JW Marriott Hotel Macau

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Lobby
Premium bedding, down duvets, minibar, individually furnished
Premium bedding, down duvets, minibar, individually furnished
Premium bedding, down duvets, minibar, individually furnished
Executive Suite, 1 King Bed | Premium bedding, down duvets, minibar, individually furnished

Overview of JW Marriott Hotel Macau

JW Marriott Hotel Macau

5.0 star property
5-star hotel with full-service spa, connected to the convention centre, near Cotai Strip

9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is €111
Price available on 09/10/2022
Map
Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Das Ilhas
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool and lazy river
  • Rooftop terrace
  • Breakfast available
  • Free airport shuttle
  • Free area shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free ferry terminal shuttle
  • Health club
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Fridge

Choose dates to view prices

About this area

What's nearby

  • Heart of Cotai

Getting around

  • Macau (MFM-Macau Intl.) - 9 min drive
  • Zhuhai (ZUH-Jinwan) - 55 min drive
  • Hong Kong International Airport (HKG) - 60 min drive
  • Free airport shuttle
  • Free local area shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Free casino shuttle

Restaurants

  • Gosto - 9 min walk
  • Tim Ho Wan - 11 min walk
  • Tai Lei Loi Kei - 11 min walk
  • O.T.T. Old Taipa Tavern - 12 min walk
  • Tapas de Portugal by Antonio - 12 min walk

About this property

JW Marriott Hotel Macau

5-star family-friendly hotel connected to the convention centre
Take advantage of a free round-trip airport shuttle, a poolside bar and a rooftop terrace at JW Marriott Hotel Macau. Treat yourself to a body treatment, a body wrap or a body scrub at The Ritz-Carlton Spa, Macau, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Chinese cuisine and brunch. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with a lazy river and a waterslide
  • Buffet breakfast (surcharge), a free area shuttle and self-parking (surcharge)
  • Limo/town car service, an area shuttle and a ballroom
  • Smoke-free property, tour/ticket information and a front desk safe
  • Guest reviews speak highly of the first-rate property condition and location
Room features
All 1015 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menu and Laptop workspace. Guest reviews speak positively of the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • LED TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 1015 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MOP 720 per day)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited

Transfers

  • Free airport shuttle from 11 AM to 9 PM
  • Free ferry terminal shuttle

Off-site

  • Free area shuttle
  • Free shopping centre shuttle
  • Free casino shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay free
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Lazy river
  • Free local shuttle
  • Playground
  • Children's menu

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Wheelchair-accessible bathroom vanities
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Visual alarms in hallways
  • Close-captioned TV
  • Portable bath seats
  • Lowered electrical outlets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Bathroom emergency pull cord
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LED television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

The Ritz-Carlton Spa, Macau has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Man Ho – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Urban Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
The Lounge – This coffee shop specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
The Pool Bar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MOP 284 for adults and MOP 142 for children (approximately)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 December to 13 March:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for MOP 500.0 per night
  • Children's club access is available for an extra charge

Parking

  • Self-parking costs MOP 720 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

Also known as

JW Marriott Hotel Macau Cotai
JW Marriott Macau Cotai
JW Marriott Hotel Macau Hotel
JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau Hotel Cotai

Frequently asked questions

Does JW Marriott Hotel Macau offer free cancellation for a full refund?
Yes, JW Marriott Hotel Macau does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JW Marriott Hotel Macau?
As of 5 October 2022, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Macau on 9 October 2022 start from €111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JW Marriott Hotel Macau?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at JW Marriott Hotel Macau?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at JW Marriott Hotel Macau?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JW Marriott Hotel Macau?
Yes. Self-parking costs MOP 720 per day. Parking spaces may be limited.
Is an airport shuttle service offered by JW Marriott Hotel Macau?
Yes, a free airport shuttle is available from 11 AM to 9 PM at scheduled times.
What are the check-in and check-out times at JW Marriott Hotel Macau?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
Is there an on-site casino at JW Marriott Hotel Macau?
No, this hotel doesn't have a casino, but Cotai Strip (10-min walk) and Venetian Macao Casino (11-min walk) are both nearby.
What is there to do at JW Marriott Hotel Macau and nearby?
JW Marriott Hotel Macau has 2 bars and a spa, as well as a lazy river and a steam room.
Are there restaurants at or near JW Marriott Hotel Macau?
Yes, there are 4 on-site restaurants, featuring Chinese cuisine. Nearby restaurants include Gosto (9-min walk), Tim Ho Wan (11-min walk) and Tai Lei Loi Kei (11-min walk).
What's the area around JW Marriott Hotel Macau like?
JW Marriott Hotel Macau is a short 9-minute drive from Macau (MFM-Macau Intl.) and 11 minutes' walk from Venetian Macao Casino. Travellers say that the hotel is in a great location.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

8.8/10

Eco-friendliness

4/10 Fair

VENG HONG, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Big and clean
Ilda, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Unpleasant Stay. Rude Cristina Ho.
Rude behaviour, unprofessional, from Cristina Ho Executive Floor manager. Insist on me to pay my breakfast, besides that i explained to her 3 times and insist her to check and double check my room information, since that i am in a executive room at executive floor with full acess to Executive lounge. She insist that already check and double check it and i still have to pay, the way, the words and the face looking arrogant. Then i went to front desk to talk to on duty manager and she check my details and inform me that i am correct and no extra charge for breakfast. I ask for written apology from the hotel, still waiting for it, since that my pleasant stay and mood was already on sewage. JW Marriott Macau is in a long way for 5 star hotel.
FERNANDO, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Had a wonderful time, very good service with a smile from Amy (she was everywhere, check-in,check-out, breakfast...) and Glenda @breakfast. A bit worrying nowadays to see guests @buffet breakfast taking food without their face masks on. Overall, a wonderful time at a good hotel.
Sylvia I., 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Bosco, 1-night trip
Verified Hotels.com guest review

6/10 Good

Coffee bath shower
Coffe machine very dirty. Bath tub and shower switches not functioning..
1-night trip
Verified Hotels.com guest review

4/10 Fair

Just wasn’t happy with all the situation.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice
Hotel very comfortable.
Alan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review