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All properties in Cotai, Macau SAR
All properties in Cotai, Macau SAR

The Ritz-Carlton, Macau, Cotai

5-star5 stars
Great for familiesThis property has good facilities for families.
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853, Macau SAR

Luxury hotel with full-service spa, connected to a shopping center, near Macau Olympic Complex (Macau Stadium)
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 962 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • It took almost an hour to check in the room, this the air conditioning was not working…Apr 28, 2019
  • Staff was as good as any hotel I have ever visited. Jan 16, 2017

The Ritz-Carlton, Macau, Cotai

from $356
  • Premier Suite, 1 Bedroom, Business Lounge Access (Premier Club Lounge Access)
  • Club Suite, 1 Bedroom, Business Lounge Access (Carlton Club Lounge Access)
  • Suite, 1 Bedroom (Carlton)
  • Premier Suite, 1 Bedroom
  • Club Suite, 2 Bedrooms, Business Lounge Access (Carlton Club Lounge Access)

What’s around The Ritz-Carlton, Macau, Cotai

Landmarks

  • In Xiangzhou
  • Macau Olympic Complex (Macau Stadium) - 12 min walk
  • Cotai Strip - 15 min walk
  • Venetian Macao Casino - 24 min walk
  • City of Dreams - 30 min walk
  • Museum of Taipa and Coloane History - 11 min walk
  • Rua do Cunha - 13 min walk
  • Taipa Houses-Museum - 13 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 6 min drive
  • Zhuhai (ZUH) - 45 min drive
  • Hong Kong (HKG-Hong Kong Intl.) - 47 min drive
  • Free airport shuttle
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 230 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available at scheduled times from 9 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle from 9 AM to 11 PM

Parking

  • Free valet parking

Offsite

  • Free area shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Water park
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Children's pool
  • Lazy river
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate living room
  • Separate sitting area
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

ESPA Macau has 11 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Lai Heen - Overlooking the pool, this restaurant specializes in Chinese cuisine and serves lunch and dinner. 1-star Michelin rating.

The Ritz-Carlton Cafe - This Cafe specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Bar & Lounge - Onsite bar. Happy hour is offered. Open daily.

The Ritz-Carlton, Macau, Cotai’s small print

Also known as

  • Ritz Carlton Macau Hotel Cotai
  • Ritz Carlton Macau Cotai
  • Ritz-Carlton Macau Hotel Cotai
  • Ritz-Carlton Macau Hotel
  • Ritz-Carlton Macau Cotai
  • Ritz-Carlton Macau
  • The Ritz Carlton Macau

Policies

Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests. For more details, please contact the property using the information on the reservation confirmation received after booking.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests. For more details, please contact the property using the information on the reservation confirmation received after booking.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for MOP 1500.0 per night

Buffet breakfast is offered for an extra charge of MOP 418 per person (approximately)

Children's club access is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Exceptional 9.6 From 66 reviews

Fair 4.0
Poor service for a such a beautiful hotel
We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.
Nelly, usBusiness trip
Exceptional 10.0
The gold standard
RC never disappoints me =p
hk1 night family trip
Exceptional 10.0
The best that they can do
Excellent service
Kam Chuen David, hk1 night romance trip
Exceptional 10.0
Grace T
Very good!!!
Grace, as2 night family trip
Exceptional 10.0
Great Hotel for Special Occasion!!!
Ritz Carlton is always the best choice for spending special moment with our loved ones!!! And always full of surprises, but one thing that need to improve is to speed up the L&F process as I waited for 30mins to get my item back!!! Overall is still my favorite brand in the world!!!
HANWEN, as1 night romance trip

The Ritz-Carlton, Macau, Cotai

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