Andaz Mayakoba - a Concept by Hyatt

Photo gallery for Andaz Mayakoba - a Concept by Hyatt

Primary image
Private beach, white sand, free beach shuttle, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas
2 outdoor pools, cabanas (surcharge), pool umbrellas
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Andaz Mayakoba - a Concept by Hyatt

Andaz Mayakoba - a Concept by Hyatt

5.0 star property
5-star beachfront aparthotel with spa, near El Camaleon Mayakoba Golf Course

9.4/10 Exceptional

375 verified Hotels.com guest reviews

Guests rated location

  • Quiet71 positive mentions
  • Safe68 positive mentions
  • Dining options49 positive mentions
  • Transportation40 positive mentions
  • Convenient36 positive mentions

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Air conditioning
The price is $369
Price available on 7/2/2022
Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
Main amenities
  • 214 apartments
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 beach bars
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free beach shuttle
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 1 min walk
  • Tres Rios Ecopark - 6 min drive
  • Grand Coral Golf Riviera Maya - 8 min drive
  • Playa Xcalacoco - 11 min drive
  • 28 de Julio Square - 10 min drive
  • Maroma Beach - 12 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 14 min drive
  • Plaza Las Americas - 14 min drive
  • Mamitas Beach - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive
  • Cozumel Intl. Airport (CZM) - 14.4 miles/23.1 km
  • Free beach shuttle

About this property

Andaz Mayakoba - a Concept by Hyatt

Putting you within a 10-minute drive of Grand Coral Golf Riviera Maya, Andaz Mayakoba - a Concept by Hyatt offers a private beach where you can enjoy beach umbrellas, yoga, and sun loungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy, and mani/pedis. Cocina Milagro serves local and international cuisine and is open for breakfast, lunch, and dinner. There are 2 beach bars and a free kid's club, and apartments get the details right with iPod docks and premium bedding. Fellow travelers love the helpful staff and beach location.

All inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Property amenities

Beach

  • Private beach
  • Free beach shuttle
  • Beach sun loungers
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa treatment rooms
  • Facials
  • Hydrotherapy
  • Body scrubs
  • Body wraps
  • Manicures and pedicures
  • 6 treatment rooms
  • Body treatments

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Family friendly

  • Children stay free
  • Free children's club
  • Free crib/infant bed
  • Babysitting (surcharge)

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
  • 1 restaurant
  • 2 beach bars
  • Stocked minibar (select free items)
  • Couples dining
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Free rollaway/extra beds
  • Bed sheets provided
  • Alarm clock

Bathrooms

  • Shower
  • Hair dryer
  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite service
  • iPod docking station
  • Pay movies

Outdoor areas

  • Terrace
  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 1538 per pet per night
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • No elevators
  • Raised toilet seat
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (lobby)
  • Turndown service

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • 24-hour fitness center
  • Mini golf on site
  • Tennis on site
  • Free bicycle rentals on site
  • Kayaking on site
  • Golfing on site
  • Ecotours on site
  • Beach yoga on site
  • Aerobics classes on site
  • Yoga classes on site
  • Snorkeling on site
  • Boat tours nearby
  • Whale watching nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 214 rooms
  • 3 floors
  • Built in 2016
  • Romance packages available

Restaurants on site

  • Cocina Milagro
  • Casa Amate
  • Tinta del Pulpo
  • Vegan Bar
  • Sotavento

Special features

All inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 650 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1538 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C
Andaz Mayakoba a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt Aparthotel
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Aparthotel Playa del Carmen

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.7/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Great hotel
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
Payam, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kathyrn Rae, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Adil, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The hotels in Mayakoba are all well-kept and clean. The staff was friendly and welcoming. I enjoyed the complimentary lagoon boat tour and chilling at the beach.
Rishbha, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent
Leticia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hiromi, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great
Simonne, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Another fantastic Andaz experience. Last year we took a chance on the Andaz in Costa Rica and loved it so much we decided to book a room at the one in Playa del Carmen. The resort is really amazing, and HUGE, with two main areas, one by the beach and further surrounding a lagoon further up. To facilitate transit between the two areas, the resort has hundreds of white beach bikes, literally right outside wherever you might find yourself. You just hope on a free bike and pedal away, to the beach, to one of the 4-5 restaurants, or back to your room. Really this was the most unique and enjoyable feature of our stay: riding around on gorgeous jungly nature trails, especially after stuffing ourselves full of food. Have you ever been to a brunch buffet that's so voluminous that it takes up four different rooms? Ever had someone make fresh ceviche in front of you with your choice of ingredients, served with tortillas hot off the griddle while musicians strum Mexican classics? No? Well, make brunch reservations at Casa Amate. Seriously, best brunch ever. The beach area was fantastic, with sand so fine it almost had the consistency of flour. The fitness center and spa were really well designed, and the staff -- just as in Costa Rica -- were excellent in all regards.
Scott, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff and accommodations were amazing, just returned to the States and booked another trip for January ‘23!!! Can’t wait to go back
Jeff, 4-night trip with friends
Verified Expedia guest review