle service offered by JW Marriott Hotel Macau?
Yes, a free airport shuttle is available from 11 AM to 9 PM at scheduled times.
What are the check-in and check-out times at JW Marriott Hotel Macau?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
Is there an on-site casino at JW Marriott Hotel Macau?
No, this hotel doesn't have a casino, but Cotai Strip (10-min walk) and Venetian Macao Casino (11-min walk) are both nearby.
What is there to do at JW Marriott Hotel Macau and nearby?
JW Marriott Hotel Macau has 2 bars and a spa, as well as a lazy river and a steam room.
Are there restaurants at or near JW Marriott Hotel Macau?
Yes, there are 4 on-site restaurants, featuring Chinese cuisine.
What's the area around JW Marriott Hotel Macau like?
JW Marriott Hotel Macau is in the heart of Cotai, a short 10-minute walk from Cotai Strip and 10 minutes' walk from Cotai Arena.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

MARGARITA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

kelly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
Shiumung, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

pazex, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Lung George, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Relative long waiting time to get the room
Lai Ka, 1-night trip